Commercial Way Surgery (Nexus Health Group)
109 Commercial Way, London, Greater London, SE15 6DBContact details and opening times
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Reviews
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Review titled Needs improvement
Rated 2 stars out of 5
by Katerina - Posted on 22 July 2024
Confidential medical report for NHS records being lost despite confirmation from another medical organisation that it was both, posted and emailed to the named GP surgery. The report is still not in the named surgery but the patient already got a copy of the report from the medical organisation to the home address, the GP surgery not. Question is why?
Visited July 2024
Review titled Commercial Way Surgery (Nexus Health Group)
Replied on 22 July 2024
Hi Katerina We're sorry to hear that you have not had the experience you were expecting. If you would like to discuss your concerns with the practice team, please get in touch at www.nexushealthgroup.nhs.uk/contact. Thank you
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Review titled could not get in touch
Rated 2 stars out of 5
by john peden - Posted on 04 August 2023
i had a phone call from decima street i explained what was wrong and the doc told me that she would get some one to come and look at me then i get a phone call from the commercial way surgery 2 days later asking if i could come in i told them that i could get there in a wheelchair but could not get into surgery as there was no way for the wheelchair to get in then i was asked if i would give permission to get my niece to take photos i agreed to this but my niece was at the air port so i got my sister in law to take photos when she came in from work this was done so i tried to find a e-mail address to send them but no joy all you get is there website address and they make it so hard to ring them when i rang the first time i was 42 in the line i got down to 11 then the phone went dead so i went to patient access and booked the first appointment i could find thats how i got to decima street so of to day i still have the photos but no one to show them to bring back the old phone system were you could get through to your surgery ??????? john p
Visited July 2023
Review titled Commercial Way Surgery (Nexus Health Group)
Replied on 12 September 2023
Hi John. We're sorry that you did not get the service you were expecting. If you would like to discuss your concerns with the practice team, please get in touch via https://nexushealthgroup.nhs.uk/nexus-complaint-form Many thanks Nexus Health Group