Daybrook Medical Practice
Daybrook Health Centre, Salop Street, Daybrook, Nottingham, Nottinghamshire, NG5 6HPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful practice
Rated 1 star out of 5
by Mandy - Posted on 23 February 2024
Every time i try to get a Drs appointment it takes hours and weeks to get through, all you get is "Due to high call demands" etc, If by a chance you do get through you get a rude receptionist who tells you to go to the urgent treatment centre. (Why have a Drs surgery if you cant ever get seen) Been at this surgery for years but i will be leaving to go else where. Very unhappy patient
Visited February 2024
Review titled Daybrook Medical Practice
Replied on 23 February 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the practice directly We are always grateful for patient feedback and appreciate the time you have taken to provide this. Many thanks Deborah Rattray Practice Business Manager
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Review titled Awful
Rated 1 star out of 5
by Christi - Posted on 12 April 2024
I don’t even know where to begin with this practice as every time I contact them it is hard work and a complete nightmare. But I will talk about my 2 recent experiences. First one I needed a same day appointment tried to call about 50 times from 8am and each time it said the lines were too busy and disconnected the call. So I walked down to the practice to be told to fill out a form and someone would get back to me within 48 hours and was told that the service was not for same day appointments with the doctor! I was told that if I need urgent treatment I should attend a&e which I told them I did not need to attend a&e. After a lot of effort I did speak to a helpful member of staff who did get me an appointment that day with a doctor. It’s poor it took all this time and faff to get to this point. The second experience was no better I rang up about 4pm on a Wednesday afternoon to book a future appointment for my daughter I waited over 30 minutes in the call queue and then when the receptionist answered I was told that they had no book ahead appointments available and to call back the following week! I actually feel sorry for the reception staff at this practice it must be awful working for such a poorly run service. Thankfully I don’t have much need to see the doctors but on all the occasions I have had to it has been an absolute rig-moral and it’s insulting when the receptionist think they know better than you about your need to see a doctor. I do have more experiences which have been similar to the above but if you want any kind of appointment at this practice then it will be hard work and you basically have to demand this and not allow the reception staff to fob you off.
Visited February 2024
Review titled Daybrook Medical Practice
Replied on 13 April 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the practice directly We are always grateful for patient feedback and appreciate the time you have taken to provide this. Many thanks Deborah Rattray Practice Business Manager
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Review titled Gone downhill
Rated 1 star out of 5
by Amanda Maring - Posted on 22 December 2023
Tryng to get through to make an appointment got no hope. Trying to make an appointment once finally through got bob hope. I have been trying for six weeks to get an appointment. Due to the dire capacity myself and now my son have spent 10hrs waiting at walk in. This used to be an amazing surgery with lovely receptionist and on the day appointments. I will be moving doctors sadly.
Visited December 2023
Review titled Daybrook Medical Practice
Replied on 04 January 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the practice directly We are always grateful for patient feedback and appreciate the time you have taken to provide this. Many thanks Deborah Rattray Practice Business Manager
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Review titled Bad receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 19 December 2023
Rang 27 times from 8 o'clock to 8.30 to hear we are busy every time. Call into the doctors at 8.30 to be told go to the walk in centre . The receptionist wasn't interested in helping one bit. Sat in the walking center for 41/2 hours with a bad back and shoulder. I can't fault the walk in centre. Over work as doctors keep sending patients down there.
Visited December 2023
Review titled Daybrook Medical Practice
Replied on 21 December 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the patient directly We are always grateful for patient feedback and appreciate the time you have taken to provide this. Deborah Rattray Practice Business Manager
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Review titled Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2024
Could not get an appointment, had an infection that needed treating, even went into surgery to show them but still wouldn't give me an appointment & was told to go to the walk in centre?? Spoke to the pharmacist next door to the practice who told me I needed antibiotics & to go back to receptionist & tell them what pharmacist had said, still wouldn't give me an appointment so ended up going a&e who were appalled at how I'd been treated & gave me antibiotics straight away, I am absolutely disgusted, this practice needs closing down, the receptionists attitude to patients is appalling, would they be the same if it were a member of there family that needed treatment?
