Cranleigh Medical Practice
18 High Street, Cranleigh, Surrey, GU6 8AEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very helpful and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2024
Fast way to get advice with a Dr ringing back within 10min. So helpful and so quick. Very impressed.
Visited April 2024
Review titled Cranleigh Medical Practice
Replied on 23 July 2024
Dear Patient, Thank you for your fantastic review! We are delighted to hear that you were impressed with the speed and efficiency of our service. It's great to know that you received a prompt callback from the doctor and found the advice helpful. We strive to provide quick and effective support for all our patients, and your feedback is a wonderful affirmation of our efforts. Thank you for taking the time to share your experience. If you need any further assistance, please don’t hesitate to reach out. Best regards, Cranleigh Medical Practice
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Review titled Very efficient service
Rated 5 stars out of 5
by J Fiona Prior - Posted on 26 April 2024
I completed an online form and was phoned by a doctor same morning Doctor explained everything very clearly.
Visited April 2024
Review titled Cranleigh Medical Practice
Replied on 23 July 2024
Dear J Fiona Prior, Thank you for your fantastic review! We are delighted to hear that you had such a positive experience with our service. It’s great to know that the online form process was efficient and that you received a clear and prompt response from the doctor. We strive to ensure that our communication is straightforward and helpful, and your feedback reaffirms our commitment to providing excellent care. Thank you for taking the time to share your experience. If you need any further assistance, please don’t hesitate to reach out. Best regards, Cranleigh Medical Practice
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Review titled Super service
Rated 4 stars out of 5
by Stine - Posted on 22 April 2024
Was seen within a week and felt heard and taken serious. Waiting for further test which was fasttracked
Visited April 2024
Review titled Cranleigh Medical Practice
Replied on 23 July 2024
Dear Stine, Thank you for your review! We’re pleased to hear that you were seen promptly and felt heard and taken seriously during your visit. It’s also great to know that your tests have been fast-tracked. We aim to provide timely and compassionate care, and your feedback helps us know we’re on the right track. If you have any further concerns or need additional assistance, please don’t hesitate to reach out. Thank you again for your feedback! Best regards, Cranleigh Medical Practice
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Review titled great experience
Rated 5 stars out of 5
by Helen - Posted on 20 April 2024
After receiving my poor blood results My Dr was in touch with me quickly and he worked swiftly to get me seen at Guildford Hospital to get the treatment i need . Felt so good to be really listened to and also to have a GP work extra hard to get me the care I needed quickly . Really impressed A great medical practice too , helpful & kind nurses and secretarial staff going above and beyond .
Visited April 2024
Review titled Cranleigh Medical Practice
Replied on 23 July 2024
Dear Helen, Thank you for your wonderful review! We are thrilled to hear about your positive experience with our practice. It’s fantastic to know that your doctor was prompt in addressing your concerns and worked diligently to ensure you received the care you needed at RSCH. We strive to provide attentive and effective support, and your feedback highlights the commitment of our entire team. We’re also glad that you found our nurses and secretarial staff to be helpful and kind. Your kind words will be shared with everyone involved. Thank you once again for taking the time to share your experience. Best regards, Cranleigh Medical Practice
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Review titled Great Practice, Efficient Care
Rated 5 stars out of 5
by Leanne - Posted on 16 May 2024
I filled out the e-consult for a general concern, expressed that I struggled to take time of work during term time so happy to wait as needed for an appropriate appointment as this wasn’t an emergency. I was offered a Saturday appointment within 10 days of filling out the e-consult. I am very grateful for the care that I have recieved over the years!
Visited April 2024
Review titled Cranleigh Medical Practice
Replied on 23 July 2024
Dear Leanne, Thank you for your wonderful review! We are thrilled to hear that your experience with our practice was so positive. It’s great to know that the online consultation process worked well for you and that we were able to accommodate your schedule with a Saturday appointment. We always aim to provide efficient and accessible care, and your feedback is a testament to our team’s efforts. Thank you for your continued trust in our practice over the years. We are grateful for the opportunity to support your healthcare needs and look forward to being here for you in the future. Best regards, Cranleigh Medical Practice
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Review titled Kind Doctor
Rated 5 stars out of 5
by Sally - Posted on 22 March 2024
When I attended the medical practice two weeks ago with an alarming condition the Doctor was so kind and calm even though obviously concerned for my well-being. Today I returned for follow up tests and it was good for continuity, to see the same doctor. He was again very kind and attentive, throughly checking how I had been treated at the Royal Surrey and in his follow up tests regarding the condition as well as my general health. This Doctor is a credit to his profession and Cranleigh Medical Practice.
Visited March 2024
Review titled Cranleigh Medical Practice
Replied on 23 July 2024
Dear Sally, Thank you for your lovely review! We are delighted to hear about your positive experience with your doctor. It’s reassuring to know that you felt well cared for and supported both during your initial visit and follow-up consultations. Continuity of care is incredibly important, and we’re pleased that seeing the same doctor provided you with reassurance and thorough attention. Your kind words are greatly appreciated and will be shared with the doctor and the rest of our team. Thank you for taking the time to share your experience. We are grateful to have the opportunity to provide you with the care you need. Best regards, Cranleigh Medical Practice
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Review titled Fast, efficient, thoughtful
Rated 5 stars out of 5
by Rupert Bellak - Posted on 23 March 2024
My doctor - I want to name him but am not allowed - saw me within a couple of hours, expedited three investigations and my consultant’s appointment in days. And then phoned me two days’ later to check on me! Amazing service. Thank you.
