Chilwell Valley and Meadows Practice
The Valley Surgery, 81 Bramcote Lane, Beeston, Nottingham, NG9 4ETContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude reception staff
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2022
The one thing that let's this practice down is the rude receptionist. The way they speak to you is horrendous. All sound like they cannot be bothered to speak to you , like they don't believe what your saying and very stand off ish . I shall be removing my children and myself from here soon.
Visited October 2022
Review titled Chilwell Valley and Meadows Practice
Replied on 09 January 2023
Thank you for taking the time to leave feedback for our surgery and I am so sorry to hear that you believe our reception team to be rude and standoffish. They will be upset to hear this as they are usually praised for their patient service skills even in difficult circumstances. If any patient feels that they have not been dealt with appropriately then we would want to hear about it at the time so that it could be investigated. All calls are recorded so these can be listened to in order to establish whether there is a training need, and feedback can be given to the patient on the interaction.