E12 Health
30 Church Road, Manor Park, London, Greater London, E12 6AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service
Rated 4 stars out of 5
by Raihan Ahmed - Posted on 31 July 2024
Late appointment scheduled i had a appointment 11:15 am. But it's almost 11:30 when they call my name. I booked a appointment for my discharging and and conductive hearing difficulties but but it's take nearly one month waiting list. My ear getting dry with the discharging and make it a blocked my ear canal with dry discharge. Doctors covering aa good communication on patients and understanding the actual issues. I really appreciate it.
Visited July 2024
Review titled E12 Health
Replied on 14 August 2024
Dear Raihan, Thank you for sharing your feedback. We apologies for the delay in calling you in for your appointment; unfortunately, there are various reasons that could cause delays for the Doctor. We understand how valuable your time is and will work on improving our scheduling process. We're sorry to hear about the challenges you're experiencing with your ear and appreciate your patience as you wait for treatment. We're glad to hear that you felt well communicated with and understood by our Doctors. Your health and satisfaction are very important to us, so please let us know if there's anything more we can do to assist you. Church Road Health
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Review titled Ashma review
Rated 4 stars out of 5
by S. Cassim - Posted on 20 July 2024
It was very friendly and effective.The nurse knows what she is doing. She carried out her job respectfully. She was very attentive to what she is being informed.
Visited July 2024
Review titled E12 Health
Replied on 14 August 2024
Dear S.Cassim, Thank you so much for your kind words. We're thrilled to hear that you had a positive experience. Our Nursing team take great pride in providing attentive and respectful care for our patients. Your feedback means a lot to us, and we'll make sure to share it with the team. Church Road Health
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Review titled Good and friendly service
Rated 5 stars out of 5
by Clifford - Posted on 24 July 2024
Always a pleasant atmosphere and friendly staff Feel reassured after my visit that issue that was worrying me was in fact nothing serious Doctor prescribed some medication which seems to have already done the trick for me
Visited July 2024
Review titled E12 Health
Replied on 14 August 2024
Dear Clifford, Thank you so much for your kind words. We're thrilled to hear that you had a positive experience and that our staff made you feel comfortable. It’s great to know that the medication is working well for you and that your concerns were addressed. Church Road Health
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Review titled E12 Health Clinic
Rated 4 stars out of 5
by Anonymous - Posted on 20 June 2024
The Dr who saw my mother was very knowledgeable and explained clearly what to expect health wise from a newly fitted pacemaker. However, they seemed to only have 1 person attending reception and was rushed off her feet. Not good, don't want any mistakes happening if this continues, I've been there 2 times this week.
Visited June 2024
Review titled E12 Health
Replied on 24 June 2024
Dear Patient, Thank you for your feedback. We appreciate your comments regarding the care provided by our doctor on your recent visit. We're glad to hear that you found the explanation about the newly fitted pacemaker clear and informative. We apologise for any inconvenience caused by the staffing level at our reception. Providing efficient and attentive service is a priority for us. We regularly evaluate our staffing arrangements and will take steps to rectify this to avoid future occurrences. Please rest assured that we are dedicated to upholding high standards of care and service, and we appreciate your feedback. If you have any further concerns or if there's anything more we can do to improve your experience, please do not hesitate to contact us directly. We value your feedback and are here to address any issues promptly. Thank you once again for your feedback and for choosing us for your healthcare needs. Church Road Health
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Review titled Good communication
Rated 5 stars out of 5
by Jacqueline Howard - Posted on 11 June 2024
My elderly mother has dementia and my father is her main carer. I currently am responsible for helping them manage health and wealth. The surgery have me down as first point of contact and are very competent at keeping me updated with regards to treatment and medication
Visited June 2024
Review titled E12 Health
Replied on 24 June 2024
Dear Jacqueline, Thank you for your positive feedback and for sharing your experience with us. We understand the importance of clear communication, especially when managing the health of a loved one with dementia. We're glad to hear that you find our practice competent in keeping you updated regarding your mother's treatment and medication. Ensuring effective communication and support for caregivers like yourself is important for us. If there is anything more we can do to assist you and your family, please do not hesitate to reach out to our Patient Care Team. We are here to provide continued support and care. Thank you once again for your kind words and for entrusting us with your mother's healthcare. Church Road Health
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Review titled GP Practice
Rated 4 stars out of 5
by Olubunmi Akinmboni - Posted on 21 June 2024
Performance was okay but it's very discouraging when the doctor is in a hurry to discharge the patient. Not giving the patient time to chat and express concerns or events of concern.
