Decima Street Surgery (Nexus Health Group)
6 Decima Street, London, Greater London, SE1 4QXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 01 November 2023
I went to the reception desk to ask the receptionist to check me in as there was a queue for the self check in there was another patient in front of me asking for the same thing. The Receptionist pointed at the self check in and said to the patient before me you can use the self check in I’m not doing it for you. I asked the receptionist for the same thing she said ’use the self check in I’m not doing it on the desk for you’ with an attitude. I thought that receptionists were there to help patients the receptionist was quite rude with the way she said it to me
Visited November 2023
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 15 November 2023
We're sorry you did not get the experience you were expecting from us. We would encourage you to make contact with the practice team to discuss your issues further. https://www.nexushealthgroup.nhs.uk/contact
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Review titled Osteopath experience
Rated 5 stars out of 5
by Kim wall - Posted on 08 November 2023
Saw the ostapath at decima street and artesian. Had a right side pain and numbness muscle spam. She was proffession got my blood result which was low in folic gave me all the imformation to get medication. Her empathy with my condition was caring. Listening to me so i could explain where i was suffering. Planning out best exercise for my condition. And using gentle massage . My condition is improving. I cannot thank her enought for her kindness and support that she shown to me.
Visited November 2023
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 27 November 2023
Dear patient. Many thanks for your positive feedback that we will feed back to the practice team. Nexus Health Group.
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Review titled bad practise
Rated 1 star out of 5
by Sharon Keane - Posted on 26 September 2023
I have been trying to get a doctors app since 8.40 it is now 3pm. doctor was originally ringing between 9/10.30 but never rang till 12.50 unfortunately my phone picked this up as a spam call. I rang doctors again and asked to ring me on my work number ,I then get a call to go to decima street at 3.50,ok then I receive another call to say the doctor will ring you at 3.50 , when I mentioned work number, they replied this was not previously put on system. what is the point of me telling someone this if they don't put it on system . I have a water infection and need antibiotics , which now i will have to wait for till tomorrow . why do these doctors not get back to normal , how it was before the pandemic rather than sitting at home answering phones , absolutely disgusting the way the doctor system is running these days , we are still paying ni contributions but we are not getting the service.
Visited September 2023
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 27 September 2023
Hi Sharon We're sorry to read that you did not get the service you were expecting. Face to face and telephone appointments are available at all of our surgeries. We would encourage you to make contact with your practice team to discuss your concerns. You can do this via https://www.nexushealthgroup.nhs.uk/nexus-complaint-form Nexus Health Group
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Review titled It has worsened beyond Belief
Rated 1 star out of 5
by Anonymous - Posted on 28 June 2023
Reception staff leave a lot to be desired. Always loudly discussing personal stuff. The reviews on Google are all correct, but nothing from the surgery. I would like to know why my repeat prescription took 5 days to be approved? I thought prescriptions had a48 hour turnaround?
Visited June 2023
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 10 July 2023
Dear patient. We are sorry you did not get the service you were expecting. We encourage you to contact your practice using our online contact form to discuss the issue further. https://www.nexushealthgroup.nhs.uk/contact Thank you.
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Review titled If only I could see a GP
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2023
I have been registered here for many years, but these days I have all but given up trying to make an appointment. When I try online, I get offered a telephone consultation, sometimes, if I'm lucky, but often nothing is available in the next 16 week period (?!) and nothing before. The last 3 times I booked a phone appointment, they called at the wrong time and them it's back on me to start over. Try calling - and you can either not get through, or you just get berated by a rude receptionist who can somehow never just be helpful or try to solve a problem. All I want is to see a GP and it's about something quite important. It is so utterly demoralising. I work hard all week, but can't access a basic service. Why is Nexus still in charge of all these surgeries?
Visited June 2023
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 07 August 2023
Dear Patient We're sorry that you did not get the service you were expecting from us. If you would like to discuss your concerns with the practice team, please get in touch via our online form at https://nexushealthgroup.nhs.uk/feedback-and-complaints.
