Crescent Providence Surgery
Crescent Providence Surg., 12-14 Walpole Road, Bournemouth, Dorset, BH1 4HAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Wonderful team
Rated 5 stars out of 5
by Melanie Dowler - Posted on 13 August 2024
What wonderful team at the surgery who helped me when I was taken ill late last week. From the two lovely clinical support assistants who took my phone calls to the fantastic GP who provided the consultations. The clinal support team listened, calmed me and responded quickly. The GP helped me, checked in with me and ensured I got the treatment I needed. The online system via the NHS app works well, however, personal approach has not been lost. Great surgery.
Visited August 2024
Review titled Crescent Providence Surgery
Replied on 14 August 2024
Dear Mrs Dowler. Thank you for your very kind feedback. I will ensure that this is passed onto the team. Kind Regards Carla Watts patientservices.scmg@dorsetgp.nhs.uk. Communication and Complaints
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Review titled Impossible
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2024
I cannot get a face to face appointment to see a doctor, not even when giving plenty of notice. The Practice online system is still not issuing face to face appointments since the Covid crisis stating - "Due to the evolving situation with coronavirus we have switched all online appointments from face to face consultations to telephone consultations. This has been seen by NHS England as one way of managing the infection risk of coronavirus" Not good enough now that the crisis is under control. An early phone call to the surgery only results in a same day telephone consultation, which is not effective in my case where a joint mobility assessment is required. A telephone receiver cannot feel resistance! My recent visit to the surgery to request a face to face consultation with a DOCTOr resulted in being granted an appointment over 4 weeks later, which I happily accepted as it was for a non life threatening condition. However, when I checked my appointment details via online records today, I find that the appointment is with a CLINICIAn not a DOCTOr, as requested. I know that Clinicians can make certain decisions but I specifically asked to see a Doctor and was not informed that it was for a Clinician. I feel duped. This service is just not good enough.
Visited March 2024
Review titled Crescent Providence Surgery
Replied on 09 April 2024
Dear Patient. Thank you for your feedback. Should you wish to discuss this matter further please email me patientservices.scmg@dorsetgp.nhs.uk. Kind Regards Carla Watts Communication and Complaints Specialist
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Review titled Staff great . Phone System needs upgrading
Rated 3 stars out of 5
by Elfan Jones - Posted on 05 November 2023
Being told I was No 34 in the queue is not great. Getting through to speak to somebody is nigh on impossible. The surgery needs either an answer machine and a person to return calls or simply more lines and more staff to man the phones. I tried eighteen times to make an appointment and the line was always engaged.
Visited September 2023
Review titled Crescent Providence Surgery
Replied on 07 November 2023
Dear Mr Jones Thank you for your feedback. This has been shared with the Practice team. Kindest Regards. Carla Watts Communication and Complaints Specialist.
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Review titled Patient for 20 years plus
Rated 5 stars out of 5
by Paul May - Posted on 27 April 2023
Always a wonderful experience, the reception staff, warm, friendly, and super helpful. Great doctors and nurses.
Visited April 2023
Review titled Crescent Providence Surgery
Replied on 28 April 2023
Dear Mr May Thank you for your kind feedback. This has been shared with the surgery team. Kindest regards Linda Branch Communication and Complaints Specialist
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Heather Daly - Posted on 21 March 2023
I've recently joined the practice and have been blown away by the service received, from everybody including nurses and reception. The best surgery I have been to. Very happy I left an underperforming miserable surgery
Visited March 2023
Review titled Crescent Providence Surgery
Replied on 21 March 2023
Dear Heather Thank you for your kind comments, these have been shared with the surgery team. Kindest regards Linda Branch Communications and Complaints Specialist
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Review titled Amazing practice
Rated 5 stars out of 5
by Anca - Posted on 04 January 2023
I've been with this surgery for almost 3 years now, and i can say i have never had a bad experience. Maybe a few neutral ones, but definitely nothing that can outweigh all the excellent ones. During these 3 years, they've been efficient, caring, and very thorough, even when i myself forget about follow ups, and I've seen them for quite a few different issues. The staff is always nice and cheerful. Thank you
Visited January 2023
Review titled Crescent Providence Surgery
Replied on 05 January 2023
Dear Anca Thank you for your kind review, this has been shared with the surgery team. Kindest regards Linda Branch Complaint and Communications Specialist
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Review titled Great practice
Rated 5 stars out of 5
by Miss SE Howe - Posted on 07 March 2023
I had an eco silt first nurse was very helpful. She made ma appointment to see the doctor which was so caring and understanding
Visited December 2022
Review titled Crescent Providence Surgery
Replied on 08 March 2023
Dear Miss Howe Thank you for your kind comments, these have been passed on to the surgery team. Kindest regards Linda Branch Communication and Complaints Specialist