Visited June 2024
Review titled E12 Health
Replied on 24 June 2024
Dear Olubunmi, Thank you for your feedback. We apologise for any dissatisfaction you experienced during your recent visit. Providing thorough and attentive care is important to us and we regret to hear that you felt rushed during your appointment. We value the opportunity to address your concerns and ensure that all patients receive the time and attention they need. Your feedback will be shared with our team to improve our approach and ensure we meet your expectations in the future. If you would like to discuss your experience further or if there is anything else we can assist you with, please feel free to reach out to us directly and speak with our Assistant Practice Managers, Halima & Geeta. . We are here to listen and to ensure your concerns are addressed. Thank you for choosing our GP practice, and we look forward to better meeting your expectations in future. Church Road Health
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Review titled Great Staff
Rated 5 stars out of 5
by Sami - Posted on 01 June 2024
I was treated very well and it was quick and easy.Will definitely be coming back.Also it's very clean and tidy
Visited June 2024
Review titled E12 Health
Replied on 03 June 2024
Dear Sami, Thank you so much for taking the time to share your positive experience with us. We are thrilled to know that you felt well-treated and that your visit was efficient and pleasant. Maintaining a clean and tidy environment is important to us, and we are so glad it contributed to your satisfaction on your recent visit. If you have any further feedback or suggestions on how we can continue to improve our services, please feel free to let us know. Your feedback is crucial in helping us to keep offering the best possible care to our patients. Thank you again for your review. Church Road Health
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Review titled Good GP
Rated 4 stars out of 5
by Anonymous - Posted on 20 June 2024
I didn't wait for long. The doctor had listened to me. The receptionist was very polite. Overall it was good.
Visited June 2024
Review titled E12 Health
Replied on 24 June 2024
Dear Patient, Thank you for your positive feedback and for taking the time to share your experience with us. We're pleased to hear that you had a short waiting time, that the doctor listened to your concerns, and that you found our receptionist very polite. Providing attentive care and courteous service are priorities for us, and we really appreciate your acknowledgment. If there are any areas where we can improve or if you have any additional feedback, please don't hesitate to let us know. We're here to ensure your continued satisfaction with our services. Thank you once again for choosing our practice for your healthcare needs. Church Road Health
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Review titled great nurse
Rated 5 stars out of 5
by Tray - Posted on 14 June 2024
very nice nurse so easy too talk a out my issues....really helpful polite.. a1.if i could choose nurse i would choose this lady so thankyou to my nurse who see to me ..................
Visited June 2024
Review titled E12 Health
Replied on 24 June 2024
Dear Tray, Thank you for your wonderful feedback! We are delighted to hear about your positive experience with our nurse. Providing compassionate care and ensuring patients feel comfortable discussing their concerns is really important to us and we're glad that you found our nurse helpful, polite, and easy to talk to. Your kind words mean a lot to us, and we will be sure to pass on your thanks to the nurse who assisted you. Thank you again for taking the time to shrew your feedback. If there's anything more we can do for you or if you have any further feedback, please feel free to reach out to our Patient Care Team. We're here to support you. Church Road Health
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Review titled Good job
Rated 4 stars out of 5
by H. U - Posted on 09 May 2024
Very understanding doctors who listen to my health issues and tried to help to sort out the problems I have. I felt taken care of and listened to I felt relieved like my problems were going to be solved and we are working towards getting better
Visited May 2024
Review titled E12 Health
Replied on 10 May 2024
Dear Patient, Thank you for your review! We really appreciate your kind words and positive feedback! We are thrilled to hear that you had a great experience with our team. Our top priority is always to provide compassionate care and to truly listen to our patients' concerns. We are glad you felt understood and supported during your visit. Our team is committed to working with you to address your health issues and help you feel better. If you have any questions or need any support, please don't hesitate to reach out to our Patient Care Team. We're here to support you! Church Road Health