Cheam GP Centre
322 Malden Road, Cheam, Sutton, SM3 8EPContact details and opening times
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Reviews
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Review titled GP Bad Experience
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2022
I have had many good experiences at this surgery but this morning I felt totally shocked with the doctors attitude. He made me feel as though I was wasting his time and said I should have made multiple appointments even though the issues were all to do with the same foot. These problems I have had for a long time and have avoided going to a GP but I felt they may get worse and eventually got round to making an appointment. After this experience, I wish I had not bothered as I felt highly stressed and disappointed when I left the surgery. Experiences like this is possibly a reason some people avoid going to the doctors. It was not as though the issues were time consuming as I was only in there for around 6 minutes and all he did is rush me.
Visited September 2022
Review titled Cheam GP Centre
Replied on 05 September 2022
Dear Patient Thank you for sharing your experience. We would like to apologise, that you felt the doctor did not take the appropriate time to deal with your issue. Please note, that all complaints are taken seriously as we have outcome and learning from the feedback when complaints are raised about our practice. Due to extraordinary demand, there is often domino effect of running clinics late, as a result it causes delay for patient and clinicians. The appointment are restricted to one appointment for one issue however 99% of the time most clinicians will try and accommodate several other issues but will not be always the case. I would like to apologise if that was not made clear however you could pursue your appointment on a different day by either booking at the reception counter, e-consult or through phone call. I hope your thoughts may change by participating in knowing the pros and cons of the surgery through our PPG meetings whenever they are held by the members Kindest Regards Cheam GP Centre