E12 Health
30 Church Road, Manor Park, London, Greater London, E12 6AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Care Just Care
Rated 5 stars out of 5
by QAMAR - Posted on 17 September 2024
In July l visited the surgery due to pain in shoulder, Dr. Checked me properly and advised Ultrasound after complete checkup by asking meaningful questions as well as physical movement of the shoulder, l did on 3rd of September, soon I got the message from Surgery to book an appointment for result discussion, l booked it , further experience will share you. This is the present issue, l also visited surgery on 17th September for foot diabetic check up, got very nice service from the staff.
Visited September 2024
E12 Health has not yet replied.
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Review titled No quality in service.
Rated 2 stars out of 5
by Anonymous - Posted on 06 September 2024
Not had a good experience as I have been suffering with this problem more than 5 years. Each time I go the doctors they say different things which I am now worried. As I was trying to give more details about my problems the doctor cuts me short.
Visited September 2024
Review titled E12 Health
Replied on 12 September 2024
Dear Patient, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations and that you’ve been struggling with your issue for an extended period. It’s important to us that you feel heard and understood during your appointments. We apologise if you felt rushed and that your concerns weren’t fully addressed. We’d like to ensure that you receive the comprehensive care you need. Please reach out to our reception and request to speak with one of our Managers. They will be able to review your case thoroughly, address any concerns you may have. Your satisfaction and well-being are very important to us and we are committed to improving your experience. Church Road Health
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Review titled Amazing experience
Rated 5 stars out of 5
by Whitsun Ade-Cole - Posted on 10 September 2024
The welcome experience was helpful and quick. The doctor who saw me was polite, welcoming, open, engaged me in the discussions and decisions, explained the processes in detail and made me feel like I was being listened to.
Visited September 2024
Review titled E12 Health
Replied on 12 September 2024
Dear Whitsun, Thank you for your kind review. We are pleased to hear that your experience with our team was efficient and that you felt welcomed and listened to throughout your consultation. Our goal is to ensure open communication, provide clear explanations, and engage patients in their care decisions. Your feedback is truly appreciated, and we are glad to know that your visit reflected our commitment to delivering high-quality care. If you have any further questions or need assistance, please don't hesitate to reach out. Church Road Health
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Review titled Great Practice. I’m very satisfied the them.
Rated 5 stars out of 5
by Dr. N. S. Bestman. - Posted on 12 September 2024
Very caring and makes you feel comfortable. I felt comfortable and cared for. I was satisfied with the way I was attended to. Because I was made comfortable and I was satisfied with the way I was treated I felt very reassured and full of confidence. I feel safe with this practice because my consultation was handled with the utmost care and sensitivity. Thank You.
Visited September 2024
Review titled E12 Health
Replied on 12 September 2024
Dear Dr. N. S. Bestman, Thank you for your thoughtful feedback. We are pleased to hear that your experience at our practice made you feel comfortable and well cared for. Ensuring that every consultation is handled with care, professionalism, and sensitivity is our top priority. Your confidence and trust in our team are greatly appreciated, and we are committed to providing you with the highest standard of care. Should you have any further needs or questions, please don’t hesitate to contact us. Thank you again for your kind words. Church Road Health
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Review titled Great practice
Rated 5 stars out of 5
by Naveed Alam - Posted on 21 August 2024
It's was my first appointment since I registered with this GP and really appreciated the way staff and doctors treated.
Visited August 2024
Review titled E12 Health
Replied on 12 September 2024
Dear Naveed, Thank you for your review. We're so glad to hear that your first appointment went well and that you felt welcomed and well-treated by both the staff and Doctors. We're here to provide you with the best care, and it's wonderful to know your experience reflected that. If you need anything in the future, don't hesitate to reach out. Church Road Health
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Review titled Excellent Practice
Rated 5 stars out of 5
by Alexander George Edward Bird - Posted on 25 August 2024
Seen within a short time of appointment time. Testing carried out efficiently and speedily. Doctor answered any questions simply and straightforwardly.
Visited August 2024
Review titled E12 Health
Replied on 12 September 2024
Dear Alexander, Thank you for your feedback. We're pleased to hear that you were seen promptly and that the testing process was efficient. It's great to know that the Doctor addressed your questions in a clear and straightforward manner. If you have any further questions or need assistance, feel free to reach out, we're always here to help. Church Road Health
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Review titled Bad service
Rated 1 star out of 5
by Yusra - Posted on 13 August 2024
When I went to my recent appointment. She seemed to have dismiss everything I was saying and she had rushed me. I didn’t get all my questions answers and apparently at the time the service was down and there was no wifi which I completely understand but I feel as though I didn’t get what I meeeded across and the help or advice I need. Very unprofessional and upsetting.
Visited August 2024
Review titled E12 Health
Replied on 14 August 2024
Dear Yusra, We are sorry to hear about your recent experience. It’s frustrating and disappointing to feel dismissed and rushed, especially when you had important questions. While we understand that technical issues can occur, it’s essential for our patients to feel heard and supported. We appreciate your feedback and will share it with our team to ensure improvements are made. Please do not hesitate to contact the practice and speak with one of our Management Team. We hope your future visits are much more positive. Thank you for bringing this to our attention. Church Road Health
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Review titled Fair practice
Rated 4 stars out of 5
by Mustaqali - Posted on 15 August 2024
There was no waiting it was on right time I was not convinced with the Dr as i m venerable patient he was rushing said there too many patients to look after as I was suffering from severe left leg pain which was unbearable n I showed him that i can't bend my leg he just prescribe common pain killer l m still in severe pain he never suggested X Ray or scan what next I should do l am using crutches to walk this was my last visit on 13th August at 1120am I m in severe pain please give me a appointment as quick as you can Thank you very much
Visited August 2024
Review titled E12 Health
Replied on 12 September 2024
Dear Mustaqali, Thank you for sharing your experience, and we’re truly sorry to hear about the difficulties you’ve been facing with your leg pain. Your health and comfort are extremely important to us, and we apologise if you felt rushed during your visit. Please reach out to our reception directly and ask to speak with a Manager, who will look into this further for you. In the meantime, if your pain worsens, we recommend seeking immediate medical attention. We're here to support you and ensure you receive the care you need. Church Road Health
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Review titled Good practice
Rated 3 stars out of 5
by Mrs S - Posted on 13 September 2024
Doctor was good but doctor was rushing because of fixed time of 10 Mins. It's very short time and you can't explain properly about your problems and time is over.
Visited August 2024
E12 Health has not yet replied.
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Review titled Nice work
Rated 5 stars out of 5
by Mariia - Posted on 27 August 2024
everything was fine. everything was fine, they checked my pregnancy: blood pressure, heartbeat and weight
Visited August 2024
Review titled E12 Health
Replied on 12 September 2024
Dear Mariia, Thank you for sharing your experience. We're glad to hear that everything went smoothly during your appointment and that your pregnancy check-up was thorough. If you have any more questions or need further support throughout your pregnancy, please don't hesitate to reach out. We're here to ensure everything continues to go well. Church Road Health