Chelmer Medical Partnership
20 Merlin Place, Chelmsford, CM1 4HWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor System
Rated 2 stars out of 5
by Anonymous - Posted on 05 August 2023
Nothing against staff who are usually very helpful. I do think,however, the new booking system is appalling. You can longer go to the surgery to make an appointment...although the receptionist will fill in the form for you I don’t think this is acceptable as it doesn’t actually make the appointment. Not everyone has access to either a computer or smart phone which makes this system useless to them. From my point of view it was much better when you could book an appointment online or actually speak to a person and not have to wait more than an hour hanging on to be told you were number 3 in the queue and having to wait a further 45 mins before being put through. I appreciate it’s a new system which it will take time to get used to but don’t feel it’s a very acceptable system. As I said before I have no complaints against the staff just the system.
Visited July 2023
Review titled Chelmer Medical Partnership
Replied on 07 August 2023
Dear Patient, Thank you for your feedback. I am sorry you have had difficulties with our new system. Most comments have been very positive so far but we do understand it is a huge change for some patients. The system has been designed that the patient completes a quick and simple form which is processed by our clinical team who triage the request and provide the patient with an outcome, this may be booking an appointment on the day, booking an appointment at a later time, providing the patient with some advice or referring the patient to a more appropriate service. Our telephone lines and reception desk remain open for anyone with accessibility needs. In which case, a member of our team will complete the triage form with the patient. Thank you. Chelmer Medical Partnership
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Review titled Good practice system
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
I really like the new system. I had a waterworks infection and got antibiotics very quickly from the Doctor which is great. I am struggling to get an appointment with the specialist menopause doctor at the practice, we need improved access to this
Visited July 2023
Review titled Chelmer Medical Partnership
Replied on 14 July 2023
Dear Patient, Thank you for taking the time to write this review, we are glad to hear you are happy with our new system. I will share your kind comments with the team. We do not have a specialist menopause GP at the practice, please complete our Accurx form and you will be triaged as appropriate. Thank you. Chelmer Medical Partnership.
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Review titled Useless booking system
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2023
Received text from surgery to book meds review. Filled in the new online form. Received another text with a link to book an appointment. Tried the link, managed to book a slot, then got a text saying that the system hadn't worked and that I should call to book the appointment (tried this several times). Have now been hanging on the phone for 1 hour 11 minutes waiting for someone to answer so I can book an appointment. What a pointless useless system which does nothing but waste everybody's time.
Visited June 2023
Review titled Chelmer Medical Partnership
Replied on 28 June 2023
Dear Patient, Thank you for your feedback. I am sorry you have had difficulties with our new system. Most comments have been very positive so far but we appreciate that there may be occasions during this launch period that issues occur. Please can you contact the practice directly in order for us to investigate this further. We are aware of the huge demand on our telephone lines and have taken a number of measures to alleviate the issues patients are facing. We having installed more telephone options to divert calls from reception to the correct department and have utilised online services for contacting the practice. We hope this will make a positive difference on the telephone lines very soon. Thank you. Chelmer Medical Partnership
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Review titled New triage system
Rated 1 star out of 5
by Anonymous - Posted on 21 June 2023
Wife just had to use the new online-only appointment system. Absolutely appalling. Pages of information to complete on a phone just to ask to see a GP. God knows how anyone without online access will manage. Now waiting for some form of call or email to say what they intend to do about her ongoing issue.
Visited June 2023
Review titled Chelmer Medical Partnership
Replied on 26 June 2023
Dear Patient, Thank you for your feedback. I am sorry you have had difficulties with our new system. Most comments have been very positive so far but we do understand it is a huge change for some patients. The system has been designed that the patient completes a quick and simple form which is processed by our clinical team who triage the request and provide the patient with an outcome, this may be booking an appointment on the day, booking an appointment at a later time, providing the patient with some advice or referring the patient to a more appropriate service. Our telephone lines and reception desk remain open for anyone with accessibility needs. In which case, a member of our team will complete the triage form with the patient. I hope the outcome of your submitted request was successful. Thank you. Chelmer Medical Partnership
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Review titled Something seems to be happening
Rated 4 stars out of 5
by DJM - Posted on 25 January 2023
Last three very recent interactions with Tennyson House surgery shows big improvement in front of house staff helpfulness and empathy although I can only speak from my perspective. Chelmer Partnership was a catastrophe at its inception nothing seemed to function efficiently. Even the appointment system seems to have improved. I must praise the more recent new younger Doctors at Tennyson House who have been like a breath of fresh air they have empathy and have been very helpful to me and my multiple conditions. It's that big old NHS and it's systems and processes that seem to let them down which locally they have no control of unfortunately.
Visited January 2023
Review titled Chelmer Medical Partnership
Replied on 31 January 2023
Dear Patient, Thank you for taking the time to write this review. We are glad you are happy with the care provided by Chelmer Medical Partnership. We have and are continuing to work hard to improve our services to patients. I will share your kind words with the clinicians. Thank you. Chelmer Medical Partnership.
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Review titled Very bad GP practice
Rated 1 star out of 5
by Anonymous - Posted on 21 December 2022
Never would be possible book appointment via phone call, since 8.00 am. 38 people in the queue. Had advised that I should continue to call every day to book appointment to see GP and maybe I will have a luck, or maybe not. It looks like not possible to have any help from this Gp practice if needed. Receptionist so unhelpful, booking system so poor. So unprofessional. Not recommended to anyone.
Visited December 2022
Review titled Chelmer Medical Partnership
Replied on 04 January 2023
Dear Patient, Thank you for your feedback. We are aware of the huge demand on our telephone lines and appointment system and are taking a number of measures to alleviate the issues patients are facing. We have recruited more receptionists and are installing more telephone options to divert calls from reception to the correct department. We have also utilised online services by updating our website to enable patients to contact the surgery electronically with queries and to enable patients to book GP and phlebotomy appointments via SystmOnline and the NHS app. We anticipate that this will enable patients who cannot access these electronic options or patients with urgent issues to get through to the reception team more promptly and support continuity of care. Thank you. Chelmer Medical Partnership.
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2022
I rang the surgery at 2.30 pm and was told that I was third in the queue. I got through 59 minutes later!! This is an appalling lack of service and quite clearly the phones are not being answered. Why not and what is being done about it? Looking at previous reviews this is a long term endemic problem which needs to be solved.
Visited October 2022
Review titled Chelmer Medical Partnership
Replied on 01 November 2022
Dear Patient, Thank you for your feedback. Please can you contact the practice directly with the date and telephone number you called from in order for us to investigate this issue. We are recruiting more receptionists and are installing more telephone options to divert calls from reception to the correct department. We have also utilised online services by updating our website to enable patients to contact the surgery electronically with queries and to enable patients to book GP and phlebotomy appointments via SystmOnline and the NHS app. We anticipate that this will enable patients who cannot access these electronic options or patients with urgent issues to get through to the reception team more promptly and support continuity of care. Thank you. Chelmer Medical Partnership.