Cheadle Hulme Medical Group
Smithy Green, Hulme Hall Road, Cheadle Hulme, Cheadle, Cheshire, SK8 6LUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2022
I have waited on the phone for over an hour this morning to try and get an appointment. When I finally reached the receptionist, she said that she couldn’t book me an appointment and that I would have to ring back on Thursday morning. I asked why this was the case when she could see they had appointments available for the Thursday afternoon. She was very rude and said that just the way it is. I explained that I had been on hold for over an hour and that I was being asked to do the same again on Thursday. She became very irritable and said that ‘it was my fault for wanting a specific times’. The doctors have always been lovely and the nurse is fantastic but the receptionists are rude and unwelcoming and it is a nightmare to book a simple appointment.
Visited October 2022
Review titled Cheadle Hulme Medical Group
Replied on 28 December 2022
Thank you for taking the time to leave a comment on NHS Choices. We value constructive patient feedback and to help us learn from your experience please could you email the practice on gmicb-sto.p88007@nhs.net so that an appropriate member of staff can contact you to take further details? (Your comment is anonymous so I am unable to contact you directly) Yours sincerely Siobhan Lennox Practice Manager Cheadle Hulme Medical Group
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Review titled Care and Consideration
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2022
The nurse who conducted my smear test was kind, caring and considerate. I explained that I find smears traumatic due to them being similar for investigations for miscarriages, for which I have had several, with no living children. The nurse took this into account and made sure I was comfortable the whole time and that I was ok afterwards. The NHS is under immense pressure and this was 5 star service from the doctors surgery. Thank you.
Visited October 2022
Review titled Cheadle Hulme Medical Group
Replied on 05 October 2022
Thank you for taking the time to leave a comment on NHS Choices. We value patient feedback and are pleased to hear that you are happy with the service we are providing. Although this post is anonymous, I will let the nurse team know about this feedback and the nurse concerned will undoubtedly remember you and will be grateful that you took the time to comment despite this always being an understandably upsetting procedure. Yours Sincerely Siobhan Lennox Practice Manager Cheadle Hulme Medical Group
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Review titled Feel very let down
Rated 2 stars out of 5
by Anonymous - Posted on 04 November 2022
I have been suffering with severe depression and anxiety since June 2022. After telephone consultations and prescription increase back in June sadly there has been with no improvement. I asked for an actual face to face appointment as I was feeling so distressed. Having seen by a doctor in person in early October - they reassured me I would be referred to a psychiatrist asap to review medication and I would hear back from the practice within a few days with what was recommended. Even if I didn’t get to see a specialist - the doctor would have access to discuss medication with them. Weeks and weeks later I am still waiting. I have tried to phone on many occasions with very lengthy waits and the receptionist not able to help with any information? after 40 mins or so of waiting today- twice ! The line went dead on both occasions. I have been looking for an email of who I could contact at the practice in desperation and none seem available?? I realise the NHS is struggling and under funded in all areas - however in mental health services it would appear none non existent.
Visited October 2022
Review titled Cheadle Hulme Medical Group
Replied on 28 December 2022
Thank you for taking the time to leave a comment on NHS Choices. We value constructive patient feedback and to help us learn from your experience please could you email the practice on gmicb-sto.p88007@nhs.net so that an appropriate member of staff can contact you to take further details? (your review is anonymous so I am unable to contact you without further information). Yours sincerely Siobhan Lennox Practice Manager Cheadle Hulme Medical Group
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Review titled Be prepared to be on hold for an hour
Rated 3 stars out of 5
by Anonymous - Posted on 28 September 2022
Clinical staff have all been wonderful, reception staff can be quite abrupt. They won't do proxy access so we can book child appts online which means we need to call.. you will be on hold for between 30 mins to over an hour, I don't think I've ever got through in under 20 minutes. Currently in a queue for 44 mins and apparently I've been caller 1 for over 20 mins. They need to rethink their bookkmh system, I could have had it booked in seconds online.
Visited September 2022
Review titled Cheadle Hulme Medical Group
Replied on 28 December 2022
Thank you for taking the time to leave a comment on NHS Choices. Unfortunately as your review is anonymous I am unable to contact you to discuss this. To help us learn from your experience please could you email the practice on gmicb-sto.p88007@nhs.net so that an appropriate member of staff can contact you to take further details? The GPs have discussed online access for appointments and there are a small number released daily for this purpose. However, demand has been so high throughout Autumn and Winter that they have decided to continue to triage all appointment requests to ensure patients are directed to the most appropriate clinician - which will not always be a GP. For this reason, we have not expanded the online appointment booking service in recent months and I expect this will remain the case until the Spring as demand for appointments is still increasing. I do apologise for the delays connecting via telephone. Please do persevere and once again I am sorry you have had such a frustrating time. Yours sincerely Siobhan Lennox Practice Manager Cheadle Hulme Medical Group
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Review titled Be prepared to wait hours on the phone without success
Rated 1 star out of 5
by Anonymous - Posted on 29 September 2022
I had an appointment which was cancelled by text over night. It took me an hour on hold to reach the surgery to make that appointment two weeks prior. The text advised me to call to make a new appointment and I then spent over an hour on hold again without success. The admin email addresses provided on this website are incorrect and so it isn't easy to reach the surgery by email. If you can ever see a Dr, my experience of the clinical team has been good however this practice is let down by its very poor management of patient appointments. When you do finally get through, some of the reception team are nice but I have found many to be curt and unhelpful. Sadly I am seriously considering leaving this surgery despite the good clinical team.
Visited September 2022
Review titled Cheadle Hulme Medical Group
Replied on 28 December 2022
Dear Patient, Thank you for taking the time to leave a comment on NHS Choices. As your post is anonymous I am unable to contact you directly to discuss this. I have tried to reply to this post a few times but I am unsure whether my response is saving. We value constructive patient feedback and to help us learn from your experience please could you email the practice on gmicb-sto.p88007@nhs.net so that an appropriate member of staff can contact you to take further details?