Chiswick Medical Practice
95 Burlington Lane, Chiswick, London, Greater London, W4 3ETContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Nicoleta - Posted on 06 November 2024
Just moved this practice and in the first day asked for the entire medical history for my son and myself. 3rd days after and some forms filled in I have received the medical reports which I very much needed. Impressed and thank you very much.
Visited November 2024
Chiswick Medical Practice has not yet replied.
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Review titled Good improvements
Rated 5 stars out of 5
by Laila Court - Posted on 30 October 2024
The new call back facility works really well, super efficient and means one no longer has to wait on hold. Additionally, yesterday I submitted a Klinik request and was contacted the very same day. Excellent.
Visited October 2024
Review titled Chiswick Medical Practice
Replied on 02 November 2024
Thank you so much for taking the time to review us. Patient feedback is important to us and we constantly seek and review patient perspectives to help us improve Thanks Amanda Meehan
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Review titled Communication nil
Rated 2 stars out of 5
by Anonymous - Posted on 12 October 2024
Flu jab - appointment led clinic. Practitioners appear to think it was open clinic - leading to a long queue of people standing outside in the cold. I suggest that the communication of this needs sorting, so people do not turn up on time for their appointment only to be left out in the cold. I would add that this practice since the pandemic and since merging is not performing very well. There is general air of confusion and lack of knowledge and that the practice is doing you a favour rather than their job.
Visited October 2024
Review titled Chiswick Medical Practice
Replied on 02 November 2024
Dear Patient Im sorry that you have had a bad experience of our flu clinic. We prebook appointment times to allow us to manage patients in an organised way. Each member of staff has a clinic and there is a floating member of staff to reduce wait times and in case of any delays such as a patient taking longer than expected in an appointment. Im sorry you felt there was confusion and that there were queues however we had 6 consecutive clinics running. We do take on board it was clod and Im very sorry you were waiting outside. We will look at future clinics to see if we can manage this so its more organised for patients Kind regards Amanda Meehan
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Review titled Superb Nurse-led review
Rated 4 stars out of 5
by Anonymous - Posted on 16 September 2024
I accompanied my 14 year old daughter to an asthma review. Although we were late, because we went to the wrong site (more on that in a sec), the nurse agreed to see us, and was genuinely superb. She spoke appropriately to my daughter - no patronising, no asking me questions about her, clear explanations of why her medication was important and why it was changing. She asked for my daughter's opinion directly, and allowed her to respond. We both really appreciated the opportunity for my daughter to feel ownership of her condition. She was also able to respond to a query about a missed vaccination by simply providing it there and then! Just great. The reason we went to the wrong site is that my mobile phone number is registered as the contact for me, my daughter and my son. When appointment confirmations are sent, they don't include the name, so I was looking at the wrong text message for where we should go. My fault, but I think adding names to the texts would help avoid this kind of mistake.
Visited September 2024
Review titled Chiswick Medical Practice
Replied on 02 November 2024
Thank you so much for taking the time to review us. Patient feedback is important to us and we constantly seek and review patient perspectives to help us improve Thanks Amanda Meehan
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Review titled Bad Customer Service
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2024
When I am telephoned to make appointments the staff never use my name. Even though I ask them to, they still do not. I accept I do not have a traditional English name but it is easy to pronounce and if you are unsure you can always ask me. This happened to me in May 2024 and again just now in September 2024. On the first occasion in May I submitted feedback and requested someone to contact me - I'm still waiting for this. It has now happened again... I have lived in Chiswick for 20 years and was previously with Wellesley Rd Practice. I never had this problem with them - they always used my name. Since the merger Chiswick Medical Practice this happens every time I need to make an appointment. Especially disappointing that the staff do not use my name even after I ask them to - it's basic customer service! It would be good to know why I am not being referred to by my name. It would also be good for somebody to get back to me...
Visited September 2024
Review titled Chiswick Medical Practice
Replied on 02 November 2024
Dear Patient Im very sorry you have had a bad experience of our practice. I also apologise that your feedback wasnt responded to in May. Please get in touch with me and I will look in to this and support our staff to correctly pronounce your name in future. To reassure you, the staff from Wellesley Road still work for our practice and I hope once you get in touch we can resolve this as your review is coming up anonymous. nhsnwl.patientexperience.cmp@nhs.net Kind regards Amanda Meehan
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Review titled Medical records request
Rated 5 stars out of 5
by Anonymous - Posted on 16 September 2024
Surgery was tremendous in sending me my up to date medical records in an expeditious and friendly manner. Can’t rate highly enough.
Visited September 2024
Review titled Chiswick Medical Practice
Replied on 02 November 2024
Thank you so much for taking the time to review us. Patient feedback is important to us and we constantly seek and review patient perspectives to help us improve Thanks Amanda Meehan
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Review titled Extremely helpful
Rated 5 stars out of 5
by Raj Samarasinhe - Posted on 21 October 2024
I needed some information for private insurance purposes and one of the ladies was extremely helpful and efficient in her turnaround on this. Big thumbs up!
Visited September 2024
Review titled Chiswick Medical Practice
Replied on 02 November 2024
Thank you so much for taking the time to review us. Patient feedback is important to us and we constantly seek and review patient perspectives to help us improve Thanks Amanda Meehan
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Review titled Month of Birth Check
Rated 4 stars out of 5
by Paul Allen - Posted on 16 August 2024
I had my month of Birth check in July by invitation from the Surgey. All parts of the check were completed and results checked by my Registered GP Can you please stop sending me the text messages for me to book the appointments for this month of birth Check. Thank you. The reason I am using this way to reply is because I phoned up about this subject some weeks ago and had to Wait over 20 minutes to get through to the receptionist.
Visited August 2024
Review titled Chiswick Medical Practice
Replied on 19 August 2024
Dear Mr Allen We apologise profusely for you receiving texts when you have already had your check. As we implement our new month of birth proactive care system we have identified a few areas for improvement and this is one of them. We hope to have this resolved shortly Thanks Amanda Meehan Business Manager
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Review titled Excellent Advice
Rated 5 stars out of 5
by Kay Yates - Posted on 11 June 2024
I had an appointment with the Nurse Practitioner specialising in Asthma she gave me the best advice I have ever had, she went through all the different types of medication also and how they should be used. Thank you
Visited June 2024
Review titled Chiswick Medical Practice
Replied on 19 August 2024
Dear Ms Yates Thank you very much for your review. One of the benefits of being a larger practice is to bring more specialist roles to our patients. We hope that this will help to meaningfully improve quality of life for our patients. Kind regards Amanda Meehan Business Manager
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Review titled Problem with consultation
Rated 3 stars out of 5
by Anonymous - Posted on 28 June 2024
I recently had a phone consultation. I did not know who I was speaking to, she told me her name and I assumed she must be either a registrar or an f2as I did not recognize her name. I have since been informed she was a physician assistant. I feel in this situation it should be brought to my attention both by reception and the physician assistant who I am speaking to, not to let me assume I am speaking to a doctor.
Visited June 2024
Review titled Chiswick Medical Practice
Replied on 19 August 2024
Dear Patient I apologise you were not informed who you were speaking to. We work hard to ensure patients which of our team they are speaking to and we do this by having names and roles on doors and name badges. We also ask our team to introduce themselves with name and role. Im sorry on this occasion we fell short. I will pass this feedback to the wider team and hope your next experience is more positive Kind regards Amanda Meehan Business Manager