Eastfield House Surgery
6 St. Johns Road, Newbury, Berkshire, RG14 7LWContact details and opening times
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Reviews
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Review titled Awful
Rated 1 star out of 5
by SarahW - Posted on 23 February 2023
7 week wait for an appointment with my GP (even telephone appointments). I am not 'allowed' to meet with another doctor as mine insists his patients all see him only - I have never even met him so not sure why this rule exists and all it means is that I can't see another doctor sooner. If phoning for an urgent same day appointment they go within minutes, so even if you start the phone call before the urgent slots are released, by the time to automatic message finishes you then join a queue (for me i was 8th in the queue), when I got to the front of the queue all appointments were gone. I'm then told to visit the website to book an appointment, website is down and I get 'page cannot be found'. Utterly frustrating. Absolutely baffling that this surgery is taking on more patients when they are clearly over subscribed and not enough doctors - or maybe enough doctors but not working efficiently enough. All in all an extremely upsetting experience.
Visited February 2023
Review titled Eastfield House Surgery
Replied on 24 February 2023
Dear Sarah I am sorry that you have had an upsetting and frustrating experience when contacting the practice for a GP appointment. Current wait times, for routine appointments with a patient's own GP, can vary if the own GP has holiday in the period. It is the practice policy that patients see their own GP where possible, as this ensures continuity of care and is a more efficient use of time. However, urgent on the day appointments are available with any GP when own GP is not available. In addition, our Paramedics offer on the day appointments for acute and minor illness. Unfortunately, the demand for these appointments can be higher than we can safely provide. We are constantly monitoring our appointment availability and provide GP locum cover for holiday, sickness and during busier times of the year. The demand for our service has increased in the last few years due to the number of housing developments being built in our catchment area. We monitor closely our patient numbers and GP allocations to make sure we can sustain a safe level of care to our patients. We are unable to refuse to register a patient living within our practice boundary and with this in mind, we are having regular conversations about our premises constraints with our Integrated Care Board who report directly to NHS England. We have made modifications to our practice to allow for extra consulting rooms and admin space. In addition, land has been identified for us to build a new practice on the southern side of our practice boundary, subject to NHS England approval. Once approval has been granted it will take a further two years for a new surgery to be built. In February 2022 we made an application to our ICB for two temporary clinical cabins to be installed in our car park to enable our clinicians to offer more face to face appointments. Unfortunately, despite much input from our GP partners, we are still waiting for approval. I am sorry that you experienced problems with our website and online booking service. We are not aware of any other reported incidents and the systems are working well today. I hope my response has addressed the issues you have raised and explained the steps we are taking to monitor and improve our service. I would be grateful if you would contact me directly at the practice so we can make sure your medical needs are dealt with. I look forward to hearing from you. With best wishes Liz Pope Practice Manager
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Review titled Friendly and helpful
Rated 3 stars out of 5
by Anonymous - Posted on 10 December 2022
Having to get my name changed on the system quickly for a covid pass for travel to America, both the receptionist and medical administrator were very helpful, did their best to resolve the issue and gave me assurances that they would continue to help! All sorted and my thanks to them!
Visited December 2022
Review titled Eastfield House Surgery
Replied on 03 January 2023
Thank you very much for taking the time to tell us about your positive experience at the surgery. Our staff work hard to provide the best possible service for our patients and it is very reassuring to hear when we have done something well. With best wishes Liz Pope, Practice Manager