Devon Square Surgery
44 Devon Square, Newton Abbot, Devon, TQ12 2HHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Devon Square Surgery.
Reviews
-
Review titled A really brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2024
I have been using this surgery for about 12 years. I have complex needs as struggle with physical & mental health. The reception staff are amazing and quickly spotted over the phone when I needed an ambulance rather than a doctor. Thank goodness for their vigilance as I had a collapsed lung at the time! The Drs are all very understanding and sympathetic to mental health issues and also very risk adverse, which I appreciate. I think they are very strict on what drugs they will hand out for pain, which is a sensible approach to take where mental health issues are concerned. On the rare occasion that I have not attended an appointment due to my mental health. I have received a follow up call which is extremely kind and not expected at all. The staff seem to have a strong commitment to continuity of care as they will always try to get you booked in with your own GP which is great because this helps to build a relationship with them, rather than passing you around the Drs like some surgeries do. That being said, if ever I have had to see another doctor, I have always had a positive experience. They are all very caring and professional. Finally I'd say, the waiting room is clean and pleasant and due to it being quite a small surgery, it's not usually got too many people in it at once. I prefer this as you can sit far apart and not have to worry about picking up others germs. This is something I would worry about a lot when my daughter was small as she had a compromised immune system. Overall, a great surgery with kind, caring and skilled staff.
Visited September 2024
Devon Square Surgery has not yet replied.
-
Review titled Great Practice
Rated 5 stars out of 5
by Martin Nolan - Posted on 06 August 2024
Receptionist very pleasant and efficient Nurse running on time with friendly greeting and reassuringly confident.
Visited August 2024
Devon Square Surgery has not yet replied.
-
Review titled Won't take appointments with registered customers
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2023
Called to make appointment Friday morning. Told to call back at 8.30am on Monday. This surgery asks all customers to call at 8.30 in the morning for appointments but have no way of responding to volume of calls. By the time you get through you're told to call again at 8.30 the next day. No way of booking an appointment online, no support for reception. This surgery needs investigating as they're not doing their duty. Have never had an experience like it.
Visited December 2023
Devon Square Surgery has not yet replied.
-
Review titled Terable
Rated 2 stars out of 5
by Bradley davis - Posted on 25 October 2023
I have been phoning for a week straight at 8.30 evry morning for nothing I am simply trying to get a gp appointment for a fit note and I've been told to use the useless website I cant figure out I have yet been unsuccessful to book this appointment and has angerd me because of this I just want a fit note
Visited October 2023
Devon Square Surgery has not yet replied.
-
Review titled 98 calls just to join the queue for bookings!
Rated 2 stars out of 5
by Anonymous - Posted on 15 June 2023
It is honestly near impossible to get through to Devon Square in the mornings. The line shows as busy from 8.30 and you have to keep ringing- and when I say keep ringing I had to ring 98 times this morning just to join the queue for the reception team who always say that there are no more appointments that day. I’m comparison to catchments nearby where all of the services have moved and you can at least get a callback from your GP that day if not an appointment, I don’t believe that this service would be appropriate for the large majority of the population who are not tech savvy with their phones or who may not understand- for example the elderly. I’ve always found the staff to be super friendly when you do get put through but the appointments service really could use some work.
Visited June 2023
Devon Square Surgery has not yet replied.