Visited March 2024
Review titled Cranleigh Medical Practice
Replied on 23 July 2024
Dear Mr Bellak, Thank you for your fantastic review! We are thrilled to hear about your positive experience and the prompt, thoughtful care you received. It’s wonderful to know that your doctor acted swiftly to arrange investigations and your consultant’s appointment, and that you appreciated the follow-up call to check on your progress. We strive to provide efficient and compassionate care, and your feedback reinforces our commitment. Your kind words will be shared with the team, and we are grateful for the opportunity to support you. If you need anything further, please don’t hesitate to reach out. Thank you once again! Best regards, Cranleigh Medical Practice
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Review titled So helpful
Rated 5 stars out of 5
by TRACY BENNETT - Posted on 25 February 2024
My experience is that of a daughter who has power of attorney for my 87 year old Father. We moved Dad to Cranleigh from the South West in January 2024. The online process of registering Dad with the practice was very easy and I received a call from the doctor to confirm my Dad was registered. I have had cause to contact the practice on my Dads behalf fairly frequently since then and all the staff have been friendly and very helpful. I have recieved very quick responses to any questions/concerns. The ability to communicate via an online form is also excellent as you do not have to spend ages waiting on a phone call. A doctor called me on Friday to arrange a one off medication for my Dad ,and he went so far as to contact the local pharmacy to expedite it and investigate a possible delivery! When my Dad moved to Cranleigh he had been waiting over 4 months with the previous local health health trust for a memory clinic assessment appointment . I mentioned this to the doctor when Dad had his first introductory appointment. She said she would endeavour to hurry the appointment along. A week later,my Dad was visited at home and had the assessment by a Community Mental Health nurse! The practice also visits twice weekly to the retirement village my Dad lives in. As Dad has been advised he can drive no longer, this is a fantastic service. Thankyou for making my life as a daughter acting on behalf of her Father, so much easier!
Visited February 2024
Review titled Cranleigh Medical Practice
Replied on 23 July 2024
Dear Tracy, Thank you for your heartfelt review and the 5-star rating! We are delighted to hear that you and your father have had such a positive experience since joining Cranleigh Medical Practice. It’s wonderful to know that the online registration process was straightforward and that our team has been consistently friendly and helpful. We’re especially pleased to hear that the ability to communicate via online forms and our quick response times have made a difference for you. We’re glad that we could expedite your father's medication and assist with the memory clinic assessment so promptly. Providing care and support in the retirement village is something we’re proud to offer, and it’s great to hear it’s been beneficial for your dad. Your feedback is incredibly encouraging and will be shared with the entire team. We appreciate you taking the time to share your experience and are grateful to have the opportunity to support you and your father. Best regards, Cranleigh Medical Practice
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Review titled Amazing Practice
Rated 5 stars out of 5
by Mrs L Threlfall - Posted on 26 December 2023
My elderly in-laws have been registered with the practice for over 3 years since they moved to the area. From day one the practice has been helpful and both pro-active and reactive then need be. From reception, nurses and doctors they have been fantastic and consistent. They listen and are respectful and helpful when speaking with me on behalf of my in-laws (with their consent) ensuring we are all on the same level of understanding. My mother in law would probably not be here today if it was not for this surgery with diagnosis missed by another surgery. The care and follow ups are first class. Thank you for all you do Cranleigh Medical Practice.
Visited December 2023
Review titled Cranleigh Medical Practice
Replied on 29 December 2023
Dear Mrs Threfall, Thank you for sharing your experience with Cranleigh Medical Practice. We are deeply grateful for your kind words and the trust you've placed in our team to care for your in-laws. It's heartwarming to hear that our practice has been able to provide consistent, proactive, and reactive care tailored to their needs. We take immense pride in fostering an environment where each member of our team, from reception to nurses and doctors, upholds the values of respect, understanding, and attentive listening. Knowing that we've been able to align our communication to ensure a shared level of understanding among everyone involved in their care means a lot to us. Please extend our warmest regards to your in-laws. It's our privilege to be a part of their healthcare journey, and we're dedicated to continuing to provide the highest level of care possible. Thank you once again for taking the time to share your feedback - we will pass it on to the wider team. It means a great deal to us. Warm regards, Cranleigh Medical Practice Team
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Review titled Incredibly grateful to have such amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2023
I recently registered at the Cranleigh Medical Practice for concerning symptoms after incredibly poor care at a surgery in a local village just over the W Sussex border. I cannot fault the surgery in any way - communication is efficient and caring, and the 2 week referral has also been incredibly efficient. I am also impressed with the organisation in the medical centre itself - clear, spacious and friendly. I feel so lucky to have registered here. Thank you to your amazing team!
Visited December 2023
Review titled Cranleigh Medical Practice
Replied on 23 July 2024
Dear Patient, Thank you so much for your wonderful review! We are thrilled to hear about your positive experience since joining Cranleigh Medical Practice. It’s heartening to know that you found our communication efficient and caring, and that your two-week referral process was handled smoothly. We strive to provide a welcoming and well-organised environment for all our patients, and your feedback reassures us that we are on the right track. Your kind words will be shared with our entire team. Best regards, Cranleigh Medical Practice