E12 Health
30 Church Road, Manor Park, London, Greater London, E12 6AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful manager
Rated 4 stars out of 5
by Amber Ahmed - Posted on 23 February 2023
Every time I have wanted to speak to the manager I have found them very helpful. I also find that reception try their best to help with my queries, for which I am grateful. I do think the wait for appointments is long though. If the practise can reduce the waiting time for routine appointments from a month to two weeks then I think the Gp experience would be much better.
Visited February 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Amber, Thank you for taking the time to share your feedback about your experiences at our surgery. We appreciate your kind words about our Patient Care Manager and our reception staff. It's always rewarding to hear that our team's efforts to provide excellent service are recognised and appreciated by our patients - thank you. We understand your concerns about the waiting time for routine appointments, and we apologise for any inconvenience it may have caused. Our Digital team works hard to ensure that patients are seen within 10 working days for routine appointments and if appointments are not available, that we direct patients to a suitable alternative service. We understand how important the timely access to care is and we are always reviewing and refining our appointment system to meet this goal. Your feedback is really valuable to us, as it helps us to identify areas where we can improve the patient experience so that we can offer the best care possible. We truly appreciate your understanding and patience. Thank you again for your feedback and for choosing our practice. Church Road Health
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Review titled Have to wait a week and a half for an appointment
Rated 1 star out of 5
by Sam - Posted on 15 February 2023
Last week I emailed the GP requesting an appointment with some symptoms. Received an automated response to the affect of needs to be treated now we have no appointments call 111. Then arranged follow up appointment for 9 days after saying hello we’ve managed to reschedule you appointment for two days later (as if I had requested it) when I called explained this, lovely receptionist said a GP was off sick so needed to be rescheduled. I asked to speak to the manager who later called me back - that was good. Because of how long I had been waiting for an appointment said a Dr would call by 6 and cancel my original delayed appointment. However, Dr didn’t call so will have to call again and see if I can get my original appointment. Although reception are great, the last Dr I spoke to was dismissive or my symptoms and couldn’t get me off the phone quick enough. Therefore, I am in process of joining a new GP practice. I’ve only been with this one for 6 months. I hardly need to see the GP so not a problem. Also why can’t I be seen face to face? I work in NHS and see all my patients!
Visited February 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Sam, Thank you for sharing your feedback about your recent experience with our surgery. We take your concerns seriously and appreciate you taking the time to share your experience with us. We sincerely apologise for the difficulties you had in arranging an appointment and for any miscommunication from our team. We would also like to apologise for any inconvenience caused by the rescheduling of your appointment and the lack of a follow-up call from the doctor as promised. Our team works hard to schedule patient appointments to ensure that they are seen as quickly as possible, however, there are at times unexpected circumstances which may impact our appointment availability. In instances where our team determines that you require urgent care and we don't have an appointment available, they will direct you to another suitable service such as NHS111 or A&E; this is so that your symptoms are assessed and treated appropriately. We are sorry if this was not made clear in our team's communication with you. We are grateful for your positive feedback about our reception team; they work hard to provide excellent service and support to our patients. We apologise, however, if the last doctor you spoke to seemed dismissive of your symptoms. We take this matter seriously and will address it with our clinical team to ensure that our doctors provide compassionate and attentive care to all our patients. We understand you may have a preference to be seen in-person; if you have specific concerns or needs that require a face-to-face consultation, please let us know in your online form when requesting the appointment and our digital team will do their best to accommodate your request. We are very sorry that your experience with our practice has led you to find a GP elsewhere; if you reconsider in the future, we would welcome the opportunity to restore your confidence in our services. Church Road Health
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Review titled Practice you can rely on.
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2023
No matter whatever the medical problem, my surgery has always been at arm’s length. They may not be able to help me straight away but always had ways to make you feel they care, key is to be a realist and not expect surgery to do miracles and see you right away, I haven’t been disappointed for number of years I’ve been with them. I do agree online forms can be daunting for non technical population but they always just a phone call away to guide. Keep up the fabulous service. Thank you
Visited January 2023
Review titled E12 Health
Replied on 14 June 2023
Dear Patient, Thank you for taking the time to leave such a positive review about our practice! We are delighted to hear that you find us reliable and that we have consistently provided you with the care and support that you need. Although we may not always be able to address every issue immediately, our team works hard to ensure that our patients feel cared for and supported. We appreciate your understanding and please be assured that we are always committed to doing our best to provide you with the best possible care. We do understand that navigating online forms can be challenging for some of our patients and that's why our Patient Care Team is on hand to offer support. Our team is always available on the phone to provide support and assistance when needed. Thank you for acknowledging our efforts to provide an extraordinary service for our patients. Your kind words motivate us to continue working hard to deliver excellent care. We are truly grateful for your trust and for choosing us to keep you healthy. Thank you once again for your wonderful review! Church Road Health