Cheadle Hulme Medical Group
Smithy Green, Hulme Hall Road, Cheadle Hulme, Cheadle, Cheshire, SK8 6LUContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Cheadle Hulme Medical Group.
Reviews
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Review titled Process for providing test results needs review
Rated 2 stars out of 5
by Anonymous - Posted on 01 December 2022
I contacted the surgery for test results. I was given a surprising, upsetting and worrying diagnosis over the phone by the receptionist. She was unable to answer my questions as she was not medically trained. She then said it would be fine for me to wait a week for a physio appointment to discuss the X-ray. I had to ask for a doctor to call me back. This is very poor and I believe only normal test results should be reported to patients by the receptionist.
Visited December 2022
Review titled Cheadle Hulme Medical Group
Replied on 28 December 2022
Thank you for taking the time to leave a comment on NHS Choices. We value constructive patient feedback and to help us learn from your experience please could you email the practice on gmicb-sto.p88007@nhs.net so that an appropriate member of staff can contact you to take further details? I would like to investigate this further in order to identify any training needs and to discuss your experience with the GPs. Yours sincerely Siobhan Lennox Practice Manager Cheadle Hulme Medical Group
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Review titled Get appointment
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2022
Not a prayer. Phone number incorrect. Try online? Need to be a brain surgeon. If you are not physically able to walk in to make an appointment you might as well go to A & E. Garbage.
Visited December 2022
Review titled Cheadle Hulme Medical Group
Replied on 28 December 2022
Thank you for taking the time to leave a comment on NHS Choices. We value constructive patient feedback and to help us learn from your experience please could you email the practice on gmicb-sto.p88007@nhs.net so that an appropriate member of staff can contact you to take further details? For reference the surgery telephone number is 0161 983 5300 and I am not aware of any telephone outages on or around the date you posted. If you can get in touch I will take some information and report this to our telecoms provider to try and establish what happened when you were trying to get through. My understanding is that A&E waits are currently in excess of 12 hours - I think this demonstrates that all parts of the health service including hospitals and general practice are extremely busy and working at or beyond capacity. Whilst I am sorry you have experienced some difficulty getting through, be assured we are doing our best to help all our patients who need to access advice and treatment. Yours sincerely Siobhan Lennox Practice Manager Cheadle Hulme Medical Group
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Review titled Review follow up
Rated 4 stars out of 5
by Amy - Posted on 14 January 2023
I was asked to email the practice so that a member of staff can contact me to discuss a review that I had left. I emailed the address given but the email bounced back.
Visited December 2022
Review titled Cheadle Hulme Medical Group
Replied on 26 June 2024
Dear Amy My apologies for not responding sooner - the notification email didn't reach me but I apologise for your trouble in contacting us. The email address doesn't trip off the tongue or the keyboard unfortunately: gmicb-sto.p88007admin@nhs.net Hopefully if you try again we can discuss further. You can also submit a non-clinical request via our website asking me to contact you if preferred. Kind regards Siobhan Lennox Practice Business Manager
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Review titled Thank you very much
Rated 5 stars out of 5
by Wong - Posted on 08 December 2022
I have made a call this morning 8th Dec and I would like to share my sincere thanks for the lady in the reception she's patient and understanding as I worried much about my son. Trillions thanks
Visited December 2022
Review titled Cheadle Hulme Medical Group
Replied on 28 December 2022
Thank you for taking the time to leave a comment on NHS Choices. We value patient feedback and are pleased to hear that you are happy with the service we have provided and hope your son is now recovered. Yours Sincerely Siobhan Lennox Practice Manager Cheadle Hulme Medical Group
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Review titled Great Cross Service
Rated 4 stars out of 5
by elaine.devine@ntlworld.com - Posted on 19 November 2022
Leading up to a knee replacement operation my husband experienced a severe reaction to an antibiotic. The swift action and superb communication of; the pre assessment team at The Alex (NHS), Cheadle Hulme Health centre and the Chemist in Cheadle Hulme (staff and Pharmacist), meant that a quick change of antibiotic was possible with both the GP and Consultant’s approval and for the operation to go ahead on schedule (today). Thank you all for your perseverance and kindness.
Visited November 2022
Review titled Cheadle Hulme Medical Group
Replied on 28 December 2022
Thank you for taking the time to leave a comment on NHS Choices. We value patient feedback and are pleased to hear that the operation was able to go ahead as planned. I very much hope your husband is recovering well from this. Yours Sincerely Siobhan Lennox Practice Manager Cheadle Hulme Medical Group
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Review titled Unable to reply to doctor’s email
Rated 2 stars out of 5
by Anonymous - Posted on 02 November 2022
Received an email weeks after leaving a message but cannot reply to the email. Why can’t the doctor accept an email back?
