Dr Solway and Dr Roy Practice
Orchard Street Health Ctr, Orchard Street, Ipswich, IP4 2PZContact details and opening times
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Reviews
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Review titled Lack of communication, lack of respect for patients
Rated 1 star out of 5
by Dorina - Posted on 25 October 2023
On Tuesday 17/10 I went in the surgery because my blood pressure was 180/100 I had an appointment with a doctor at 3 p.m , in the surgery my blood pressure was almost 200/120, I was prescribed a new medication and I was told to come back in the next morning for an appointment with another doctor, in the second day when I attended my blood pressure was the same, they increased my medication and made another appointment appointment for 20 of October. On 20 of October the doctor took blood tests, my blood pressure was 170/100 and I was told by the doctor to monitor my blood pressure and to bring it in the surgery after 5 days. I told my doctor that I am working and I need a fit note because I was told that might take 2 weeks for my blood pressure to settle, the doctor told me that if I feel that I need a fit note he will issue one in the next Monday because he cannot give me for the first seven days. Monday ( on 23rd of October I didn't receive nothing, in the next I called the surgery an I was told that the doctor is not in and they will send a message to him for the next day when he in the Surgery. On 25th October I didn't receive nothing so I went in the Surgery,after the identification first I was asked if I was seen by the doctor because the doctor said he didn't see me, I told them about all the appointments and I was told from GP reception that the doctor doesn't think I need a fit note. I am speechless and my blood pressure is up to the roof again, I am trying to keep my calm bu I am really disappointed .
Visited October 2023
Review titled Dr Solway and Dr Roy Practice
Replied on 05 January 2024
I am sorry to hear that you feel that your experience has caused you stress and upset. It appears during this period you were misinformed on the processes and seem to have had an expectation that a FIT note would be automatically sent to you. Having looked into the situation and discussed with the doctor I have been informed that a FIT note is not automatically given for high blood pressure. Medication is reviewed and increased/decreased as appropriate and you are asked to give it a bit of time to settle which is why you were asked to wait for 2 weeks. Very often patients turn up at the surgery for a Bp reading and find that their BP is high as they may have rushed or worry about the appointment, we are seeing more patients using their own BP machine at home and sending in their readings to the practice as a way to monitor their BP. You may decide that this is a good option for you and we will be happy to receive your readings and enter them into your health record. I hope things have improved greatly for you going forward if you have any other issues please do not hesitate to contact us Practice Manager
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Review titled Awfully rude
Rated 1 star out of 5
by Dean Russell - Posted on 04 January 2023
Over 10 years with the practise. I moved 2 miles down the road and recieved a letter terminating my health care as I am "not in thier area". They sent me a link to a website that doesnt exist to find a new practice.
Visited January 2023
Review titled Dr Solway and Dr Roy Practice
Replied on 18 April 2023
Dear Mr Russell Thank you for your feedback, I am sorry that you were upset at being asked to leave the practice. Unfortunately the practice only registers patients within the IP3/IP4 catchment area. I will look into the website link that you were given and make sure that it is updated - thank you again for your comments Andrea Clarke Practice Manager