Cobbs Garden Surgery
Cobbs Garden, Olney, Buckinghamshire, MK46 5QGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Long waits for an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 04 June 2024
Responding to a message to urgently contact the practice regarding needing to discuss test results I learned I had to wait 7 weeks to see a Doctor. Alternative was the 5 weeks to see a nurse. I am still waiting to know what the issue is and can only hope it’s not urgent or serious and my sympathies go to others in this situation as I assume I’m not alone.
Visited May 2024
Review titled Cobbs Garden Surgery
Replied on 04 November 2024
We are sorry to hear you have not been happy with the service at Cobbs Garden Surgery. Over the past 18 months we have been faced with many challenges that has impacted our wait times. We are pleased to announce that we have now recruited a full clinical team and a new triage system that is expected to increase capacity and over come the issues patients have been experienced during this difficult time.
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Review titled Very long telephone wait times
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
Virtually impossible to get an appointment on Mondays. On the while their telephone appointment service is poor.
Visited May 2023
Review titled Cobbs Garden Surgery
Replied on 04 November 2024
We are sorry to hear you have not been happy with the service at Cobbs Garden Surgery. Over the past 18 months we have been faced with many challenges that has impacted our wait times. We are pleased to announce that we have now recruited a full clinical team and a new triage system that is expected to increase capacity and over come the issues patients have been experienced during this difficult time.
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Review titled Lack of patient focus and medical needs.
Rated 1 star out of 5
by Ray Ward - Posted on 19 April 2023
I am waiting for urgent eye surgery and require blood tests in order to proceed. Upon trying to arrange an urgent blood test the surgery has decided that their requirements are more important than my need for urgent surgery and have told me i have to wait for three months before they will arrange the test. This is very unhelpful and only decreases further my quality of life. Not at all what is expected of the NHS
Visited April 2023
Review titled Cobbs Garden Surgery
Replied on 04 November 2024
We are sorry to hear you have not been happy with the service at Cobbs Garden Surgery. Over the past 18 months we have been faced with many challenges that has impacted our wait times. We are pleased to announce that we have now recruited a full clinical team and a new triage system that is expected to increase capacity and over come the issues patients have been experienced during this difficult time.
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 31 March 2023
This used to be such a good GP practice but it has sadly gone downhill. I understand that the population of Olney has grown but to call up and ask for an appointment and told to wait 2 months is totally unacceptable. Apparently it's possible to call on the day and if the receptionists deems your need is urgent then you may get an appointment. When did receptionists become skilled in deciding how urgent your medical problems are? Really disappointed!
Visited March 2023
Review titled Cobbs Garden Surgery
Replied on 04 November 2024
We are sorry to hear you have not been happy with the service at Cobbs Garden Surgery. Over the past 18 months we have been faced with many challenges that has impacted our wait times. We are pleased to announce that we have now recruited a full clinical team and a new triage system that is expected to increase capacity and over come the issues patients have been experienced during this difficult time.