Diamond Medical Group
Rutland Lodge, Scott Hall Road, Leeds, LS7 3RAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor reception service
Rated 2 stars out of 5
by Anonymous - Posted on 14 June 2024
It's a shame, this practice used to be really good and appears to have become worse for capacity since it became Diamond. My online request got cancelled because I came in and couldn't stay to leave a sample due to a long waiting queue at reception and then needing to leave to go to an appointment. I went back, waited a long time again and then just got told to just come back the next week or go to the attached pharmacy attached, another long queue. There only ever appears to be one person on reception who needs to send emails, go to the pharmacy and do everything else alongside speaking to patients. They clearly need more reception staff, it's not good enough.
Visited June 2024
Diamond Medical Group has not yet replied.
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Review titled Terrible gp surgery
Rated 1 star out of 5
by Jacob Chiverton - Posted on 11 June 2024
Horrendous experience. Sent around in circles. Awful booking system to get spoken to by a GP. Told incorrect information from receptionists. I feel failed by this surgery and will be looking for a different doctors. Ongoing issue causing rehabilitating pain for months, yet processed make it nearly impossible to been seen.
Visited June 2024
Diamond Medical Group has not yet replied.
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Review titled Find different GP
Rated 1 star out of 5
by Oakwood resident - Posted on 21 May 2024
Oakwood Leeds Surgery, part of the Diamond Medical Group is Bordering on dangerous with failure to reply to elderly patients, can't use the online system, can't get through on phone, promised a call back, sat with phone for 12 hours- nothing.. This is the reason people turn up at A&E
Visited May 2024
Diamond Medical Group has not yet replied.
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Review titled Total and absolute lack of communication
Rated 1 star out of 5
by Anna T - Posted on 24 May 2024
I attend to some of my elderly mother's care with permission. I rang to make an appointment to speak to a gp regarding some concerns only to be told they don't make appointments for future dates and I would need to phone on the day at 8am. Easier said than done because there's a huge queue which is going to happen because they have everyone ringing at the same time so it's just luck of the draw. I decided to email them however it seems there is one email address for all the surgeries but I did anyway. Two weeks on and no one has had the decency to reply or to contact my mother. This is in such stark contrast to the gp surgery I'm registered at where I can get an appointment for that day or 3 weeks down the line. Emails are replied to and if they think it's needed and they're concerned they give you a call. I think the way things are run by Diamond Medical Group is dangerous because it leaves people unable to get appointments or have contact with a gp regarding their health
Visited April 2024
Diamond Medical Group has not yet replied.
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Review titled Outstanding Practice
Rated 5 stars out of 5
by Laura D - Posted on 28 February 2024
I wanted to write to share with you how amazing Rutland Lodge is. We’ve had to see a doctor over the last few weeks, a couple of times, for various different things - each and every time they have been brilliant. So efficient, so professional, so understanding and excellent advice. I wouldn’t hesitate to recommend Rutland lodge to anyone. Sadly, I can’t remember the names of the doctors who we have dealt with but they were all brilliant. Thank you to everyone at Rutland lodge for your time, advice and efficiency. I really appreciate it.
Visited February 2024
Diamond Medical Group has not yet replied.