Chiswick Medical Practice
95 Burlington Lane, Chiswick, London, Greater London, W4 3ETContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Chiswick Medical Practice.
Reviews
-
Review titled Terrible if you have chronic condition
Rated 1 star out of 5
by Ned Gould - Posted on 24 October 2022
If you have a chronic condition that needs managing I would look elsewhere. It is impossible to get an appointment here, especially with the same doctor. If you have a complex condition and you do get an appointment you do not have sufficient time to explain the situation within the time allocated. The doctors do not have the time to read back through the notes and follow up on previous consultations or letters from consultants. I have been on immunosuppressants for 12 years and at this practice for 4 years. Only recently, when I pointed out I hadn’t got a text about the flu jab, did they think I should be put on the list to be notified annually.
Visited October 2022
Review titled Chiswick Medical Practice
Replied on 25 October 2022
Dear Mr Gould, I am very sorry that you are not happy with the service you have received. We really do strive to give our patients the best care we can regardless of the difficult times we all face. I see from your last consultation that this was a morning urgent appointment booked that same morning with the on-call doctor. We cannot guarantee your usual GP when booking emergency appointments. Our routine appointments last 10 or 12 minutes but our urgent appointments are often shorter as we aim to make sure that everybody who needs a consultation that day gets one. Despite this, I see that the doctor you spoke to that day spent over 30 minutes with your case and you have a follow up planned with her. If you feel your problems have still not been dealt with or if you wish to discuss this further then please get in touch with us directly.
-
Review titled Hard to see how it could be worse
Rated 1 star out of 5
by Anonymous - Posted on 22 October 2022
Impossible to get an appointment, consistently wrong repeat prescriptions, reception staff who are unfriendly and actually hand out medical advice which is wrong. And finally wait times to even speak to someone to ask about an issue of ten minutes and upwards. This is a really poor practice.
Visited October 2022
Review titled Chiswick Medical Practice
Replied on 24 October 2022
Dear Sir/Madam, we are truly sorry that you are unhappy with the surgery. Please get in touch with us directly via our Practice Manager and we can discuss the issues that you have faced and how we can make things right.
-
Review titled Hard to see how it could be worse
Rated 1 star out of 5
by Anonymous - Posted on 22 October 2022
Impossible to get an appointment, consistently wrong repeat prescriptions, reception staff who are unfriendly and actually hand out medical advice which is wrong. And finally wait times to even speak to someone to ask about an issue of ten minutes and upwards. This is a really poor practice.
Visited October 2022
Chiswick Medical Practice has not yet replied.