Cottingley GP Surgery
115 Cottingley Approach, Leeds, West Yorkshire, LS11 0HJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude and unhelpful receptionists
Rated 1 star out of 5
by Patient - Posted on 16 May 2024
I’ve recently moved to the area and never experienced such unhelpful receptionists. They cut you off mid sentence, speak to you in a condescending manner and do nothing to help resolve issues. Very unhelpful- I left the conversation feeling really deflated after attempting to arrange a phone call consultation for a simple prescription
Visited May 2024
Review titled Cottingley GP Surgery
Replied on 21 May 2024
Dear patient, Many thanks for taking the time to provide us with this feedback. I am sorry to hear about your recent experience with us. We always endeavour to provide a positive and effective standard of care. If we have fallen short of this mark then I must apologise on behalf of the surgery. All our receptionists receive full competency training and if this is not being followed I will ensure all staff are remanded of their training. Should you wish to contact me directly, please feel free to do so via the practice email address cottingley.surgery@nhs.net - please ensure you address the email to Adam Bolton, Practice Manager, following correspondence on NHS reviews. Many thanks and apologies again, Adam Bolton Practice Manager
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Review titled Terrible
Rated 1 star out of 5
by PETER LEE FULTHORPE - Posted on 07 November 2023
Myself, my wife and my son have tried numerous times to get appointments and it is impossible. Had something wrong with my arm was advised to go to A and E. It was neither an accident or an emergency. Still not been treated. We have been patients for 40 years but only had problems in last three.
Visited April 2023
Review titled Cottingley GP Surgery
Replied on 01 February 2024
Dear Mr Fulthorpe, Firstly I would like to apologise for the slow response to your feedback. Unfortunately full access to our profile had not been obtained and therefore we had been unable to issue a response. Moreover, I would like to thank you for your overall feedback. All comments, whether positive or negative are taken on board by the practice team as we always endeavour to provide a positive and effective service. I will be in touch with yourself directly in order to provide a full explanation and ensure that your comments are used to help positively influence our services. Kind regards, Adam Bolton Practice Manager
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Review titled Worst Practice Ever
Rated 1 star out of 5
by Dionne Harber - Posted on 27 April 2023
First of all we were spoken to by a rather rude receptionist. We were late to our appointment which I admitted, explained our reason and apologised. To which she then lied to us about how late we were and that midwife couldn’t see us when she didn’t even check. The midwife is lovely so I’m not directing anything to her but I’m upset with the receptionist and a doctor. The doctor I saw for my baby’s checkup I spoke to about having some serious issues and she said she would call me and book an appointment but she never did. Leaving me suffering for longer from issues I had with my birth(mental and physical). I was very upset at the time, I was struggling so much. She also referred me to somewhere where they said they had a waiting list and could not give me an appointment which is quite useless and made me run around about it. I’ve now decided to go to a new GP so I can actually be given help.
Visited April 2023
Review titled Cottingley GP Surgery
Replied on 01 June 2023
Dear patient, I am sorry to learn that your recent experience accessing both widwifery and GP services at our Practice. To help us investigate this matter, I would very grateful if you could send us details of your complaint so we can look into this further. Specifically, the dates and times you visited the Practice. You can do this by visiting bramleyonline.co.uk and navigating to the complaints page. Thank you for taking the time to raise a concern and we look forward to hearing from you. Best wishes Managing Partner
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Review titled horrendous experience
Rated 1 star out of 5
by Anonymous - Posted on 11 November 2022
Got referred for a ultrasound from my doctors and was the worst experience in my whole life , said I was lying about if I had aten and been sarcastic as I was still drinking water when I turned up , as they couldn’t see anything on the scan they said would you rather come back or do a internal which as I was already there I went with the second option , the 2 woman didn’t seem happy and told me to go to the toilet to empty my bladder , on the way back in they was talking about me which was very rude and not professional! Told me to take my trousers off and didn’t cover me with anything so bascially getting changed infront of two woman I didn’t know and treated me like I was a prisoner. Did the scan and said there was nothing up with me as I had a reason to get the scan as was in pain and told me to get changed and leave still not giving me any privacy to sort myself out , when I said to have the internal scan she said are u okay I said yes but it’s not pleasant trying to make a convocation so I didn’t feel so uncomfortable then the woman said well u don’t have to have it , when I left I was crying to my mother with how bad the experience was , I will never be having it done again .
Visited November 2022
Review titled Cottingley GP Surgery
Replied on 21 November 2022
Dear Patient, Thank you for providing feedback from your recent ultrasound appointment, I am very sorry that you had a bad experience. The Ultrasound Department use a room at Cottingley Surgery; however, they are an external service to us. I have passed your feedback on to them, and they would be more than happy to look into your concerns if you would like to speak to them in more detail. Their email address is: eloise@nmultrasound.co.uk Once again, I am sorry you have received a poor experience during your ultrasound appointment. Bramley Village