E12 Health
30 Church Road, Manor Park, London, Greater London, E12 6AQContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about E12 Health.
Reviews
-
Review titled Nice treatment but the admin is so slow..
Rated 4 stars out of 5
by Anonymous - Posted on 25 October 2024
I was treated by a very lovely and kind doctor But the process to reach her was so excruciating, it was depressing. Probably caused me more health problems trying to book an appointment with this gp than before I had tried. I had an ecg scan back in July and they only told me the results of it in October. I was told to contact the gp 1 week after my scan, which I did. They got back to me about a month later, telling me they’d call as they needed to discuss my results. I became concerned and asked why was a call necessary, does this mean there was something wrong? But they never responded to me. They gave me a date and a time range of about 2 hours for when I should expect the call, but I missed the call. I blamed myself for this, so just rebooked it again and was given another phone call appointment. This appointment was again, about a month later… when they called I missed it again, but now I was becoming incredibly frustrated, as the time window I was given for when to expect a call was so large (8:30am-1pm)??? When I missed it, I called back immediately, a minute after, but they didn’t speak to me, and instead had to rebook me another appointment, this time I requested outright that it be in person because this was just ridiculous. The appointment was about a week later, all for them to tell me the results were fine… This was just baffling because I’ve had a blood test done in the past, and if nothing was wrong, they would either just not contact me or tell me it was fine through a text message. Why wasn’t the same done here? They told me they needed to call me to discuss my results but there was nothing wrong!!! I was so anxious for 3 months, confused as to whether I’m right in thinking there’s nothing wrong, because it would’ve been treated more urgently, or that I’m wrong and there is something that’s a problem but their management is really poor. How embarrassing really. Anytime I have a problem, the appointment is weeks or months later. What kind of foolishness. Trying to communicate with my gp worsened my health to be frank.
Visited October 2024
Review titled E12 Health
Replied on 31 October 2024
Dear Patient, Thank you for taking the time to share your experience with us. We sincerely apologise for the challenges and distress caused by the delays and communication issues you faced. We fully understand how frustrating and disheartening it must have been to endure such a prolonged process, particularly with the added anxiety of waiting for your results. Please reach out directly and speak with one of our Managers, who will be more than willing to investigate this matter thoroughly and ensure that your concerns are fully addressed. While it’s reassuring to know that the Doctor you eventually saw was caring and kind, we recognise that accessing her care should have been far easier and more straightforward. Your feedback has highlighted areas of improvement and our approach to communicating with patients about results and follow-ups. We are genuinely committed to addressing these issues to ensure a smoother and more supportive experience for all our patients. Thank you once again for your detailed feedback. Church Road Health
-
Review titled Reasonably good experience
Rated 4 stars out of 5
by Anonymous - Posted on 02 October 2024
The practitioner I met was very compassionate and professional. Encouraged me and appreciated me looking at my growth chart
Visited October 2024
Review titled E12 Health
Replied on 23 October 2024
Dear Patient, Thank you for your feedback. We’re so pleased to hear that you had a compassionate and professional experience with the practitioner. It’s great to know that they encouraged and supported you, especially when discussing your growth chart. Your progress is important, and we’re glad you felt appreciated. If you need anything further, don’t hesitate to reach out. Church Road Health
-
Review titled Pleasant and Efficient
Rated 5 stars out of 5
by Alexander George Edward Bird - Posted on 04 October 2024
The process (shingles vaccination) was fully explained and conducted in an efficient and friendly manner.
Visited October 2024
Review titled E12 Health
Replied on 23 October 2024
Dear Alexander, Thank you for your feedback. We’re thrilled to hear that the shingles vaccination process was thoroughly explained to you and carried out efficiently and in a friendly manner. Our team strives to provide clear information and a welcoming environment, and it’s great to know we met your expectations. If you have any further questions or need assistance, please don’t hesitate to reach out. Church Road Health
-
Review titled Not sure
Rated 3 stars out of 5
by Anonymous - Posted on 20 October 2024
I came for a health check and doc sent me for a blood test and I went to give them blood test and they said I need to book appointment. Firstly we take time off work to see the doc then another to book appointment. Very inconvenient. When doc sends someone downstairs fo get bloods is should not require an appointment
Visited October 2024
Review titled E12 Health
Replied on 23 October 2024
Dear Patient, Thank you for sharing your experience with us. We sincerely apologise for the inconvenience you faced while trying to complete your blood test after your health check. We understand that taking time off work can be challenging, and it’s understandably frustrating to require an additional appointment. Please note that the phlebotomy system operates separately from our services, and an appointment is necessary for a blood test. Your feedback is greatly appreciated. If you have any further questions or need assistance, please feel free to reach out Church Road Health
-
Review titled Smear test - awful experience.
