Don Valley Healthcare
128 High Street, Bentley, Doncaster, South Yorkshire, DN5 0ATContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 10 April 2024
Geared up to start HRT, not an easy acceptance, had to wait a week to talk to a GP, didn’t get the booked call, chased up told “don’t know what happened” now over another week to wait for a call, after seeing such a lovely GP and being assured I could call and it would be sorted, feeling really let down!
Visited April 2024
Don Valley Healthcare has not yet replied.
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Review titled shocking service
Rated 1 star out of 5
by Winston Pittaway - Posted on 14 July 2023
I thought when things changed and this surgery became part of Don Valley Healthcare the service would change but obviously not i have had three appointments for my sons Ears to be syringed and all three times when we have arrived oh sorry the nurse on today is unable to do under 16 year olds and then oh sorry we have double booked you will after make another appointment, totally incompetent they could not run a bath never mind a surgery three times my son has spent days putting ear drops in ready for the nurse to syringe them and three times you have failed to even look at his ears meanwhile he now cannot hear anything as the drops have made it worse you are supposed to be there to help and make people better not worse you are a complete joke and a waste of peoples time.
Visited July 2023
Don Valley Healthcare has not yet replied.
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Review titled Amazing service
by snowfj76 - Posted on 05 May 2023
All staff at Don Valley Healthcare are absolutely amazing, I have never been declined an appointment with them unlike other surgeries.
Visited April 2023
Provided by Care opinion
Don Valley Healthcare has not yet replied.
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Review titled Excellent service!
Rated 5 stars out of 5
by Chris - Posted on 08 March 2023
Had concerns this morning about a mole on my back which had partly turned black and was itching. I rang Bentley surgery and spoke to a care navigator within 5 minutes at 9.50am She arranged for me to see a GP at the Sprotbrough practice at 10.20am. I saw the GP who looked at the mole and told me it wasn't a mole but nothing to worry about. He then described in detail what it actually was. He was very professional and caring, putting my mind at ease and his happy demeanour was a pleasure!
Visited March 2023
Don Valley Healthcare has not yet replied.
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Review titled Talked down to me
Rated 2 stars out of 5
by Andrea - Posted on 16 February 2023
I’m a manual wheel chair user and the ramp for this surgery is very steep. Absolutely no help was offered to me with the doors or getting up the steep ramp The appointment was supposed to be to be measured and a blood test with a nurse. I was told I don’t do measurements. You need to see a nurse. She was a nurse! and then went on to tell me I was 3 minutes late. Had they helped me to access the building I’d have been on time. I had the blood test done and was told to book in at reception who were having a conversation about their personal lives and failed to notice I was there. They then proceeded to talk down to me which I really took offence to. It felt like it was too much trouble to help me and to leave I was not offered any help what do ever. I’m not happy at all. It’s happened to me before and I’ll not be going back to them. Not recommended at all.
Visited February 2023
Don Valley Healthcare has not yet replied.
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Review titled Poor prescription service
Rated 3 stars out of 5
by Craig Larke - Posted on 20 February 2023
I've had my repeat prescription for around 20 years at 3 month at a time, I orderd it last Wednesday as normal to collect it sat 18th Feb to only then realise the 'prescription service' has now changed it to a 28 days prescription without any consultation with myself from anyone or in any way. I called the doctor at 8am this morning to redial 324 times, when I get to the surgery their phone isn't even ringing and its because the line is actually busy so there's 1 phone line for all surgery's. Im now waiting for a call from the 'prescription service' to try and sort my repeat prescription which I was never consalted about the change
Visited February 2023
Don Valley Healthcare has not yet replied.
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Review titled Responsive Practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2023
Contacted the Practice with acute joint pain. Received phone call from one of the Practice GPs after minimal delay and my problem was addressed over the phone. Picked up the prescribed prescription the same day with good relief of my pain. Excellent service.
Visited January 2023
Don Valley Healthcare has not yet replied.