East Finchley Medical Centre
39 Baronsmere Road, East Finchley, London, Greater London, N2 9QDContact details and opening times
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Reviews
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Review titled Reception always says to call later at 3pm
Rated 3 stars out of 5
by Anonymous - Posted on 12 July 2023
For any appointments or to talk to doctors they tell us to call at 3pm. And if we call after 3pm then they say to call in the morning next day as the doctor is busy. They don’t even take your contact no to have call back arranged. This is not the first time we are facing it. GP’s are great and helpful. Only the way how reception ask you to call later is not appropriate. At least they need to take contact number and call back should be arranged.
Visited July 2023
Review titled East Finchley Medical Centre
Replied on 20 February 2024
Thank you for leaving feedback. I am sorry you have not had a good experience of the practice. We do train our receptionists to take details of symptoms to assess urgency and I am sorry this isn't what you've experienced. We release urgent appointments on the day at 8:45am and 3pm and demand for appointments is high. Unfortunately, we do not have capacity to take numbers and arrange call-backs but we are hoping to introduce a ring back function on our telephone system in the near future. However, so this would have been why you were advised to call back at 3pm. We have recently made more pre-bookable appointments available which are released each week - these can be booked online or by telephone. You can also complete an electronic - consult via our website for administrative queries or requests for appointments.