Chatfield Health Care
Chatfield Road, Battersea, London, Greater London, SW11 3UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic practice
Rated 5 stars out of 5
by Jurgita Rimdeikiene - Posted on 10 February 2023
I had a problem and I emailed the practice and I was seen the same day fantastic the staff and doctors are always professional and very helpful
Visited February 2023
Review titled Chatfield Health Care
Replied on 06 June 2023
Thank you for your comments. We value feedback from our patients as we are always looking for ways to improve
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2023
Called up was offered either a face to face of telephone consultation by a very helpful friendly receptionist. When I spoke to the doctor she listened to my concerns and was very reassuring. I did not feel hurried in any way.
Visited January 2023
Review titled Chatfield Health Care
Replied on 08 June 2023
Thank you for your comments. We value you feedback from patients as we use this to look at ways of improving patient care , services and staff training.
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Review titled Assuringly good
Rated 5 stars out of 5
by E Scoccia - Posted on 19 January 2024
Impressive dedication, care and hard work. As ever. Chatfirld always finds time to fit me in even at a short notice. Couldn't be happier!
Visited January 2023
Review titled Chatfield Health Care
Replied on 22 January 2024
Dear Patient thank you for your comments which I will share with the team. We value feedback from patients as this helps us to improve patient care and services. Patient care is important to all of us who work at the practice. Renata Johnstone Practice Manager.
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Review titled sick note takes forever
Rated 1 star out of 5
by Anonymous - Posted on 20 December 2022
I asked for a sick note. It took over a week with no one getting back to me. Each time I called, the receptionist keep telling me its not been done. Cant even get to speak to a doctor. I was pregnant and was feeling nauseous and weak. The receptionist are not friendly and helpful.
Visited December 2022
Review titled Chatfield Health Care
Replied on 06 June 2023
thank you for your feedback. We have discussed your comments and we have looked at ways in which we could improve the service. We have done some customer service training with the reception team.
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Review titled Efficient and Friendly
Rated 5 stars out of 5
by Sarah - Posted on 06 December 2022
The nurse who gave me a jab this morning was her usual charming and friendly self and of course very professional
Visited December 2022
Review titled Chatfield Health Care
Replied on 06 June 2023
Thank you for your comments - we use feedback both good and bad to help improve services. We are always looking at ways of making patient experience better
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Review titled Saw GP
Rated 5 stars out of 5
by Patrick Warren - Posted on 19 December 2023
I was soon seen and I received clear advise and information about my problem. I had additional information about how the problem would be resolved.
Visited December 2022
Review titled Chatfield Health Care
Replied on 22 December 2023
Dear Patrick thank you for your comments. We value feedback from our patients as this helps us improve patient care and services. Patient care is important to all of us who work in the practice. Renata Johnstone Practice Manager
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Review titled Never pick up
Rated 3 stars out of 5
by Anonymous - Posted on 07 December 2022
I have given up with trying to contact them on the phone. After a number of instances being on hold for over 30mins, I am convinced there is not anyone manning phones after 8.30am
Visited December 2022
Review titled Chatfield Health Care
Replied on 06 June 2023
thank you for your comments. We value feedback as we use this to improve our services. the phones have been very busy and are manned throughout the day from 8am to 6:30pm we are looking at changing our current telephone provider which hopefully will make a more user friendly experience
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Review titled Super nice staff and doctors
Rated 5 stars out of 5
by Anmol Soin - Posted on 14 December 2022
It was my first time there and it was remarkable how kind everyone was. There was a little delay, but people were all treated so well
Visited December 2022
Review titled Chatfield Health Care
Replied on 06 June 2023
Thank you for your comments. We valued feedback from patients as we use this to help improve services
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Review titled I strongly don't recommend them!
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2022
We've been with this GP for 6 years now and it was quite good at the start but going worse and worse each year. Yesterday I decided to leave them as the reception staff is very unfriendly and disrespectful and similar for the new doctors. We had to wait for 20 min with a sick child for a doctor to finish her private phone call and when I mentioned that visit is delayed she wouldn't even say sorry. She looks like she's straight from the Uni so they must teach disrespect already there... It takes 30-45 min on average to get through to the reception and most of the reception staff couldn't care less. We had to wait close to 10 min to be checked in cause the receptionist had more important things to do than dealing with a queue of people and then we were told we can't be seen cause we are late (!). Last year my son was misdiagnosed when he had an eye infection - GP ignored it saying it's nothing we took him to the hospital anyway and they prescribed antibiotics (Lucky!). As mentioned in other reviews nurses are very cold and unfriendly too - can't even deal with a child having an injection, to be honest, they can't even manage a smile. Chatfield Health Care from good GP practice became a disgrace.
Visited November 2022
Review titled Chatfield Health Care
Replied on 30 November 2022
Dear patient Thank you for your feedback and comments and I am very sorry that you did not have a good experience. We use all feedback both positive and negative to look at ways of improving our services and patient experience. I will be carrying out and investigation looking at all the points you have raised. We will then discuss this at our next team meeting and review all the points raised and anything that I have found during my investigation I would be very happy to discuss the issues further so please do contact the Practice Manager on my direct line 020 7350 5225.
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Review titled excellent service and care
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2022
The staff are Chatfield are excellent. There are 2 new members of staff in the reception team who are very kind and caring along with the older staff. The care coordinator is very compassionate and has helped me a lot. The doctors are really good and involve you in your care. I never feel rushed and I get a face to face appointment without any problems. This practice provides very good care in challenging times
Visited November 2022
Review titled Chatfield Health Care
Replied on 06 June 2023
Thank you for your feedback. We are always looking at ways of improving so valued comments from our patients