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Court Street Medical Practice

Court Street, Madeley, Telford, Shropshire, TF7 5EE

Contact details and opening times

Patient ratings and reviews

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Help others by sharing your thoughts and experiences about Court Street Medical Practice.


Reviews

Displaying 1 to 3 of 3

  1. Review titled Excellent service

    Rated 5 stars out of 5

    by Dawn Whitehead - Posted on 03 September 2024

    Recently saw my GP to ask for assistance with a referral that had been made by my Rheumatologist last December, I had chased it up myself but just got told I was on a waiting list, my GP said she would chase it up for me and within 3 weeks I had a phone call offering me an appointment, I'm sure without her input I'd still be waiting, really can't fault this practice

    Visited August 2024

    Report as unsuitable

    Review titled Court Street Medical Practice

    Replied on 04 September 2024

    Thank you very much for leaving a positive review, it is very much appreciated. I am glad that you have had your appointment. Kind Regards Practice Manager.

    Report as unsuitable


  2. Review titled Upsetting experience

    Rated 2 stars out of 5

    by Anonymous - Posted on 22 February 2024

    I needed to see my GP due to ongoing pain and onset of depression due to some very difficult circumstances. Due to my mental state at the moment, I had run late for the appointment but had rushed to get there, tried to call the surgery to let them know. Eventually joined the queue 10mins late. While I understand I had missed my appointment which I was very apologetic for, the receptionist was extremely rude and abrupt. She made me feel like a naughty child. I left in tears as it really felt like the last straw that day. While I fully understand the frustration of missed appointments, staff need to be aware that sometimes there are genuine reasons and people are arriving at the surgery in a fragile state. Being made to feel like a burden on this person's work day has left me in a state of distress.

    Visited February 2024

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    Review titled Court Street Medical Practice

    Replied on 23 February 2024

    I am sorry that you feel let down and have had a negative experience. Unfortunately, as this post is anonymous, I can not investigate, but if you would like to email me personally maria.humphries@nhs.net and I will see that this is looked into. Thank you

    Report as unsuitable


  3. Review titled Fantastic surgery

    Rated 5 stars out of 5

    by Anonymous - Posted on 19 January 2024

    Have recently registered here and have to say how impressed I am with the level of care I have received. Easy to make an appointment, polite helpful reception staff. The Dr has been amazing really thorough and understanding of my problems and not making me feel silly. Am confident I’m being given the best care and I’m so grateful

    Visited January 2024

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    Review titled Court Street Medical Practice

    Replied on 29 January 2024

    Thank you for taking your time to leave a positive review, we are very grateful. I am delighted that you are satisfied with the service that you have received. kind regards

    Report as unsuitable