Eaton Wood Medical Centre
1128 Tyburn Road, Erdington, Birmingham, West Midlands, B24 0SYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No care
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2022
I rang up needing an appointment started the call at 8:00 got down to three in the que, line went silent and it cut me off, so I started again and was 22, finally got through to be told the there were no appointments left, I explained to them what had happened and they kept reiterating that they had no appointments I said it’s not for me it’s for my son who is 5 years old, she didn’t even care and just told me to ring back in the morning, or wait till phone lines switch to a different service, so I went to the urgent care centre as I knew my son wasn’t right, had to wait 4 hours with my son who was unwell, I was given a course of antibiotics. I was later informed by a gp that they should have offered me an appointment as my child was 5 and children 5 and under they have an obligation to see them
Visited November 2022
Review titled Eaton Wood Medical Centre
Replied on 24 November 2022
Dear Patient, thank you for your feedback. We are sorry to hear of the difficulties you encountered when trying to obtain an appointment today. If you would like us to investigate this further please email eatonwood@nhs.net and mark it for the attention of the Site Lead Officer who will investigate your concerns fully.