Clover Group Practice
Darnall Primary Care Centre, 290 Main Road, Sheffield, South Yorkshire, S9 4QHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Clover Group Practice.
Reviews
-
Review titled Caring practice
Rated 5 stars out of 5
by John M - Posted on 06 September 2024
The Nurse that dealt with my annual review went above the call of duty and called me later that day (unaranged) to provide relevant information to my earlier appointment. Top Lady!!!
Visited September 2024
Review titled Clover Group Practice
Replied on 12 September 2024
Dear John Thank you for your wonderful feedback! We’re thrilled to hear that the nurse went above and beyond during your annual review and followed up with additional information. We’ll be sure to share your kind words with her. If you need any more assistance or have further questions, feel free to reach out. Best regards, Lucie Moore Operations Manager
-
Review titled Great communication
Rated 4 stars out of 5
by Rashada - Posted on 12 September 2024
Great communication doctor was very good, mum visited today and was very pleased with her appointment and very pleased with the doctor she had
Visited September 2024
Review titled Clover Group Practice
Replied on 13 September 2024
Dear Rashada Thank you for your kind words! We're delighted to hear that your mum had a great experience and was happy with both her appointment and the doctor. Providing excellent care and communication is always our priority! Lucie Moore Operations Manager
-
Review titled Great practice
Rated 1 star out of 5
by Janet Jow - Posted on 11 September 2024
First class service from reception and the doctor leading to resolve the problem, advised me to an attend the eye clinic at the hospital very happy with the outcome thanks to everyone concerned.
Visited September 2024
Review titled Clover Group Practice
Replied on 12 September 2024
Dear Janet Thank you so much for your kind words! We're delighted to hear that you had a positive experience with both our reception team and the doctor. We're glad the referral to the eye clinic was helpful, and we're happy that the outcome has been satisfactory for you. If you need further assistance, please don't hesitate to get in touch. Best regards, Lucie Moore Operations Manager
-
Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 04 September 2024
I was on time with my appointment the doctor I saw was very professional. No why I come before I got there give me a lot of information and asked me questions how I was going on and referred to a follow-up appointment later waiting for me to go and see the physio, and to get back in touch with her for further instructions
Visited September 2024
Review titled Clover Group Practice
Replied on 12 September 2024
Dear Anonymous, Thank you for your feedback! We're glad to hear that your doctor was professional and provided you with valuable information during your appointment. It's great to know that your follow-up plan is clear and that you'll be seeing a physiotherapist soon. If you need any further assistance or have questions along the way, please don’t hesitate to reach out. We’re here to help with any next steps in your care. Best regards, Lucie Moore Operations Manager
-
Review titled Good support
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2024
Had a medication discussion about diabetes. And I was fully informed of the new medication. How to take it and what to watch out for. And I was part of the whole process
Visited September 2024
Review titled Clover Group Practice
Replied on 13 September 2024
Dear Anonymous Thank you for your feedback! We're glad to hear that you felt fully informed during your medication discussion and that you were included in the process. Our goal is to ensure patients feel supported and confident in managing their health. If you have any further questions, don't hesitate to reach out! Lucie Moore Operations Manager
-
Review titled Great Practice!!
Rated 5 stars out of 5
by Max - Posted on 14 September 2024
The staff are courteous and very helpful. They used all means of communication to inform me about the appointment. It was the first time I was using Anima so it needed to be physically verified. I rang the Practice and the staff were able to check and confirm my details. I was told I would be contacted to confirm whether I'd be seen in person or will be assessed on the phone. When i went in for the appoint, I didnt have to wait long when the doctor called me. He asked me many questions about how i was feeling and also referred to the historical records he had. After examining me, he explained to me the treatment options I had and the side effects of the medication. The doctor was very emphatic and his communication was excellent!
