Colne Road Surgery
34-36 Colne Road, Burnley, Lancashire, BB10 1LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled New nurse, lovely
Rated 4 stars out of 5
by Kirsty Harper - Posted on 31 July 2024
The new nurse is a lovely, friendly lady who can keep you calm and reassured. Explains exactly what she is doing and when results should be back. I had no problem with this appointment
Visited July 2024
Review titled Colne Road Surgery
Replied on 31 July 2024
Hi Kirsty, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to Carol! Helen Slater Practice Manager
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Review titled Getting worse
Rated 2 stars out of 5
by Kirsty Harper - Posted on 29 July 2024
Had my appointment cancelled twice, second time I wasn't notified. Struggled getting to surgery and receptionist couldn't help. Did speak to a lovely woman later in the day who managed to book me in for a third time. Wish me luck
Visited July 2024
Review titled Colne Road Surgery
Replied on 31 July 2024
Dear Kirsty, We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. It was great to speak to you today and thank you for confirming that your issue has now been resolved. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to our attention and may we assure you of our continued service to you at all times. Many thanks Helen Slater Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Jasmin Khan - Posted on 29 July 2024
I recently had minor operation at the surgery. Can not fault it. Super treatment. Received appointment sooner than I thought.
Visited July 2024
Review titled Colne Road Surgery
Replied on 31 July 2024
Hi Jasmin, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Helen Slater Practice Manager
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Review titled Bad reception
Rated 2 stars out of 5
by Zak - Posted on 01 August 2024
The reception at this surgery tried their best to make you Run away Either over the phone or walk in. Completely unhelpful ,terrible, rude and lie aswell. I needed to book appointment for empty stomach blood samples and she tried to book me in for 1.45pm without even asking me. When I requested I need an early morning appointment for fasting test samples she replied there is no more available until next 7 days. I replied I can wait for 7 days but can't have the 1.45 one ,she booked me in with 3 days later appointment. The GP at this surgery is helpful, polite,understand the problem of patients but the receptionist are Rude and terrible
Visited July 2024
Review titled Colne Road Surgery
Replied on 13 August 2024
Dear Zak, We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. Please contact the Reception Supervisor Amanda on 01282 501686 should you wish to discuss this further. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to our attention and may we assure you of our continued service to you at all times. Many thanks Helen Slater The Practice Manager Colne Road Surgery
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Review titled Calm doctor
Rated 4 stars out of 5
by Anabiya - Posted on 30 July 2024
Doctor was really kind and nice . He was Patient with me .he was neat. He made me feel comfortable .
Visited July 2024
Review titled Colne Road Surgery
Replied on 31 July 2024
Hi Anabiya, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the Doctor! Helen Slater Practice Manager
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Review titled Good customer service
Rated 4 stars out of 5
by Anonymous - Posted on 09 August 2024
Receptionist was pleasant and attentive to need and concern. Got right to the point and provided the relevant service that was requested.
Visited July 2024
Review titled Colne Road Surgery
Replied on 13 August 2024
Hi, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff!
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2024
On attending in person I found myself waiting behind numerous people complaining the surgery. The receptionist was repeating that these were not her decisions and no appointments were available.
Visited June 2024
Review titled Colne Road Surgery
Replied on 24 June 2024
Dear Patient I am so sorry that you have experienced this with Colne Road Surgery. I would very much like to investigate this further. Unfortunately due to the feedback being anonymised I am unable to investigate further at this time. If you would be kind enough to contact the practice on 01282 501686 and ask to speak to the Reception Supervisor, Mandy. Thank you Helen Slater Practice Manager
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Review titled Difficult
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2024
The only response I can get is, after a long wait, the telephone receptionist telling me I do need an appointment or a prescription.
Visited June 2024
Review titled Colne Road Surgery
Replied on 17 June 2024
Dear Patient I am so sorry that you have experienced this with Colne Road Surgery. I would very much like to investigate this further. Unfortunately due to the feedback being anonymised I am unable to investigate further at this time. If you would be kind enough to contact the practice on 01282 501686 and ask to speak to the Reception Supervisor, Mandy. Thank you Helen Slater Practice Manager
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Review titled Not Great
Rated 2 stars out of 5
by NIGHAT SHAN - Posted on 06 June 2024
My adult son is not well but cannot quite put his finger on what’s wrong. He put in an online consultation form twice a few weeks ago and it said that the surgery will get back to us within 3 working days. They haven’t. It’s almost impossible to get an appointment when you ring because they’re all gone by the time you get through. And when asking for an appointment for the next couple of weeks they tell you the timetable is not up and it can’t be given. He works so cannot ring and get a random time for an appointment. My husband went in for an appointment and was told to take a seat. 40 minutes later he went back to the receptionist to ask what the delay was and she didn’t even know he was there and hadn’t booked him in. Even though he told her his name and was told to take a seat. It’s getting ridiculous. I went to see a doctor and told her I have a couple of problems and was told very abruptly that it was ‘one problem one appointment’. I needed to ask why my medication had been reduced but couldn’t as it was an “additional” problem and it was ‘one problem one appointment’
Visited May 2024
Review titled Colne Road Surgery
Replied on 07 June 2024
Dear Nighat Many thanks for your feedback. We are sorry that your recent experience has not been a positive one. Please can you contact the surgery on 01282 501686 and ask to speak with the Assistant Practice Manager providing your full details so we can investigate this matter for you. Kind regards Helen, Practice Manager
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Review titled Not Happy
by Anonymous - Posted on 28 May 2024
Been trying to get an appointment since Thurs 23/05 been told no appointments (fair enough) and I'd get a call if there were any cancellations which never happened. I called this morning, was 4th in the queue waited over 30 minutes to be asked what the problem was and then that there were no appointments. Advised I haven't been eating, all I want to do is sleep, the sleep I have is not enough (can sleep from 9pm - 6am then have a 2 hour nap and still feel exhausted) and the issue has been ongoing for 5 weeks but had tried different medications, been to see a pharmacist - basically tried everything to avoid calling Dr's to be given an appointment at St Peters for a weeks time. I'm just not happy at all with this practice, loads of issues with my daughter and now me, I just feel like giving up at this point. I can't look after my 1 year old because I'm not right and I can't focus on work it's literally too much and the one place that's meant to help aren't helping.
Visited May 2024
Review titled Colne Road Surgery
Replied on 30 May 2024
Dear Patient I am so sorry that you have experienced this with Colne Road Surgery. I would very much like to investigate this further. Unfortunately due to the feedback being anonymised I am unable to investigate further at this time. If you would be kind enough to contact the practice on 01282 501686 and ask to speak to the Reception Supervisor, Mandy. Thank you Helen Slater Practice Manager