CHURCH END MEDICAL CENTRE
66 Mayo Road, Willesden, London, Greater London, NW10 9HPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent customer service
Rated 5 stars out of 5
by Anonymous - Posted on 29 August 2024
Amazing experience with the receptionist , extremely helpful and polite. Excellent customer service skills with an immense sense of politeness and understanding. Thank you ever so much for the service you provided me with today!!!
Visited August 2024
Review titled CHURCH END MEDICAL CENTRE
Replied on 02 September 2024
Dear Patient, We are delighted to hear about your positive experience with our Receptionist. It is wonderful to know that their assistance was helpful and that their demeanor was both polite and understanding. Our team is committed to ensuring every patient feels well cared for, and it is rewarding to know that their efforts made a difference for you. Your feedback is incredibly valuable to us, and we will make sure to share your kind words with our receptionist. Thank you for taking the time to share your feedback, it is very much appreciated. Best wishes Lesley PM
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Review titled Great practice
Rated 5 stars out of 5
by H Macauley - Posted on 29 August 2024
I had my yearly checkup two weeks ago. As someone who suffers from anxiety in any medical setting, going for any form of checkup is agonising. The fact that the staff were aware of it made them treat me with compassion and care. As always, I found them to be professional, polite, non judgmental and empathetic. They went an extra mile by squeezing me in even though I was late for my appointment by half an hour. They know I’m not usually late for my appointments so they were very understanding. I had a very good experience. I have been registered with this practice for over thirty years. I will be more than happy to recommend it to anybody. The staff are a great bunch of people.
Visited August 2024
Review titled CHURCH END MEDICAL CENTRE
Replied on 02 September 2024
Dear Patient, We would like to extend our sincere thanks for taking the time to share your experience with us. We are deeply grateful for the trust you have placed in our practice over the past thirty years. It is truly gratifying to know that our team was able to make your visit as comfortable as possible. Your recommendation is highly valued, and we remain fully committed to providing you with the highest level of care. I will ensure that your feedback is shared with the entire team. Thank you once again for your continued support. Best wishes Lesley PM
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
On Friday the 16th of February I made an appointment via patches for blood tests. Patches ask you when is the next time to call you and they seem to ignore this part of the form. As I work in a school I asked for them to call me at 3:30, instead they called me T 12, 1 o’clock and 3 o’clock. I called the surgery back and the receptionist said she will get the doctor to call me back they never did. On my patches for I stated that I needed a liver functioning blood test so I assumed when I booked my appointment this was what it was for. When I arrived at the surgery on the Friday and baring in mind I’m hardly ever there as I can never get an appointment. I didn’t get as much as a hello. My appointment was for 9 o’clock and I wasn’t seen until 9:25…the surgery was not busy. I was called to go and see the doctor and when I mentioned about my blood test she said she couldn’t do it and I needed to make another appointment, I think these people forget when you work you can’t just take time off. I had also been really ill and asked the doctor to look at a rash I had developed on my chest but she didn’t really seem bothered about it. I then went out to the reception where I was ignored as both were on the phone and when I finally did speak to the lady I was told I Had to go to central Middlesex on a Thursday or Saturday for my blood tests. In my profession we are constantly monitored but it seems doctors can do what they want….since when was it made it okay for doctors not to do blood tests. People don’t like going to the doctors but when they do they xhold be allowed to get treatment they have requested. I won’t be going to this doctors ever again.
Visited February 2024
CHURCH END MEDICAL CENTRE has not yet replied.
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2023
Very very good service and all the staff are good like Doctors nurses receptions all are very good people they are giving me good time every time Thank you so much
Visited December 2023
Review titled CHURCH END MEDICAL CENTRE
Replied on 04 December 2023
We are delighted to hear that you have had a positive experience with our service. Thank you for your kind words and we truly appreciate your acknowledgment and recognition of our dedicated team of doctors, nurses, and receptionists. Your feedback is valuable to us, and it inspires us to continue delivering the best care for all our patients. Best wishes Lesley PM
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 22 August 2023
Great experience and guidance. Very friendly and patient. Giving me good advice when it came down the issue I needed help with. I recommend this place and members of staff.
Visited August 2023
Review titled CHURCH END MEDICAL CENTRE
Replied on 20 September 2023
Dear Patient, Thank you so much for your kind words. We greatly appreciate your positive feedback and recommendation. It is wonderful to hear that you had a great experience at our practice and that our staff provided you with the guidance and support you needed. We are here to assist and serve you to the best of our abilities. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service in the future. Regards, Lesley PM
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Review titled Must of reception stuff inhelpfull
Rated 2 stars out of 5
by Anonymous - Posted on 02 May 2023
I’m hypertension person I mad my review last month and do blood test .I asked for my blood pressure tablet xs I run of of tablets and they felt lazy to send my prescription to my chemist befor weekend they didn’t send it and follow by bank holiday after 5 days not taking my blood pressure tablets I called them to tell them that I had a pain on my head xs I didn’t take my tablets for 5days they told me u need to make a review I told them I made a review last month and a blood test they told me we don’t have in the system I told them give me some tablets tell I speak with doctor xs u put my live in a risk xs u r making a mistake in ur system they refuse and up to now 6days without my tablets and still waiting
Visited April 2023
Review titled CHURCH END MEDICAL CENTRE
Replied on 30 May 2023
Dear Anonymous Patient, We are sorry to learn about the difficulties you have experienced in obtaining your medication. Please be advised we adhere to a very strict Prescription Policy to ensure all medication offered to patients is safe and subject to continuous review. We take Patient Safety very seriously. An important part of this policy is to ensure that arrangements are in place for necessary monitoring of usage and effects, and to carry out regular reviews of the continuing need for the repeat prescription. From the information you have provided, it sounds like the required review was still pending as every review we undertake is recorded and processed accordingly. Please be advised there is a complaints process available to patients to provide feedback about their experience of our services and we would direct you to either doing so by writing to the practice, visiting the practice in person or via our website. As you posted anonymously, we would suggest you contact the Practice Manager so we can look into this matter in more detail for you. Regards, Lesley PM
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Review titled Diabetes appointment
Rated 5 stars out of 5
by Simon - Posted on 17 April 2023
A very detailed feedback from the Diabetes nurse, with clear advice on next steps. This service has been very effective for me for many years.
Visited March 2023
Review titled CHURCH END MEDICAL CENTRE
Replied on 18 April 2023
Dear Patient, Thank you for taking the time to write a feedback on our services. We are really pleased to hear you received a good quality service. The Practice staff value all patients and are committed to providing a good service to patients. Thank you for your kind words. Best wishes Lesley A. Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Abdel - Posted on 25 October 2022
With all honestly, Someone with multiple health issues, I can testify that this Practice from reception, nurses, pharmacist to GPs were absolutely great every time I approach them, they respond to my requests and go beyond, the GPs listen with care and receptionists.. always try their best to accommodate me despite everything, I am very great full for their service and lucky to have them as Practice, wish them all well.
Visited October 2022
Review titled CHURCH END MEDICAL CENTRE
Replied on 15 December 2022
Dear Patient, Thank you for taking the time to write a feedback on our services. It is always refreshing and uplifting to know that the service we provide is appreciated by our patients and I will share your feedback with all the staff. Thank You. Best wishes Lesley A. Practice Manager