City Walls Medical Centre
St. Martins Way, Chester, Cheshire, CH1 2NRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointed
Rated 2 stars out of 5
by Kay - Posted on 05 September 2022
Review of bloods result in no further action needed and repeat prescription not prescribed even though I explained that everytime I stop taking it the level drops again! For the first time I felt as though no concern was shown for my well being.
Visited September 2022
Review titled City Walls Medical Centre
Replied on 06 November 2023
Dear Kay, Thank you for taking the time to provide us with your feedback. We appreciate it when our patients share their experiences with us. I am sorry to hear that you were disappointed with your recent visit and that you felt as though your concerns were not taken seriously. I can understand how frustrating this must have been for you. Please know that we take your feedback seriously and will be discussing this with our team to ensure that we provide a better experience for our patients in the future. We appreciate your patience and understanding, and we will work hard to improve our service moving forward. Kind regards, Pete Williams Practice Manager
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Review titled Frustrating and time consuming to deal with
Rated 1 star out of 5
by DAVID DORAN - Posted on 03 October 2022
I registered here in September 22 bringing in my Id and completed forms, I was assured I would get a text with information regarding accessing my account via Patient access, this text has not come, I have tried phoning now today 16 times, it finally gave me the option to request a callback on the 16th attempt. I'm at the stage where I feel like writing a letter with my question to request the text to allow me order my repeat prescription. I work in Manchester and will have to take a day off work if I need to go in face to face. I'm already regretting registering here, why did the reception advise something she could never deliver on I don't understand. Pretty poor way to operate from where I at, thank goodness I am not poorly and in need of a GP.
Visited September 2022
Review titled City Walls Medical Centre
Replied on 12 September 2024
Hi David, Thank you for taking the time to provide us with your feedback. We apologise for the poor experience you've had attempting to gain access to your Patient Access account. We understand the frustration this has caused and will discuss this issue with our team to ensure that we improve our service moving forward. If you're still experiencing issues, please let us know via the Contact Form on our website and one of the team will be in contact to help: https://www.citywallsmedicalcentre.co.uk/contact-details/ Thank you for bringing this to our attention.