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Review titled Really good response times
Rated 5 stars out of 5
by Anonymous - Posted on 05 May 2023
Created two eConsult requests at 8am and had received calls from the surgery regarding each before lunchtime!
Visited May 2023
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 20 June 2023
Dear patient Thank you so much for your positive review which we will pass on to the practice team.
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Review titled Terrible communication
Rated 1 star out of 5
by Anonymous - Posted on 06 January 2023
I have had UTI for the last month, have been prescribed with 3 different antibiotics and still have ongoing symptoms due to my GP surgery not bothering to sent off a urine sample for a culture testing. I am always happy when I somehow get to be able to have a consultation with a health care professional, they’re extremely helpful, but only if the administration team is in the mood to let me talk to them. After my e-consultation it was written on my records that I was supposed to drop urine sample to be sent for culture testing after the last course of antibiotics. I was given test containers and sent home. The day after I finished my last course of antibiotics I went to my GP surgery to drop off the sample only to be rejected ! The administration team is extremely uncooperative, and do not try to help. Although in my records it said it should’ve been sent off for culture testing, they refused to do so. Afterwards they decided they will do a dip test as I started crying out of stress, and took the sample and told me to stop by to ask about the result the next day. I did stop by the next 3 days and I they’ve said was they don’t know what happened with it, they don’t know where is the urine sample, they don’t know if it is tested or not. I started crying again because of the pain I am in and the anxiety all this is giving me and they decided they don’t even want to bother with me anymore so they just shouted ‘next please’ in a way ‘kindly’ showing me they don’t care at all ! I’m a mental health professional, and I can definitely say people that are hired should go through a training to see their attitude actually doesn’t help and it causes reverse psychology ! I still don’t know what my condition is, if it’s a uti, kidney infection or another underlying problem. Maybe one day I will know. But I know one thing for sure, reviews do matter ! I should’ve known from the beginning not to sign up for this surgery.
Visited January 2023
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 20 June 2023
We're sorry that you did not get the service you were expecting. If you would like to discuss your concerns with the practice team, please get in touch via our online form here https://nexushealthgroup.nhs.uk/feedback-and-complaints
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Review titled Impossible
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2023
Unfortunately this is the 4th time that I've tried to receive assistance from this surgery (which is my registered GP) and have not been able to get even a call back. They do not have any appointments available. When trying to book a phone consult on the app there is nothing available even for the maximum of 6 weeks out. When emailing (because no one will answer the phone), they direct you to use the eConsult service which would be fine. However, this service is limited to certain items and you can't easily describe your issue if it doesn't fit into a box, and therefore, they seem to just disregard the 48 hour turn around and will never get back to you. Each time I've needed healthcare, I have had to go private.
Visited January 2023
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 20 June 2023
We're sorry you did not receive the service you were expecting. If you would like to discuss your concerns with the practice, please get in touch via our contact form here https://nexushealthgroup.nhs.uk/feedback-and-complaints
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2022
I’m always seen promptly and GP’s are caring & considerate- Reception/admin team are always working hard under pressure and always do there up most best to help patients. I am happy to be registered with the practice.
Visited December 2022
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 20 June 2023
Thank you so much for your kind feedback about our Reception team and GP's. We will pass this on to the team.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 31 December 2022
The receptionists are rude and unhelpful, and purposely decline calls or put you on hold for a long time when you are trying to book an appointment. They are always 'overbooked' and it is impossible to get an appointment or even a telephone consultation from a doctor. Anytime they do pick up the phone and you try to book an appointment, they tell you to try the NHS App and hang up, even though there is usually no availability on the app for 'the next 12 weeks'. I had an appointment earlier this month and I was turned away by receptionists saying the doctor would be unable to see me, even though I had an appointment with them. This incident was such an inconvenience to my routine on that day, and I was very disappointed with the practice. If you are looking to become a patient here, I would not recommend this practice to you. The reception staff are incredibly disorganised and inefficient and it is incredibly hard to be seen by a doctor. I have now left this practice.
Visited December 2022
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 20 June 2023
Dear patient. We are sorry that you did not get the service you were expecting. We note that you have now left the practice. Nexus Health Group.