Dr M Goyal's Practice
The Health Centre, Church Elm Lane, Dagenham, Essex, RM10 9RRContact details and opening times
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Reviews
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Review titled Just can't get appointment
Rated 3 stars out of 5
by Paula Black - Posted on 04 November 2022
I have tried calling 5 times over the last 2 weeks on different days to get an appointment...each time I'm on hold for at least 30 minutes and every time I'm told no appointments for that day. As a full time worker, I can't just drop everything at any time so your practice of not being able to book ahead as you did pre pandemic and having to call the day you want the appointment is ludicrous - I've read the other comments where you have said your staff are being abused: whilst I don't condone this, surely this is a sign that your methods are not working for your patients and you need to review how you are offering appointments. Even the online services I am registered for constantly says no online ones available, despite your irritating on hold message stating that they are. My experience when I have seen a doctor (albeit not for about 4 years now - just as well) has always been positive so it's a shame I just can't actually get in to see one now!!
Visited November 2022
Review titled Dr M Goyal's Practice
Replied on 07 November 2022
Thank you for your feedback, I'm sorry that you are unsatisfied with our service. We have been aware and trying to open another phone line but been unable to recruit staff for months. We have also had a lot of staff sickness with all categories of staff so have had to cancel appointments at short notice at times. Moving forward, we are still trying to recruit reception staff to open another phone line, we are still trying to recruit another GP to provide more appointments and we have employed locum nurse to help with some of the nursing appointment backlog. We do have online appointments however due to the high demand; these appointments are booked as soon as they are released and not visible to other patients for confidentiality reason. We appreciate the difficulties and suggest an e-consult for routine/ admin issues that could be dealt with on-line. The link for the e consult is available on our website on the home page. Thank you for your patience.