Ealing Park Health Centre
195A South Ealing Road, Ealing, London, Greater London, W5 4RHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Check up over 40yo and cancelled appointments
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2024
I am very dissatisfied and disappointed with my GP Ealing Park Health Centre. I really don’t use them much, unless I need it, however, even when I need them, they are not available. 12th Aug I felt a pain in my calf where I could not put my foot on the floor. Knowing how things work here, I didn't go or call the GP. Stayed at home. 19th Aug pain was worse and hematomas were appearing and very bad swelling in my ankle. Went to the GP and asked for a last-minute appointment. Answer was: send the information and pictures online and we will call you back. I did it and the call later was to book an appointment on the 17th of September!!!!! And wasn't even the doctor who called me, so they could not give me advise what to do and they sent me a link. That Link did not work for days. 28th Aug, things got worse and I thought it was thrombosis. Tried the link that morning and worked. They called me to see me 11h50. Doctor said : ibuprofen and ice ( which I was already doing since 12th) I said that I would like to keep the appointment for the 17th of Sep as I wasn't sure how this was going. Same day asked the reception about the 40 years old check up. Reception: let me check if you are entitled to have one. Me: huh ??? I'm over 40 and never got the info about this, I saw online. She couldn't tell me the reasons but was able to book me for the 11th sep. On 3rd of September got a text message saying that my check up was cancelled ( not surprised ) and on 09th sep got another text saying that the doctor for the 17th of Sep is unwell and not able to attend on the 17th. So, 8 days before the appointment you already know that you are unwell?? Luck me ( actually unlucky ) I was hit by a car riding a bicycle in this meantime and had to go to a&e. There at least they had a look at my calf and understood that although doesn't look like to be thrombosis, I spend a lot of time flying and that can cause more problems in the future and could evaluate my calf and my coccyx ( injured when I was hit) At this point, I really don't know what to do anymore. But I know that this is not what I'm expecting for my health, especially getting older, I don't feel safe because I can't rely on the services provided.
Visited August 2024
Ealing Park Health Centre has not yet replied.
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Review titled Excellent experience
Rated 5 stars out of 5
by Natasha Kirkham - Posted on 13 August 2024
I had a medical issue while on holiday and returned to see a Dr at this practice. Dr Thakar was so helpful. She treated me with respect, helped me really understand what was going on. I arrived anxious and worried and left feeling cared for and with a plan of action. I cannot overstate how nice it is to feel listened to and I really appreciate Dr Thakar.
Visited August 2024
Ealing Park Health Centre has not yet replied.
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Review titled Excellent holistic approach! Thank you
Rated 4 stars out of 5
by Andrea Davies - Posted on 12 July 2024
My phone appointment yesterday afternoon was to discuss the results of a a series of repeated blood tests; I was advised to only take a daily cod liver oil capsule. The GP took the time to explain the test results which had not provided a clue to my presenting health problem. The GP asked questions about other tablets taken; this led to identifying one which is probably accounting for my problem. I was advised to stop taking it, and arrange for a phone review in 2-3 weeks time.
Visited July 2024
Ealing Park Health Centre has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 29 February 2024
I would like to praise the nurses and doctors as well as receptionist who took the call when my daughter was unwell. I was given calls back quickly and seen to as well. The care I was shown was great and I really appreciate it. Thank you
Visited February 2024
Ealing Park Health Centre has not yet replied.
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Review titled Great G P practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2023
I find all the team incredibly helpful and value their support. We recently had our postnatal check and vaccinations and it was a really good experience. I felt the care was very kind and holistic. The doctor doing the check was thorough and caring. The nurse doing the vaccinations was kind and thoughtful. The administrator even kindly organised the appointments on the same day. I would recommend this practice to anyone looking for a good gp practice. The admin team are helpful and organised. The nurses are really expert in their areas. The doctors are hugely experienced and knowledgeable, as well as kind. When we have needed urgent care it has been available.
Visited December 2023
Ealing Park Health Centre has not yet replied.
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Review titled Very difficult to get appointment
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2023
Just today called 1st in the morning, there was que of more then 30 people..waited on the line but no urgent appointment for the day and no possible to book routine appointment. Letters from doctors written to practice not follow or followed late I can see practice still accepting new patients but it cant deal with what currently have.
Visited December 2023
Ealing Park Health Centre has not yet replied.
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Review titled inappropriate decisions
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2023
I had some chest/heart issues. Besides numerous calls in September the GP practice eventually refered me to AE. I went to the hospital and was treated. My condition didnt improve and I ended two more times in AE. I had concern for my heart. After returning from AE I called the GP and informed on the case. I was told that the AE notes will be passed to the doctor and to call on the next day for doctors assessment. I called only to find out that the reception had made the decision not to do anything. I am not sure that they have ever passed the notes to the doctor for assessment. The receptionist at the time was shouting in my ear and making the decision clear of what she things it is. Based on situation itself I am not confident that the receptionist understands accountability for making decision on behalf of the doctor. I also was told that the practice has no time frame on responding to patients. That completely wiped out the meaning of word "care".
Visited October 2023
Ealing Park Health Centre has not yet replied.
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Review titled Knowledgeable nurse practitioner
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2023
The lovely nurse practitioner was so patient with my rambling on and asked me so many questions. She was so thorough and went through so many things with me and explained so much that nobody had in the past. I left with such a feeling of relief after my visit that I would be looked after by a total professional person who also has compassion. Highly recommend based on this lady’s care.
Visited September 2023
Ealing Park Health Centre has not yet replied.
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Review titled Care not applied
Rated 2 stars out of 5
by Anonymous - Posted on 10 October 2023
My mom suffers from blood pressure and pills were stopped round March 2023. A call the surgery was done on 07 September 2023 requesting review of the prescriptions and assessing how the blood pressure need to be managed. A telephone appointment was booked for 25th September at 17:00 and no one called. In fact they even didn't bother to review how appointments are addressed and if there are omissions. Now 10 October 2023, no action has been taken from the practice.
Visited September 2023
Review titled Ealing Park Health Centre
Replied on 11 October 2023
I’m very sorry to hear of your experience. We at Ealing Park Health Centre aim to provide the best service for our patients. As this post is anonymous, I cannot investigate and respond directly regarding the issues raised but I would be happy to look into your complaint in more detail. Please contact the Practice Manager or by email (admin.ephc@nhs.net) and provide your details. Thank you. Practice Manager
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Review titled The quality has declined so much
Rated 2 stars out of 5
by Anonymous - Posted on 12 July 2023
I joined this practice 10 years ago in 2012. I was very pleased with the service at that time. But the quality has declined so much over the years especially after the pandemic. It is very difficult to get a face to face appointment. Even during a phone appointment, the GPs are in a mighty hurry to finish the call and do not give full attention to what the patient is trying to describe.
Visited May 2023
Review titled Ealing Park Health Centre
Replied on 13 July 2023
I’m very sorry to hear of your experience. As this post is anonymous, I cannot investigate and respond directly regarding the issues raised but I would be happy to look into your complaint in more detail. Please contact the Practice Manager or by email (admin.ephc@nhs.net) and give your details. Thank you. Practice Manager