Visited December 2023
Review titled Daybrook Medical Practice
Replied on 09 January 2024
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the practice directly We are always grateful for patient feedback and appreciate the time you have taken to provide this. Deborah Rattray Practice Business Manager
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Review titled Unable to contact by phone
Rated 3 stars out of 5
by Anonymous - Posted on 22 November 2023
I have rung 38 times since 8.00 and everytime I stillunable to speak to an available receptionist. It is now 09.45. I don't think calling into the surgery is an option, will just get turned away and told to telephone surgery. Extremely annoying.
Visited November 2023
Review titled Daybrook Medical Practice
Replied on 21 December 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the patient directly We are always grateful for patient feedback and appreciate the time you have taken to provide this. Deborah Rattray Practice Business Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Donna white - Posted on 25 July 2023
Saw nurse today she was sooo thorough and kind excellent service from all sraff, very friendly receptionists too
Visited July 2023
Review titled Daybrook Medical Practice
Replied on 21 November 2023
Thank you for your feedback I will pass your comments back to the team Deborah Rattray Practice Business Manager
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Review titled Frustrating Surgery
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2023
I understand that during COVID, times were difficult but now we are out of the worst of it, the surgery doesn't seemed to have got back up to speed. I have been trying to speak to someone for medical advice regarding my son since 08:00 this morning, it is now 10:30 and I have only just got through to the queue (18:00 minutes on hold and only as far as queue position 8 at the time of writing this). If this was a same day appointment call, I wouldn't have been able to get one due to the time lapsing. We were moved to this practice as the one near us on Queens Bower Road closed, I wish they hadn't closed in all honesty. I am considering moving to another surgery. The service is appalling in my opinion, I would not recommend it to anyone.
Visited June 2023
Review titled Daybrook Medical Practice
Replied on 23 June 2023
Thank you for your comments, I am sorry you were dissatisfied with the telephone system you received. To enable me to look into this further would you please contact the practice directly We are always grateful for patient feedback and appreciate the time you have taken to provide this. Deborah Rattray Practice Business Manager
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Review titled “Exceptional volume of calls”
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2023
How can the number of calls be exceptional when you can never get through? It needs to say “once again we are inundated with calls because we can’t cope, you can keep trying but you probably won’t get through” I have been trying daily for weeks for an appointment for my 5yo and I am yet to even get in a queue. Yesterday I went to the practice in person only to be rudely addressed and told to come back again because there was nothing next week. This is beyond ridiculous. Where are we supposed to go? What are we supposed to do? They haven’t updated their practices for 30 years. What business do you know of where you can’t book online? These antiquated methods need to change. Absolutely disgusting.
Visited March 2023
Review titled Daybrook Medical Practice
Replied on 31 March 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the patient directly We are always grateful for patient feedback and appreciate the time you have taken to provide this. Deborah Rattray Practice Business Manager
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Review titled Poor access to GP services
by Florence123 - Posted on 27 February 2023
I attempted to contact my GP surgery to get an urgent medical appointment for my daughter. I called over 30 times between 8:00 am and 10:00 am but received a recorded message each time about what to do in an emergency and then was hung up. I finally got connected to a queue and the phone was answered after 1 hour 20 minutes. I was informed there were no GP appointments available and I should go to the urgent care centre. My daughter is feeling very poorly and needs antibiotics for a repeated infection- she does not need to go to an urgent care centre- in fact, that is likely to make her condition worse. In my experience this seems to be the normal level of functioning now at GP surgeries that are unable to cope with the demand. I wanted to log my experience today of being unable to access the health service my daughter needs.
Visited February 2023
Provided by Care opinion
Review titled Daybrook Medical Practice
Replied on 15 March 2023
Thank you for your comments, I am sorry you were dissatisfied with the service you received. To enable me to look into this further would you please contact the patient directly We are always grateful for patient feedback and appreciate the time you have taken to provide this. Deborah Rattray Practice Business Manager