Visited November 2022
Review titled Cheadle Hulme Medical Group
Replied on 28 December 2022
Thank you for taking the time to leave a comment on NHS Choices. We value constructive patient feedback and to help us learn from your experience please could you email the practice on gmicb-sto.p88007@nhs.net so that an appropriate member of staff can contact you to take further details? As your post is anonymous I am not able to investigate what happened in this instance but for patient-safety reasons, we ask anyone requiring treatment to telephone for an appointment rather than emailing with clinical queries. Yours sincerely Siobhan Lennox Practice Manager Cheadle Hulme Medical Group
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Review titled Excellent, Thank you.
Rated 5 stars out of 5
by Chris Howarth - Posted on 08 December 2022
I was seen at short notice by a doctor on 28/11/2022 due to complications I was experiencing following surgery. This doctor was the first medical professional to recognise immediately that I was at risk of DVT and arranged my immediate admission to A & E. I was diagnosed with a large blood clot in my thigh and was receiving treatment within hours. I owe this doctor a huge debt of gratitude. Thank you.
Visited November 2022
Review titled Cheadle Hulme Medical Group
Replied on 28 December 2022
Thank you for taking the time to leave a comment on NHS Choices. We value patient feedback and are pleased to hear that your condition was identified and treated promptly. I do hope you are making a good recovery. Yours Sincerely Siobhan Lennox Practice Manager Cheadle Hulme Medical Group
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Review titled Shocking service
Rated 1 star out of 5
by Anonymous - Posted on 21 November 2022
We have been struggling to get through on the phone for weeks often spending 30 minutes plus holding on the line two or three times a day. Phone system totally inadequate. Can’t leave a bad review as shows error! Daughter been trying for weeks to sort treatment.
Visited November 2022
Review titled Cheadle Hulme Medical Group
Replied on 28 December 2022
Dear Patient, Thank you for taking the time to leave a comment on NHS Choices. As your post is anonymous I am unable to contact you directly to discuss this. We value constructive patient feedback and to help us learn from your experience please could you email the practice on gmicb-sto.p88007@nhs.net so that an appropriate member of staff can contact you to take further details? Yours sincerely Siobhan Lennox Practice Manager Cheadle Hulme Medical Group
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Review titled Helpful Staff
Rated 5 stars out of 5
by Clare N - Posted on 14 December 2022
I moved my family to this practice in 2020. I fortunately haven't required any medical care, however the care both my children have received has been excellent. When required I have managed to secure a same day appointment. My baby daughter was swiftly diagnosed with an ear infection and treated with antibiotics and more recently I was reassured that my son's high temperature and aches and pains were the result of a virus. The only difficulty is getting through on the phone. It always takes over half an hour.
Visited November 2022
Review titled Cheadle Hulme Medical Group
Replied on 28 December 2022
Thank you for taking the time to leave a comment on NHS Choices. We value patient feedback and are pleased to hear that you are happy with the service we are providing. I do understand your frustration at getting through - the phonelines are, as you have experienced, extremely busy and demand is higher than we have ever experienced. Please persevere and be assured we are all working hard and doing our best to cope with demand at this period of very high pressure on the entire healthcare service. Yours Sincerely Siobhan Lennox Practice Manager Cheadle Hulme Medical Group
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Review titled Kind welcome
Rated 5 stars out of 5
by Mary Hardiman - Posted on 24 November 2022
My Ukrainian house guest attended the surgery today for a check up with the practice nurse. She was anxious about going because of potential language barriers. However, the nurse could not have been kinder. She was gentle, encouraging, spoke clearly and put my friend at ease. She then assisted her in making an appointment to see the GP. At a time when we hear so many negative stories about the NHS, this is a shining example of how things can be. Not only that, but to show such kindness to a young woman who is stressed, anxious, homesick and far from her loved ones is priceless. I don't know the nurse's name but I cannot thank her enough. By 7.20 in the morning, you have already made a difference to someone's day! And for that, we will always be grateful.
Visited November 2022
Review titled Cheadle Hulme Medical Group
Replied on 28 December 2022
Thank you for taking the time to leave a comment on NHS Choices. We value patient feedback and are pleased to hear that you are happy with the service we are providing. I will ensure this feedback is passed on to the nurse in question as well. Yours Sincerely Siobhan Lennox Practice Manager Cheadle Hulme Medical Group