Visited September 2024
Review titled Clover Group Practice
Replied on 16 September 2024
Hi Max Thank you for sharing your positive experience! It's wonderful to hear that the staff was courteous and thorough in their communication, especially with your first-time use of Anima. It sounds like the doctor took great care to explain everything clearly and ensure you understood your treatment options. Glad to hear you were well taken care of! Lucie Moore Operations Manager
-
Review titled No call back
Rated 1 star out of 5
by Anonymous - Posted on 31 August 2024
I received a text message that a call was arranged for 30.08.24. 9-1pm to discuss my recent blood results. Waited for the call all morning. I needed to collect my prescription from the chemist next door to the surgery at 1pm. Whilst there I also attended GP reception to enquire about the call back. Reception confirmed GP called at 1.08pm but shall try again in 15mins. I mentioned the phone did not ring Whilst i was in the chemist. Reception agreed the signal is extremely poor maybe that's why phone did not ring. However I continued to wait until 6pm. But no call received. What a waste of my time. Whoever this clinician was was obviously inept incompetent and a complete waster. I do not want this person to deal with my clinical problems or notes. I would like to know who this person is so I can avoid him / her in the future. Complete waste of time and rubbish service.
Visited August 2024
Review titled Clover Group Practice
Replied on 12 September 2024
Dear Anonymous, Thank you for taking the time to provide feedback on our service. Unfortunately, as your comment was left anonymously, I am unable to reach out to discuss the matter further. On the date in question, 30th August 2024, we had approximately 200 patients scheduled across various clinics, many of whom had telephone consultations. If you wish to contact the practice with your name and phone number, I would be happy to investigate the issue for you. I can also conduct an audit of our telephone systems to identify what went wrong and explore any necessary improvements for the future. Best regards, Lucie Moore Operations Manager
-
Review titled Very helpful staff
Rated 5 stars out of 5
by Flowers - Posted on 27 August 2024
I was struggling with pcos symptoms and work issues like hours and unreasonable adjustments and the receptionists and Dr's have looked into it and also talked about my body going through trauma symptoms related to gbh which have gone on for a long time and the Dr was fantastic in recognising this on going issue
Visited August 2024
Review titled Clover Group Practice
Replied on 12 September 2024
Thank you for sharing your experience. We understand how challenging it can be to manage symptoms of PCOS along with work-related issues, and we're glad to hear that both our reception team and doctors have been able to support you. It's especially important that your ongoing trauma symptoms have been recognised, and we're pleased that your doctor has been so attentive in addressing these concerns. If there’s anything else we can do to support your care, please don’t hesitate to reach out. Best regards Lucie Moore Operations Manager
-
Review titled Helpfull receptionists
Rated 5 stars out of 5
by George Bray - Posted on 16 August 2024
Only had a blood test booked but turned out a mistake had been made with appointment. Receptionist sorted it out without any fuss and very polite. I moved to Sheffield a year ago and registered here and have to say very impressed with the attitude of all receptionists, always ready to help.
Visited August 2024
Review titled Clover Group Practice
Replied on 19 August 2024
Thank you for sharing your positive experience! It's great to hear that our receptionists were able to resolve the issue quickly and with such professionalism. We're delighted that you're happy with the service since moving to Sheffield and registering with us. We'll continue to do our best to assist you in the future! Lucie Moore Operations Manager
-
Review titled Good Practice
Rated 4 stars out of 5
by Julie - Posted on 23 July 2024
Doctor was very thorough and friendly who has referred me for further tests while others hadn’t mentioned a CT scan before to get a clearer picture of the problem
Visited July 2024
Review titled Clover Group Practice
Replied on 24 July 2024
It's wonderful to hear that you had such a positive experience with your doctor! I'm very pleased to hear they are taking a comprehensive approach by referring you for a CT scan to get a clearer understanding of your condition. This can provide valuable insights that might not have been noticed otherwise. It's reassuring to know your doctor is exploring all possibilities to ensure the best care for you. Lucie Moore Operations Manager