Cosham Park House Surgery
Cosham Park Avenue, Cosham Park House Surgery, Cosham Park Avenue Cosham, Portsmouth, Hampshire, PO6 3BGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Your recent appointment
Rated 5 stars out of 5
by Michael B - Posted on 17 May 2023
The new telephone system is so much better. Telephoned at 08:00 and call was answered and completed with 45 secs. Call was returned at 08:23 and then a practitioner called at 08:25. Appointment at CPH for 09:30. The GP was polite, extremely thorough and discussed his opinion based on clinical examination and tests. I commented to him that I found him pleasant and extremely helpful. I was also able to have my shingles vaccination by another GP following this appointment.
Visited May 2023
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 08 June 2023
Thank you for leaving such positive feedback on our telephone system. We are pleased that we could offer a service to your expectations.
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Review titled Your recent appointment
Rated 4 stars out of 5
by Anonymous - Posted on 16 May 2023
I was at the Hub Somerstown so didnt recognise the heading of Cosham Park Surgery. Went for a blood test. Very friendly, efficient staff.
Visited May 2023
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 26 July 2023
Thank you for taking the time to leave feedback. I am sorry that the location for feedback was not correct.
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Review titled Your recent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 12 May 2023
Can’t speak highly enough of the doctor,she made me feel at ease throughout and put my mind at rest concerning my mental and physical health…..thank you doc!!
Visited May 2023
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 08 June 2023
Thank you for taking the time to provide such positive feedback. We will ensure this is shared with the relevant staff.
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Review titled Physiotherapy
Rated 5 stars out of 5
by Beverley A - Posted on 23 May 2023
I had an appointment with the physiotherapist and he was very good.he told me exactly what the problem was and recommended a few things to improve it.
Visited May 2023
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 08 June 2023
Thank you for taking the time to provide such positive feedback. We will share this with the relevant team.
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Review titled Very poor management
Rated 2 stars out of 5
by Anonymous - Posted on 05 April 2023
Again today after my appointment told to go to reception and book 2 appointments and ask about a form to be verified,told I would have to pat £25 to have the form looked at ,and could not book appointments and to go home and call in,I returned home and eventually got through I booked a memory test but they could not find out who to book a lung function test with so nothing was done, all I do is followed your instructions and it gets messed up, would love to sit down with a Dr who knows my case and get clarification on my medical conditions, this surgery used to be great but now I'm sorry to say the manage ment is a shambles ,if your lucky to see a Dr or nurse they are great but when told to rebbok an appointment in 2 weeks reception turn you away, what is going on,,,
Visited April 2023
Review titled Cosham Park House Surgery
Replied on 27 April 2023
Thank you for feedback. During your consultation if a follow-up appointment is required they will advise you to make those appointments, some are bookable at reception but most of the time you will need to telephone to arrange. If the care coordinator cannot locate who to appoint you with, usually they will take your details, find out and come back to you, so I am sorry if this was offered. Any non NHS work is not a priority and has a charge attached for completion, you can find a list of these charges on our website. It is well publicised that the all areas of health care is under immense pressure and we are not immune to this. We offer appointments a week in advance, therefore if the clinician advises an appointment is needed in two weeks, you will be signposted to call a week prior.
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Review titled Your recent appointment
Rated 5 stars out of 5
by Susan W - Posted on 02 March 2023
I was seen on time the nurse was pleasant and I was only there a short time it was done and I was on my way
Visited March 2023
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 03 March 2023
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Provided by Working Feedback
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Review titled Your recent appointment
Rated 5 stars out of 5
by Donald H - Posted on 06 March 2023
I could not fault this practise for care and friendliness always feel i have been treated well and i am lucky to be a patient in this practise from the receptionist on to doctors and nurses health carers you are treated wonderfully
Visited March 2023
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 15 March 2023
Thank you so very much, for taking the time to provide such lovely comments. We will share these with our team.
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Review titled Your recent appointment
Rated 2 stars out of 5
by Susan W - Posted on 27 February 2023
I was a bit disappointed as my appointment for a blood test was ten to two.I was told when I got there it was a fasting one and I hadn't beeno told.I was a bit annoyed as fasting ones should be given in the morning I thought .Apart from that the staff are very kind and helpful and booked me another appoin tment straight away.
Visited February 2023
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 15 March 2023
Thank you for your feedback and we are sorry to hear that you were not informed your blood test was a fasting one upon booking. We do tend to offer fasting appointments in the morning. However we are, of course, guided by the patient and their work / lifestyle patterns as to when it would be convenient for them. We are pleased to hear that you were rebooked easily and will pass this feedback on to the team, to ensure patients are clearly informed if a blood test requires fasting.
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Review titled Your recent appointment
Rated 5 stars out of 5
by Anonymous - Posted on 21 February 2023
The appointment was on time and I was treated with courtesy and informed as to what was going on. However the appointment making process this time and on previous occasions is a complete pain with both my wife and I wasting time and effort trying to get appointments only to find that minutes after appointments have been released they are all booked. As for Econsult which is supposed to be active from 1830 to 2400 hrs it closes down after about 5 to 10 minutes.
Visited February 2023
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 15 March 2023
Thank you for your feedback. We are sorry that you feel the appointment process is time consuming. Appointments do book very quickly, therefore it is important you contact at the relevant advertised times. To clarify eConsults do open at 6.30pm, however once they reach capacity they do close, to ensure that we can complete them within a safe timescale.
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Review titled Recent appointment
Rated 4 stars out of 5
by Anonymous - Posted on 27 February 2023
Most recently have seen 2 nurse practitioners, very easy to talk to, diagnosis and prescription given both times for the same stubborn infection.
Visited February 2023
Provided by Working Feedback
Review titled Cosham Park House Surgery
Replied on 28 February 2023
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Provided by Working Feedback