Cranbrook Medical Practice
Younghayes Centre, Younghayes Road, Cranbrook, Exeter, Devon, EX5 7DRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic care
Rated 5 stars out of 5
by Shirley coe - Posted on 08 October 2024
This team is so caring and encouraging I have been a diabetic for about 15 years and was on the verge of being put on insulin. With the help and encouragement from the diabetic nurse my bloods are now at pre diabetes I could not have done this without the advice and help. They have made me feel wonderful again
Visited October 2024
Cranbrook Medical Practice has not yet replied.
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Review titled Had a positive experience for first
Rated 5 stars out of 5
by Emily - Posted on 26 April 2024
I had a good experience recently visiting the practice for the first time. I did have to wait a few weeks for my appointment, but that was absolutely fine with me as my matter was not urgent, so was expected. When I had initially telephoned to book my appointment, I was able to speak to someone promptly. Upon visiting, the receptionist was friendly and was able to set me up patient access easily. In addition, I was able to see my assigned GP who was friendly, and all other staff I saw were friendly and welcoming. I had a really positive experience.
Visited April 2024
Cranbrook Medical Practice has not yet replied.
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Review titled Quitting smoking
Rated 5 stars out of 5
by Anonymous - Posted on 15 September 2023
It's not easy to give up smoking after so many years of dependence, though the help and support the surgery offered has been a huge help and, as of today, I am now 4 month free of the habit. Thank you Cranbrook Medical Team
Visited September 2023
Review titled Cranbrook Medical Practice
Replied on 26 October 2023
Thank you for your comments. I am really pleased that we were not only able to support you but that you have achieved four months of not smoking. Congratulations and keep going! Regards, Ian Shepherd Managing Partner
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Review titled Great Practice
Rated 4 stars out of 5
by Anonymous - Posted on 23 February 2023
Have nothing but praise for the staff working at this surgery. They go above and beyond for their patients.
Visited January 2023
Review titled Cranbrook Medical Practice
Replied on 04 April 2023
Dear Patient, Thank you very much for your positive response - it means a great deal to us especially as, in common with pretty much every surgery in England, we struggle to find sufficient clinical staff to meet patient expectation. I will pass this feedback to our staff who will be very appreciative of your kind words. Thank you again. Ian Shepherd Practice Business Manager
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Review titled Never have any appointments
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
I literally spam called this surgery for 30 minutes at the start of the day. About 30 minutes after the start, the line was finally not busy. They told me that everything was booked already.
Visited November 2022
Review titled Cranbrook Medical Practice
Replied on 02 December 2022
Dear Patient, I am sorry to hear that you weren't able to book an appointment at the time you wanted. If it is a non-urgent or admin/prescription related query could I ask that you try our online facility (https://florey.accurx.com/p/Y04662). If you are still having issues then please contact our Deputy Practice Manager who should be able to assist further. Regards, Cranbrook Medical Practice