Chellaston Medical Centre
Rowallan Way, Chellaston, Derby, Derbyshire, DE73 5BGContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Chellaston Medical Centre.
Reviews
-
Review titled Like trying to win the lottery getting an appointment!
Rated 1 star out of 5
by Ali - Posted on 14 March 2024
Never any appointments online, you can no longer queue outside and get an appointment, can't get through on the phone. Utter shambles. I pay £1000's a month in tax i expect a basis service like being able to actually get an appointment without my blood pressure going through the roof at the actually thought of even needing to book a none existent GP appointment!
Visited March 2024
Review titled Chellaston Medical Centre
Replied on 14 March 2024
Sorry to hear of the issue you are having. If you would like to submit a formal complaint please follow the processes outlined on our website: https://www.melbournesurgery.co.uk/information/practice-policies/#Complaints-and-Suggestions
-
Review titled Can't get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2024
The staff always seem friendly and although they now offer a call back service rather than calling, it is still impossible to get an appointment. You're told to go online and book slots at specific times there's still no appointments. Call back specific days when the calenders are released, still no appointments. I've been trying for months ammd the only option is to go and sit in the walk in centre, which my reason for visiting doesn't suit. Its a shame, I'd really just like to speak to my GP, but I don't even know who that is any more.
Visited January 2024
Chellaston Medical Centre has not yet replied.
-
Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2023
I don’t have any complaints about the GPs themselves and if you want to see a nurse it’s not normally too difficult to book. However, it’s almost impossible to actually get an appointment to speak to a GP. You can only book appointments for that day on the phone. They won’t let you book in advance at all even for non-urgent appointments so you have to keep phoning back at 8am every day and sit on hold for ages only to be told that all the appointments for that day have already gone and you’ll have to try again tomorrow. The online appointment booking is just as bad. I’ve been trying to get an appointment for about 2 months now and keep the website open on my phone at all times and refresh it several times a day in the hopes that one day I might get lucky but so far no joy! I’ve given up and have now registered with another surgery in the hopes that I might finally get to speak to someone!!
Visited October 2023
Chellaston Medical Centre has not yet replied.