Dr T P Fox & Partners
Colton Mill Medical Centre, Stile Hill Way, Colton, Leeds, West Yorkshire, LS15 9JHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Service still inadequate
Rated 1 star out of 5
by Anonymous - Posted on 20 August 2024
I left a previous review advising the difficulty I was facing trying to book a simple blood test. I eventually had to go into the practice - which is out of the way and not en route of any journeys as part of my day-to day - to book an appointment. I was told then that I should be able to book a blood test online; I can't, I have tried repeatedly on the nhs app and the system the practice uses, both on the app and on the website. I have tried to call again today to book another blood test - at the request of my consultant. I have been on hold for an hour and a half (90 minutes!), ringing well before the Practice closed but have not been able to get through. At the beginning of the call, I was only number 7 in the queue. And I was unable to get through before the practice closed. This is making managing my long-term health difficult.
Visited August 2024
Review titled Dr T P Fox & Partners
Replied on 28 August 2024
Thank you for your feedback and for bringing this matter to our attention again. We sincerely apologise for the ongoing difficulties you've experienced in trying to book your blood test, and we understand how frustrating and stressful this situation has been, especially when managing your long-term health. We're sorry that the previous resolution hasn't fully addressed the issues you've encountered. Please be assured that we take your concerns seriously and are actively working to prevent these challenges from happening in the future. We recognise the importance of making the booking process smoother and more accessible for all patients. If you're still having trouble, please let us know directly so we can try and resolve the problem you are facing. Kind Regards Managing Partner
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Review titled Harder and More Inconvenient Each Time
Rated 1 star out of 5
by Anonymous - Posted on 07 July 2024
Every time I have to book with Colton Mill, I find it harder and harder to access. Frequent and consistent changes to how to book appointments, removing access via the NHS app etc. If you try to call to resolve the above, you can be waiting for an hour to get through. All I needed to do was book a routine blood test but this has become locked behind so many hurdles that it feels impossible.
Visited July 2024
Review titled Dr T P Fox & Partners
Replied on 28 August 2024
Thank you for your feedback. We sincerely apologise for the difficulties you've encountered when trying to book your appointment. We understand how frustrating it can be, especially when it comes to routine matters like a blood test. We're constantly working to improve our systems, but we recognise that frequent changes can sometimes create confusion. Your feedback is invaluable and will be shared with our team as we look to refine our processes to better serve patients. We hope to have resolved the issue now with blood appointments being visible online. If you're still having trouble booking your blood test, please contact us directly, and we'll do our best to assist you. Thank you for bringing this to our attention. Kind Regards Managing Partner
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Review titled Great surgery
Rated 5 stars out of 5
by T Timlin - Posted on 21 August 2024
Had a few health challenges over the past 12 months. I was new to this surgery but every GP has gone over and above. Thank you
Visited July 2024
Review titled Dr T P Fox & Partners
Replied on 28 August 2024
Thank you for your kind feedback. We are delighted to hear that you feel our GPs have gone over and above in your care. Our team is dedicated to providing the best possible service and it means a lot when our efforts are recognised. If there is anything more we can do for you, please do not hesitate to get in touch. Kind regards Managing Partner
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Review titled Really helpful staff and a fabulous new Total Triage system
by Annabel Gentry - Posted on 26 July 2024
We have just relocated to the area from Isle of Man & at first I was struggling to use the old online booking system with being a teacher I could never quite get an appointment in the short time frame each morning before leaving for work. All the staff have been super helpful when we first came. Today the young lady on reception at Colton Mills was super lovely, (9.30am 26/07) trying to help me get the full stop off after Mrs so I could use the new system Total Triage as the system kept kicking me out due to the pre-entered name data & my name having a full stop after 'Mrs'. She did it there & then for me. I got home, used the new system and instantly got the appointment text to go online and arrange an appointment. Wonderful. I just wanted to say this system has been marvellous for me as a FT working person who cannot have their phone by them while teaching. Thank you to the lovely receptionist and to Colton Mills for changing their online booking system. I was at breaking point trying to use the old system while working FT as a teacher & no clue how to get an appointment booked in so I could ask for time off at work. Thank you.
