Colyers Lane Medical Centre
90 Colyers Lane, Erith, Kent, DA8 3NZContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Colyers Lane Medical Centre.
Reviews
-
Review titled A nightmare
Rated 1 star out of 5
by Anonymous - Posted on 20 October 2023
I’ve been with Colyers lane medical centre for years. Since having the new system in where you have to do it online it’s so hard. I get for elderly they can call but it’s not just the elderly that struggle on what to do. I struggle to get an appointment for my son who is under 1, it causes me stress trying to find how to do it. I finally get an appointment after calling them and they sent me the link but they gave me an appointment I’m unable to do. Just sat on the phone for 18 minutes I heard to lady say “is it this Friday” and then put the phone down. I was then on hold for another 14 minutes, she pressed a few buttons and she ended it again. I have not had a call back either. This is ridiculous, I am sick on being on hold especially when I go to the doctors and they are sat next to the phone. This is unacceptable and I am fuming. I don’t have time to sit on the phone for a long time for them to end it. Definitely thinking about leaving them as this isn’t a good one to be with anymore. I also had an appointment for my son and the doctors said to me “is this you first” I took that as he thought I was being over the top and just said it’s a cold. He wouldn’t refer us to anyone, we’ve been in and out of hospital for 6 months for the same reason. However, it’s not just a cold, this has been taking further by professionals and have finally got the answer.
Visited October 2023
Colyers Lane Medical Centre has not yet replied.
-
Review titled Rubbish service
Rated 1 star out of 5
by Natalie - Posted on 07 December 2022
When waiting for my appointment a lady who had a time after me went in then a man with an appointment after mine went in: receptionist just said he knows you’re here. Which makes the whole experience worse. I left as I was fed up with waiting and watching other people go in. Appalling service not one receptionist approach the doctor to say you missed someone.
Visited December 2022
Colyers Lane Medical Centre has not yet replied.