Crouch Oak Family Practice
45 Station Road, Addlestone, Surrey, KT15 2BHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No Issues
Rated 4 stars out of 5
by E Mullins - Posted on 07 February 2024
Was online at 8am filled out the form. Was contacted via text for some further details and had a call at 11am! Really simple and easy process.
Visited February 2024
Review titled Crouch Oak Family Practice
Replied on 05 March 2024
Dear E Mullins Thank you for sharing your experience. We're thrilled to hear that you found our appointment process simple and efficient. Providing convenient service to our patients is important to us, and we're glad we could meet your expectations. Best wishes, Susan Goundry - Practic eManager
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Review titled Great Practise
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2024
Gave great assistance in obtaining appointment at spec savers to examine for foreign body in right eye.Turned out to wooden splinter which was extracted there and then with appointment following day to be given detailed examination .Result eye not scratched 👍
Visited February 2024
Review titled Crouch Oak Family Practice
Replied on 05 March 2024
Dear Patient Thank you for sharing your experience. We're glad we could assist you in obtaining a prompt appointment and that the issue with your eye was resolved quickly and efficiently. Your positive feedback means a lot to us and I will share it with the Team. Best wishes, Susan Goundry - Practice Manager
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Review titled Thank you
Rated 5 stars out of 5
by Steve Hammett - Posted on 18 June 2024
Great practice and amazing diligence and kindness by all, in particular, many thanks indeed to the ANP who went above and beyond any reasonable expectations in dealing with a complex clinical issue today with inordinate professionalism and kindness, sincerely appreciated.
Visited February 2024
Review titled Crouch Oak Family Practice
Replied on 19 June 2024
Dear Mr Hammett Thank you for your wonderful review. It is heartening to hear about your positive experience with our practice. Your kind words about the diligence and kindness of our team, especially the ANP, mean a lot to us. It is gratifying to know that their professionalism and dedication made such a positive impact on your visit. We appreciate your feedback, which will be shared with the Team, and are grateful for your recognition of our efforts. Best wishes, Susan Goundry - Practice Manager
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Review titled Changed for the better
Rated 4 stars out of 5
by Mollie - Posted on 07 February 2024
Had a very stress free easy experience contacting the surgery to get a GP appointment. Filled in form at 8am on the dot and got a call from a doctor within 2 hours. Very easy and was helped very efficiently via phone consultation. Grateful for the hard work that is done behind closed doors at the surgery I know it’s not an easy work place.
Visited February 2024
Review titled Crouch Oak Family Practice
Replied on 05 March 2024
Dear Mollie Thank you for taking the time to share your positive experience. We're delighted to hear that you found the process stress-free and efficient. Providing excellent service to our patients is always our goal, and we appreciate your kind words. Best wishes, Susan Goundry - Practice Manager
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Review titled An excellent practice.
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
My appointment at the practice via the online system was made the same day following a telephone call from the doctor. I was very nicely welcomed at the reception desk and was also able to book Shingles vaccinations there and then as well. The doctor was very welcoming and we thoroughly discussed my concerns. His examinations were fully explained and carried out very well. He talked me through the treatments and I left the practice in a positive and reassured frame of mind. This was an excellent appointment all round.
Visited January 2024
Review titled Crouch Oak Family Practice
Replied on 05 March 2024
Dear Patient Thank you so much for your kind words. We're delighted to hear that your experience with us was excellent from start to finish. Providing quality care and ensuring our patients feel welcomed and reassured is always our top priority. Your welcome comments have been passed on to the Team. Best wishes Susan Goundry - Practice Manager
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Review titled Technology or what?
Rated 3 stars out of 5
by Tony Dent - Posted on 10 January 2024
I have just had a COPD review which was extremely good and I am grateful for the care and the planned follow up. The anodyne nature of this review process forbids any mention of the personnel involved. Sadly although I always think the practitioners at the Crouch Oak are very professional I still consider the administration of the practice to be abominable and would never recommend it. Is that technology or the people? I think it’s the management.
