Cleator Moor Surgery
Cleator Moor Health Centre, Birks Road, Cleator Moor, Cumbria, CA25 5HPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Veronica - Posted on 13 February 2024
I called 5 days and after being on the phone more than 45 minutes each time they always say that they don't have any appointment and to call next day or 111. In 111 they tell me to call my GP, this service is a joke
Visited February 2024
Cleator Moor Surgery has not yet replied.
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Review titled Very good practice
Rated 4 stars out of 5
by Janice humble - Posted on 29 August 2023
Fell view surgeries need more staff manning the phones. Waited 45 minutes for the phone line to tell me the surgery had closed. This has happened 3 times.
Visited August 2023
Review titled Cleator Moor Surgery
Replied on 25 September 2023
It is disappointing to read your review. As you have not provided any dates and you have also chosen to remain anonymous I am unable to look into your concerns and respond via this website. Our telephone lines are open 8am – 6:30pm each day, Monday to Friday, with the exception of one afternoon per month when the practice is closed for staff training. The practice doors open at 8:30am each day, Monday to Friday. ‘On the day’ appointments are available to book from 8am each day. If you are unhappy with the practice, or your care and treatment you do have the right to complain. Please contact nencicb-cu.fellviewhc.complaints@nhs.net and provide your contact details if you wish to raise a formal complaint. Kind regards, Alison Patient Engagement
Provided by Care opinion
