Clifton Lane Medical Centre
Clifton Lane, West Bromwich, West Midlands, B71 3ASContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor Practice
Rated 1 star out of 5
by Anonymous - Posted on 06 August 2024
I was asked to book an appointmet by the Surgery (Clifton Lane West Bromwich)to have blood pressure checked. I called the Surgery waited on hold for 10 minutes only to be cut off. This is very poor practice as it was the Surgery that asked me to book the appointment in the first intance.
Visited August 2024
Review titled Clifton Lane Medical Centre
Replied on 20 August 2024
Dear Patient Could you kindly provide your details and telephone number to the Surgery so this can be looked into with our phone provider and followed up. Many Thanks
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Review titled Unhappy
Rated 1 star out of 5
by Anonymous - Posted on 12 August 2024
I had blood test had text message to make an appointment, was over phone 3 weeks later, had another text message to book an blood pressure check, sent wrong telephone number, then phoned surgery kept on hold for 30 mins to be cut off. You’re lucky if you see Doctor always a locum . Being going downhill since previous GPs retired, people complained about them but you always got to see a GP.
Visited August 2024
Clifton Lane Medical Centre has not yet replied.
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Review titled Shocking service
Rated 1 star out of 5
by Anonymous - Posted on 20 August 2024
So I’ve tried calling 3 times this afternoon to get through to my surgery, I was first on hold for 6 minutes…cut off. Tried calling back and was on hold for another 17 minutes. The receptionist had picked up the phone and I believe had attempted to cut me off again but failed, leaving the call on and I could hear the two receptionists in the back ground discussing customers appointments and potentially revealing confidential information. I shouted a number of times for someone to hear me, and eventually after 5 mins of me shouting hello, the receptionist had realised I had been on the phone and ended the call, without an apology. This is very serious as I could have been exposed to sensitive information. I’ve had nothing but trouble with this surgery over the last couple of years. I can’t even get through any morning to make an appointment. I can’t believe a practice would treat any of their patients like this, and especially not being careful enough to end the call and me being able to hear conversations in the background.
Visited August 2024
Review titled Clifton Lane Medical Centre
Replied on 20 August 2024
Dear Patient Thank you for your feedback. This issue with the line cutting off has been reported to our phone provider upon becoming aware. If you could kindly provide your name and telephone number to the Surgery we can include your call issue as an example and also will be able to follow up your call to our Surgery to look into in more depth. We appreciate your comments and of course will feed these back to our staff team. Many Thanks
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Review titled Terrible practice
Rated 2 stars out of 5
by Amanda - Posted on 23 July 2024
My father in-law has got mixed dementia I had a call for a dementia review for him has I'm his appointee the call dint happen it took 3.5 hors to get through to them to ask why and they told me the patient had cancelled the appointment which I said its impossible because he didn't know about the appointment plus he doesn't have the phone number for the surgery I received 3 text messages saying his consultation was book for 9am on that day I emailed to complain about it I haven't received any reply what so ever I did explain it was impossible for my father in-law to ring them has he hasn't got through number so the cancellation was done by someone at the surgery and didn't bother to contact to let me no its not the first time of having trouble with them when we asked for a doctor to come out to see my father in-law because he had a very bad leg and I said it looked like cellulitis they said we don't do home visits and asked me to send pictures of his leg they still couldn't tell properly from them and then asked if they could do a video call which we had to accept because my father in-law won't leave the house at all and then could only say it could be cellulitis and sent a prescription for antibiotics plus other things that have happened so I wouldn't recommend this surgery at all
Visited June 2024
Clifton Lane Medical Centre has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Momota - Posted on 24 March 2024
I had abnormal blood results and needed some medication. I called the GP to book an appointment. Receptionists gave appointment after 2 weeks of ringing them every morning. Receptionists keep on giving wrong appointment time to their patients. My treatment has been delayed for nearly 3 weeks. Doctors call me at the time I’m not aware I have an appointment. I have left my name and number with reception for their practice manager to call me. No one has made a phone call to explain why appointments are getting cancelled and changed without informing patients. This GP is unsafe for patients.
Visited March 2024
Clifton Lane Medical Centre has not yet replied.
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Review titled Unprofessional doctors, nurses and receptionists
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
I had booked face to face appointment for my dad on Wednesday 28th February. His vision has completely gone from left eye. My dad went to GP and waited for 30 mins. Receptionists said they have changed his appointment time and without informing him. Receptionists are very rude and shout at patients and relatives. Don’t book appointments correctly. Refuse to give their name or their practice managers email
Visited February 2024
Review titled Clifton Lane Medical Centre
Replied on 05 March 2024
We take all comments and feedback seriously. We are sincerely sorry for your experience with the surgery. Unfortunately you have chosen to remain anonymous and therefore we have been unable to contact you. If you want to discuss your concerns with me please leave your details with the reception staff and I will give you a call and discuss. Thank you JDPM
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Review titled great practice
Rated 5 stars out of 5
by philip marsh - Posted on 21 February 2024
rejoined this practice today without any problems at all. great service. friendly staff and very good nurse
Visited February 2024
Review titled Clifton Lane Medical Centre
Replied on 05 March 2024
Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. JDPM
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Review titled Health Risk to their patients
Rated 1 star out of 5
by Craig Evans - Posted on 02 January 2024
Wait a month for a telephone consultation and get prescribed medication due to stroke risk. GP forgets to prescribe medication and now have to wait for a month to see another doctor to get the prescription aiuthorised.
Visited January 2024
Review titled Clifton Lane Medical Centre
Replied on 05 March 2024
Craig we are sincerely sorry for your experience with the surgery. If you want to discuss your concerns with the manager please leave your details with the reception team and I will give you a call and discuss. Thank you
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Review titled Very very disappointing
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2023
Been waiting for 26 minutes now to speak to someone - obviously the call can’t be important as they keep saying on hold. Can never get an appointment always told to call back at 8am next day - why ?? - when you are very very lucky enough to get on the surgery is always empty !!!
Visited December 2023
Review titled Clifton Lane Medical Centre
Replied on 05 March 2024
We are sincerely sorry for your experience with the surgery. Unfortunately you have chosen to remain anonymous and therefore we have been unable to contact you. If you want to discuss your concerns with me please leave your details with e reception and I will give you a call and discuss. Thank you
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Review titled Not a very good practice
Rated 1 star out of 5
by Anonymous - Posted on 04 December 2023
Trying to contact them by telephone is a complete utter joke you are on the phone for ages and still dont get a reply no matter what option you press
Visited December 2023
Review titled Clifton Lane Medical Centre
Replied on 05 March 2024
We are sincerely sorry for your experience with the surgery. Unfortunately you have chosen to remain anonymous and therefore we have been unable to contact you. If you want to discuss your concerns with me please leave your details with the reception and I will give you a call and discuss. Thank you