Chiswick Medical Practice
95 Burlington Lane, Chiswick, London, Greater London, W4 3ETContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Superb Nurse-led review
Rated 4 stars out of 5
by Anonymous - Posted on 16 September 2024
I accompanied my 14 year old daughter to an asthma review. Although we were late, because we went to the wrong site (more on that in a sec), the nurse agreed to see us, and was genuinely superb. She spoke appropriately to my daughter - no patronising, no asking me questions about her, clear explanations of why her medication was important and why it was changing. She asked for my daughter's opinion directly, and allowed her to respond. We both really appreciated the opportunity for my daughter to feel ownership of her condition. She was also able to respond to a query about a missed vaccination by simply providing it there and then! Just great. The reason we went to the wrong site is that my mobile phone number is registered as the contact for me, my daughter and my son. When appointment confirmations are sent, they don't include the name, so I was looking at the wrong text message for where we should go. My fault, but I think adding names to the texts would help avoid this kind of mistake.
Visited September 2024
Chiswick Medical Practice has not yet replied.
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Review titled Bad Customer Service
Rated 1 star out of 5
by Anonymous - Posted on 13 September 2024
When I am telephoned to make appointments the staff never use my name. Even though I ask them to, they still do not. I accept I do not have a traditional English name but it is easy to pronounce and if you are unsure you can always ask me. This happened to me in May 2024 and again just now in September 2024. On the first occasion in May I submitted feedback and requested someone to contact me - I'm still waiting for this. It has now happened again... I have lived in Chiswick for 20 years and was previously with Wellesley Rd Practice. I never had this problem with them - they always used my name. Since the merger Chiswick Medical Practice this happens every time I need to make an appointment. Especially disappointing that the staff do not use my name even after I ask them to - it's basic customer service! It would be good to know why I am not being referred to by my name. It would also be good for somebody to get back to me...
Visited September 2024
Chiswick Medical Practice has not yet replied.
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Review titled Medical records request
Rated 5 stars out of 5
by Anonymous - Posted on 16 September 2024
Surgery was tremendous in sending me my up to date medical records in an expeditious and friendly manner. Can’t rate highly enough.
Visited September 2024
Chiswick Medical Practice has not yet replied.
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Review titled Month of Birth Check
Rated 4 stars out of 5
by Paul Allen - Posted on 16 August 2024
I had my month of Birth check in July by invitation from the Surgey. All parts of the check were completed and results checked by my Registered GP Can you please stop sending me the text messages for me to book the appointments for this month of birth Check. Thank you. The reason I am using this way to reply is because I phoned up about this subject some weeks ago and had to Wait over 20 minutes to get through to the receptionist.
Visited August 2024
Review titled Chiswick Medical Practice
Replied on 19 August 2024
Dear Mr Allen We apologise profusely for you receiving texts when you have already had your check. As we implement our new month of birth proactive care system we have identified a few areas for improvement and this is one of them. We hope to have this resolved shortly Thanks Amanda Meehan Business Manager
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Review titled Excellent Advice
Rated 5 stars out of 5
by Kay Yates - Posted on 11 June 2024
I had an appointment with the Nurse Practitioner specialising in Asthma she gave me the best advice I have ever had, she went through all the different types of medication also and how they should be used. Thank you
Visited June 2024
Review titled Chiswick Medical Practice
Replied on 19 August 2024
Dear Ms Yates Thank you very much for your review. One of the benefits of being a larger practice is to bring more specialist roles to our patients. We hope that this will help to meaningfully improve quality of life for our patients. Kind regards Amanda Meehan Business Manager
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Review titled Problem with consultation
Rated 3 stars out of 5
by Anonymous - Posted on 28 June 2024
I recently had a phone consultation. I did not know who I was speaking to, she told me her name and I assumed she must be either a registrar or an f2as I did not recognize her name. I have since been informed she was a physician assistant. I feel in this situation it should be brought to my attention both by reception and the physician assistant who I am speaking to, not to let me assume I am speaking to a doctor.
Visited June 2024
Review titled Chiswick Medical Practice
Replied on 19 August 2024
Dear Patient I apologise you were not informed who you were speaking to. We work hard to ensure patients which of our team they are speaking to and we do this by having names and roles on doors and name badges. We also ask our team to introduce themselves with name and role. Im sorry on this occasion we fell short. I will pass this feedback to the wider team and hope your next experience is more positive Kind regards Amanda Meehan Business Manager
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2024
A very pleasant and stress-free experience. The person who assisted me was super helpful and very quick to respond to my requests and provided me with the documents I needed in less than 24 hours.
Visited May 2024
Review titled Chiswick Medical Practice
Replied on 19 August 2024
Dear Patient Thank you very much for taking the time to review us. I will pass this to the team and we hope you continue to have a good experience of our practice. Kind regards Amanda Meehan Business Manager
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Review titled Medical records request
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2024
It took only one day for all of my medical records to be sent to me after submitting my request. Extremely impressive service which I greatly appreciated.
Visited May 2024
Chiswick Medical Practice has not yet replied.
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Review titled Helpful Staff
Rated 4 stars out of 5
by Anonymous - Posted on 20 May 2024
Despite how busy the practice is, one member of the practice went above and beyond to help me with my issue which would have usually taken up to several weeks to sort out
Visited May 2024
Chiswick Medical Practice has not yet replied.
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Review titled Patient Focused Team
Rated 5 stars out of 5
by Vicky - Posted on 02 June 2024
I had a great care experience. This practice exemplifies team work. Each member of the practice was very knowledgeable yet where the extent of their role was reached, they did not overstep but they knew who to refer me to next. It was very professional, very fast and efficient and also genuinely caring and warm.
Visited May 2024
Chiswick Medical Practice has not yet replied.