Visited January 2024
Review titled Crouch Oak Family Practice
Replied on 05 March 2024
Dear Mr Dent We appreciate your feedback and are glad to hear that you found the care provided during your COPD review to be excellent. However, we're sorry to hear about your dissatisfaction with the administration of the Practice. Your concerns are important to us and we thank you for bringing them to our attention. If you have any further comments or suggestions, please feel free to reach out to us directly. You may consider joining our Patient Participation Group who are patients, like yourself, who we refer to as friends of the Practice. They meet with staff to discuss issues and patient experience as well as providing practical support to help improve the service. If you would like further information please contact me at the Practice and I can pass on your details to our PPG Chair. Best wishes, Susan Goundry - Practice Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Mark Pearce - Posted on 02 January 2024
Having fortunately not havibg visited my Doctors for many years, I was apprehensive about the service I would receive based on media stories of poor service in the NHS generally. I was pleasantly surprised how good the service was, from first contact with reception through clinician tests to Doctor appointment and subsequent follow ups to check my health had improved after illness. Each interaction was a pleasure, timely and friendly. A very good experience all round
Visited December 2023
Review titled Crouch Oak Family Practice
Replied on 18 January 2024
Dear Mark We were absolutely delighted to read your positive comments. Your feedback means a lot to us, and it gives encouragement to the whole Team. It is heartening to hear that your experience with our healthcare professionals was a positive one. Providing excellent care is at the core of what we do, and your kind words reinforce our commitment to delivering high-quality services to our patients. We understand that navigating healthcare can be challenging, and we are grateful for the trust you place in us. Your feedback not only motivates our team but also helps us continually improve our services to meet the evolving needs of our community. On behalf of everyone at the Practice, we want to express our deepest gratitude for taking the time to share your positive experience. If you ever have any further feedback or if there's anything specific you would like to share, please feel free to contact me. Best wishes Susan Goundry, Practice Manager
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Review titled Very helpful and quick
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2023
Filled in online form requesting appointment at 8am. Doctor called and asked me to visit surgery at 9.30 - Doctor was excellent, thorough and very helpful with a lovely 'bedside manner'
Visited December 2023
Review titled Crouch Oak Family Practice
Replied on 18 January 2024
Dear Patient Thank you for taking the time to share your positive experience. We understand that navigating healthcare can be challenging, and it's pleasing to get positive comments regarding access to our services. Your feedback not only motivates our team but also helps us to continually improve our services to meet the evolving needs of our community. If you ever have any further feedback or if there's anything specific you would like to share, please feel free to contact me. In the meantime, I will pass on your encouraging words to the Team. Best wishes Susan Goundry, Practice Manager
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Review titled Excellent support provided
Rated 5 stars out of 5
by Susan Bell - Posted on 13 December 2023
Diabetic review was thorough, informative and so supportive whilst being tailored to me as an individual patient. All my questions were responded to with clinical insight and empathy. Helpful suggestions were made and ongoing monitoring offered. This excellent level of commitment to me left me feeling fully empowered, an equal partner and valued. Certainly, went the extra mile!
Visited December 2023
Review titled Crouch Oak Family Practice
Replied on 14 December 2023
Dear Susan Thank you for taking the time to write this lovely positive review. As a Practice we strive to work with our patients to bring about the best possible outcome for health and well being. I will pass your feedback onto the Team which, I am sure, will brighten their day. With best wishes and a Merry Christmas. Susan Goundry - Practice Manager
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Review titled Great Care
Rated 5 stars out of 5
by Trisha - Posted on 18 December 2023
I called in the morning, and received an on line form to complete. Within a couple of hours the Doctor rang me offering me an afternoon appointment!! The care I received was excellent. I was thoroughly examined and felt listened to!! The reception staff were friendly all in all a great visit.
Visited December 2023
Review titled Crouch Oak Family Practice
Replied on 18 January 2024
Dear Tricia Thank you for your positive comments .Your feedback means a lot to us, and it gives encouragement to the whole Team. It is heartening to hear that your experience with our healthcare professionals was a positive one. Providing excellent care is at the core of what we do, and your kind words reinforce our commitment to delivering high-quality services to our patients. On behalf of everyone at the Practice, we want to express our deepest gratitude for taking the time to share your positive experience. If you ever have any further feedback or if there's anything specific you would like to share, please feel free to contact me. In the meantime, I will pass on your encouraging words to the Team. Best wishes Susan Goundry, Practice Manager