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Cleevelands Medical Centre

Sapphire Road, Bishops Cleeve, Cheltenham, Gloucestershire, GL52 7YU

Contact details and opening times

Patient ratings and reviews

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Reviews

Displaying 1 to 2 of 2

  1. Review titled Brilliant surgery

    Rated 5 stars out of 5

    by Beverley Millyard - Posted on 30 May 2023

    I have never had any problems with anyone at Cleveland’s from receptionist to doctors to nurses all really professional and caring and have always had a call back same day or appointment within a wk

    Visited May 2023

    Report as unsuitable

    Cleevelands Medical Centre has not yet replied.

  2. Review titled Good luck getting to see a doctor!

    Rated 2 stars out of 5

    by Anonymous - Posted on 19 December 2022

    Whilst the staff are overall very nice and helpful, it has been almost impossible to get an appointment at the medical centre. If you want to book a face to face appointment, the wait time is over a month. Pretty useless for most health issues. You can call at 0800am for a same day appointment and join the lottery of trying to see a doctor with 10s of other people. Call at 0801am and you’re almost certainly out of luck. The reception staff are clearly required to filter the calls and you have to give more detail about why you want an appointment. They will then make the decision on whether you can have one. Even if you do pass their scrutiny, it now seems to be policy that only telephone appointments are offered as part of a triage system. These appointments assume that you can sit and wait for a phone call all morning or all afternoon which for most working people with a health issue is extremely inconvenient and for some jobs impossible due to the commitment of their job. I’m not sure whether the centre is underfunded or whether the continued expansion of house building particularly in the Bishops Cleeve area means there are too many patients on their register, but the service has been getting worse for a number of years now and it is extremely frustrating when you feel that you need medical advice from them.

    Visited December 2022

    Report as unsuitable

    Cleevelands Medical Centre has not yet replied.

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