Colne Road Surgery
34-36 Colne Road, Burnley, Lancashire, BB10 1LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good patient care
Rated 5 stars out of 5
by Janet Larkin - Posted on 17 September 2024
Matter dealt with promptly and speedily. Receptionist was friendly and helpful. Have appointment sorted.
Visited September 2024
Review titled Colne Road Surgery
Replied on 17 September 2024
Hi Janet, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled A great experience from start to finish
Rated 5 stars out of 5
by Tracey - Posted on 18 September 2024
The doctor listened to me and got it,some thing I’ve been trying to get for years, on follow up the receptionist was nothing but polite, understanding and couldn’t helped enough
Visited September 2024
Review titled Colne Road Surgery
Replied on 18 September 2024
Hi Tracey, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Good Practice
Rated 4 stars out of 5
by Stephen Bamford - Posted on 18 September 2024
I called back when I received a text saying ring back and got through to the receptionist quite quickly, told her my problem and arranged a telephone consultation for this afternoon. All smooth. Job done.
Visited September 2024
Review titled Colne Road Surgery
Replied on 18 September 2024
Hi Stephen, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Good practice.
Rated 5 stars out of 5
by Alan Edmondson - Posted on 17 September 2024
Very helpful when I rung for a prescription. I was given some good advice and she explained what I should do in the future.
Visited September 2024
Review titled Colne Road Surgery
Replied on 17 September 2024
Hi Alan, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager Colne Road Surgery
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Review titled Allways willing to go above and beyond
Rated 5 stars out of 5
by Kellymarie - Posted on 15 September 2024
Allways helping go above and beyond thank you ☺️ got booked in with my choice of doctor thank you so much
Visited September 2024
Review titled Colne Road Surgery
Replied on 17 September 2024
Hi Kellymarie, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 September 2024
I recently had to visit the GP and every single staff member I came into contact with were nothing short of amazing. The receptionist was so kind and helpful and got me an appointment straight away. The GP herself was extremely thorough, kind, compassionate and efficiently dealt with my problem.
Visited September 2024
Review titled Colne Road Surgery
Replied on 18 September 2024
Hi, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Great practice
Rated 4 stars out of 5
by Anonymous - Posted on 18 September 2024
The lady I spoken to this morning she was wonderful and help me out with everything I needs very polite
Visited September 2024
Review titled Colne Road Surgery
Replied on 18 September 2024
Hi, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Receptionist
Rated 4 stars out of 5
by Gary - Posted on 11 September 2024
The receptionist was a pleasure to deal with for a change, very helpful and informative. As in the past I found it a struggle, due to the amount of different people coming and going within that role
Visited September 2024
Review titled Colne Road Surgery
Replied on 17 September 2024
Hi Gary, Thank you so much for taking the time to leave this review! I will be sure to pass your kind words on to the rest of the practice staff! Kind Regards, Helen Slater Practice Manager
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Review titled Needs Major Working on
Rated 2 stars out of 5
by Nadia Begum - Posted on 11 September 2024
Receptionist seemed very nice but to get an appointment it is a mission. Doctors can be rude wanting to get rid rather than help. They are not with prescriptions. You have to double check as they once prescribed an antibiotic to my mum which she was allergic to without checking her medical record.
Visited September 2024
Review titled Colne Road Surgery
Replied on 17 September 2024
Dear Nadia, We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. If you would like to discuss this further please contact Amanda the Assistant Practice Manager on 01282 501686. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to our attention and may we assure you of our continued service to you at all times. Many thanks Helen Slater Practice Manager Colne Road Surgery
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Review titled Very bad service
Rated 1 star out of 5
by Tanveer sana - Posted on 08 August 2024
My stole test is not good as the receptionist told me and gave me telephone appointment on 8 August the doctor called me three times and was disconnected then I ring them back and complain but the want to give me appointment on 19th what if my test is not good and I will wait two weeks again very bad surgery I am trying to go somewhere else as soon as possible and if anything happen to me I will go to medical negligence
Visited August 2024
Review titled Colne Road Surgery
Replied on 13 August 2024
Dear Tanveer, We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from patients which will ultimately assist us to improve the services we deliver. If you would like to discuss this further please contact Amanda the Reception Supervisor on 01282 501686. The surgery endeavours to provide the best possible standard of care to all our patients and we will continue with regular monitoring and review to enable us to constantly improve the services we offer. May we take this opportunity of thanking you again for bringing your concerns to our attention and may we assure you of our continued service to you at all times. Many thanks Helen Slater, Practice Manager Colne Road Surgery