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2024
On arrival I was told the nurse was running late, when i said I could not wait as I had another hospital visit the same morning I was send to see the nurse immediately. The nurse seemed annoyed with me from the very first moment, she was rude and made me feel uncomfortable . Facilities were awful, not even a proper gyno bed instead a bench where she made me stay in an uncomfortable position then she kept blaming me for nit being able to carry out the smear test. She seemed annoyed when i asked info on results.
Visited October 2024
Review titled E12 Health
Replied on 31 October 2024
Dear Patient, Thank you for sharing your experience with us. We sincerely apologise for the discomfort and frustration you felt during your visit. It is never our intention for any patient to feel rushed, unwelcome, or uncomfortable, and we are sorry that you did not receive the respectful and supportive care you deserved. We understand how important it is to have facilities that allow for a safe, comfortable, and dignified experience, especially during a procedure like a smear test. Your comments about the condition of the facilities and the impact they had on your experience have been noted. We also take your feedback regarding the interaction with the Nurse seriously, as respectful communication and patient comfort are priorities for us. We will address this feedback with the Team to ensure that all patients receive the compassionate and attentive care we strive for. Please reach out directly to our Management Team if you would like to discuss your experience further, as we would welcome the opportunity to assist you personally. Thank you once again for bringing this to our attention. We are committed to making the necessary improvements to provide a better experience for all patients. Church Road Health
-
Review titled Excellent practice
Rated 5 stars out of 5
by Nermin Velagic - Posted on 03 October 2024
The nurses and doctors were polite friendly and helpful they asked me how I was feeling they took my blood pressure they took my weight and asked me for a blood test ask me device smoke I said yes five to seven cigarettes switching to Vaping or e-cigarettes.
Visited October 2024
Review titled E12 Health
Replied on 23 October 2024
Dear Nermin, Thank you for sharing your experience. We’re glad to hear that the Nurses and Doctors were polite, friendly, and helpful during your visit. It’s great that they took the time to check on your well-being, take your vitals, and ask important questions regarding your health habits. Your openness about smoking and transitioning to vaping or e-cigarettes is valuable information for your care, and we’re here to support you in any way we can. Please don’t hesitate to reach out if you need further assistance. Church Road Health
-
Review titled Reception is unbelievable not in a good way
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2024
Despite two phone calls over a five-day period regarding my medication, I have not heard back. Really poor performance
Visited October 2024
Review titled E12 Health
Replied on 23 October 2024
Dear Patient, Thank you for bringing this to our attention. We’re very sorry to hear about your experience and the lack of response regarding your medication inquiries. We understand how important timely communication is, and we strive to provide our patients with the support they need. Your feedback is important to us. To help us investigate this issue, please contact the practice and ask to speak with one of our Managers. We are committed to looking into this matter to prevent it from happening in the future. If you need further assistance, don’t hesitate to reach out directly, and we will do our best to address your concerns as quickly as possible. Church Road Health
-
Review titled Ever great practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2024
The nurse was very helpful and took time to listen to me. As I asked questions my concerns. She was very good as she answered to me. I felt so comfortable too
Visited October 2024
Review titled E12 Health
Replied on 31 October 2024
Dear Patient, Thank you so much for your kind words. We’re thrilled to hear that our Nurse provided you with the care and attention you needed. Your comfort and peace of mind are our top priorities, and we're glad we could be there for you. If you ever need further assistance, please don’t hesitate to reach out. Church Road Health
-
Review titled Great Gp surgery
Rated 5 stars out of 5
by Rizvana - Posted on 16 October 2024
Visited yesterday for my little one and new Lady dr was there she was so kind and helpful she listened him care fully what he was saying and going through it and gave me a medicine as well as suggestions.
Visited October 2024
Review titled E12 Health
Replied on 23 October 2024
Dear Rizvana, Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that your visit was a positive one for you and your little one. It’s great to know that our Doctor was kind and attentive, taking the time to listen carefully to your child's concerns and needs. Providing thoughtful care and support is our priority, and we're glad she was able to offer both medication and helpful suggestions. Your feedback means a lot to us, and we’re committed to ensuring that every visit is as supportive and caring as yours. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We're here for you and your family. Church Road Health
-
Review titled Friendly and very helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2024
I took my dad for a diabetic review and blood test, very helpful, very welcoming and accommodating. Will answer any questions you may have and there is no attitude or sign that they have an issue answering your concerns, we have as a family used this practice for many years at different locations and have always been happy with the service provided.
Visited October 2024
Review titled E12 Health
Replied on 23 October 2024
Dear Patient, Thank you so much for your kind words and continued trust in our practice. We’re delighted to hear that your Dad’s diabetic review and blood test went smoothly, and that you found the team helpful, welcoming, and accommodating. It's wonderful to know that we were able to answer all your questions without any hesitation. Your family’s long-standing support means a lot to us, and we’re committed to continuing to provide the high-quality care you’ve come to expect from us over the years. If you ever have any further concerns or need assistance, we’re always here to help. Church Road Health