Visited July 2024
Review titled Dr T P Fox & Partners
Replied on 28 August 2024
Thank you so much for taking the time to share your experience with us. We're delighted to hear that our new system has made booking appointments easier for you, especially given your busy schedule as a full-time teacher. It's wonderful to know that our receptionist at Colton Mills was able to assist you with the name issue and that you found her support helpful. We strive to provide a smooth and efficient service for all our patients, and your feedback reassures us that we are moving in the right direction. We'll be sure to pass on your kind words to the team, especially the young lady at reception who helped you out. Thank you again for your thoughtful comments, and we look forward to continuing to support you with your healthcare needs. Kind Regards Managing Partner
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Review titled I feel listened to
Rated 5 stars out of 5
by Trisha Hiley - Posted on 12 January 2024
I’m not a regular to the GP surgery but on the last 2 occasions I felt that the doctor took time to listen and was very attentive, and gave me honest and valid advise
Visited January 2024
Review titled Dr T P Fox & Partners
Replied on 23 May 2024
Thank you for taking the time to feedback. We are pleased to hear about your positive experiences with the Doctors. Your comments have been shared with our practice team. Many Thanks Practice Management Team
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Review titled Covid and flu jabs
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2023
As per usual the drive through service (held last weekend at Gipton Fire Station) for flu and covid vaccinations was excellent. We were guided through seamlessly from start to finish, great organisation. Thank you to everyone helping on the day, it was cold but you all had a welcoming smile for the patients. A good job well done.
Visited October 2023
Review titled Dr T P Fox & Partners
Replied on 23 May 2024
Thank you for taking the time to feedback about your experiences. We have shared your comments with our team. Many Thanks Practice Management Team
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Review titled Exemplary Practice
Rated 5 stars out of 5
by Sally George - Posted on 19 June 2023
I have nothing but praise for the team at Colton Mill; from first contact with the reception team to my face to face appointments with the doctors or nurses I have always felt listened to and valued. Nothing is too much trouble. They have a patient centred approach and a can do attitude that is invaluable in this field. Advice, treatment and onward referrals have been helpful, timely and appropriate. I cannot fault the on-going care and support I am receiving.
Visited May 2023
Review titled Dr T P Fox & Partners
Replied on 23 May 2024
We appreciate you taking the time to provide us with positive feedback about your experiences. Many Thanks Practice Management Team
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Review titled Helped my family who was struggling
Rated 5 stars out of 5
by Kristina Towning - Posted on 13 December 2022
The admiral nurse at Colton Mill has provided life-changing support for my family who are affected by my father having dementia and Alzheimer’s disease. The admiral nurse came to us at the right time because we needed help but we didn’t know who to turn to. The admiral nurselistened to us and she had the knowledge to solve our problems. The admiral nurse recognised that my family were at crisis point and helped us manage complex needs, she considered the person living with dementia and the people around them and organised a life changing solution. The admiral nurse is a credit to the area and an admiral nurse is a service that was needed, massively ! Thanks once again.
Visited November 2022
Review titled Dr T P Fox & Partners
Replied on 23 May 2024
Thank you for taking the time to provide feedback about your positive experience. Our Admiral Nurse Beth is a Specialist Dementia Nurse who works for Cross Gates Primary Care Network (PCN) which our practice is part of. This has been a new role since 2022 and we pleased to hear patients experiences using the service and the difference the role has made. Your feedback has been shared with Beth and our wider team. Many Thanks Andrea Mann Cross Gates Primary Care Network Clinical Director Managing Partner Colton Mill and The Grange MC
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Review titled Horrendous
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2022
So all week i have been trying to make an appointment as before they will prescribe my next prescription of sertraline they want to review me. (Ive had 2 reviews in the 2 years ive been in on it due to post natel depression) and i couldn't get through at all, i tried booking online but there was nothing so i did the E consult as made a note of me trying to contact with avail and i need a review asap for my meds, that was rejected. I finally got through fri pm but there was obviously no apps and my meds have run out and all i can do is try again tomorrow. Its disgusting. Ive been with them years and since covid they have just gone down hill!!!! Waste of time.
Visited November 2022
Review titled Dr T P Fox & Partners
Replied on 23 May 2024
Thank you for your feedback, we are sorry to hear about your experience with our phone system, we are aware at busy times, patients can be on hold in a queue. We are currently planning a new system to go live in July 24 which we hope will improve patient experiences on the telephone. We would be happy to investigate any future complaints so we can respond to you directly. Please visit our website https://www.coltonmill-thegrange.nhs.uk/com to provide us with further details so we can look into complaints and identify any areas of improvement. Kind Regards Practice Management Team