Deer Park Family Medical Practice
Wollaton Vale, Wollaton, Nottingham, Nottinghamshire, NG8 2GRContact details and opening times
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Reviews
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Review titled Very good practice but ...
Rated 4 stars out of 5
by Anonymous - Posted on 18 January 2023
Review: I would have given 5 stars in this review but for my experience recently. I called the practice to ask for a prescription for numbing cream after my son who is autistic and 10 years old had been asked to book for a blood test. I had called the phlebotomy service number previously provided by deer park to book the appointment and had an appointment at the health centre's phlebotomy service. When speaking to the receptionist I happened to mention that the appointment had been booked at the health centre but she quite sharply and almost rudely said to me 'we do not do blood tests at our practice'. I tried to tell her that my understanding was that there was a phlebotomy service at the health centre similar to the midwifery service not provided by deer park. I didn't manage to get a word in but again was sharply told to call the phlebotomy service to rearrange the blood test appointment as no service like that existed at the health centre. I called the phlebotomy service back who confirmed what I thought . Please let your receptionist know about this service and perhaps next time if they are not sure about something or a patient has been told otherwise they can ask another colleague to confirm. I want to add that I've been to the surgery a few times in the last few months and both receptionists and GPs I encountered were wonderful.
Visited January 2023
Review titled Deer Park Family Medical Practice
Replied on 14 July 2023
I'm sorry to hear that you had a negative experience with the staff at Deer Park. We have regular meetings with the staff so we will pass your comments back and we are looking at ways of ensuring that we have updated information on services that are run by the Health Centre so the staff are aware of these.
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Review titled Impossible to get appointments, have to wait for a very long
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2023
Have to wait for a very long on the phone to speak to the receptionist and then disappointingly told there is nothing available for weeks. This has happened multiple times. I had very bad experience when we asked for vaccinations for going abroad and filled in the forms months ago. No one from surgery contacted, and when I contacted they said its too late now. Mixed messages from GP and administrator at multiple occasions regarding my mum's registration.
Visited January 2023
Review titled Deer Park Family Medical Practice
Replied on 14 July 2023
I'm sorry to hear that you had a negative experience when you contacted Deer Park. We have regular meetings with the team and your feedback will be discussed. We will review our processes and ensure protocols are updated
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Review titled Can never get an appointment
Rated 1 star out of 5
by Ashley - Posted on 29 October 2022
Can never get an appointment All ways get told there’s no appointments and I’ve got to ring up every day to try and get an appointment but working full time this is impossible. Shocking
Visited September 2022
Review titled Deer Park Family Medical Practice
Replied on 14 July 2023
Thank you for your feedback. The practice monitors the appointments on a regular basis., Appointments are released every day at 8.30am and 2pm and this includes on the day, ones 48 hours in advance and you can pre-book appointments up to 4 weeks in advance.