Chatfield Health Care
Chatfield Road, Battersea, London, Greater London, SW11 3UJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled I strongly don't recommend them!
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2022
We've been with this GP for 6 years now and it was quite good at the start but going worse and worse each year. Yesterday I decided to leave them as the reception staff is very unfriendly and disrespectful and similar for the new doctors. We had to wait for 20 min with a sick child for a doctor to finish her private phone call and when I mentioned that visit is delayed she wouldn't even say sorry. She looks like she's straight from the Uni so they must teach disrespect already there... It takes 30-45 min on average to get through to the reception and most of the reception staff couldn't care less. We had to wait close to 10 min to be checked in cause the receptionist had more important things to do than dealing with a queue of people and then we were told we can't be seen cause we are late (!). Last year my son was misdiagnosed when he had an eye infection - GP ignored it saying it's nothing we took him to the hospital anyway and they prescribed antibiotics (Lucky!). As mentioned in other reviews nurses are very cold and unfriendly too - can't even deal with a child having an injection, to be honest, they can't even manage a smile. Chatfield Health Care from good GP practice became a disgrace.
Visited November 2022
Review titled Chatfield Health Care
Replied on 30 November 2022
Dear patient Thank you for your feedback and comments and I am very sorry that you did not have a good experience. We use all feedback both positive and negative to look at ways of improving our services and patient experience. I will be carrying out and investigation looking at all the points you have raised. We will then discuss this at our next team meeting and review all the points raised and anything that I have found during my investigation I would be very happy to discuss the issues further so please do contact the Practice Manager on my direct line 020 7350 5225.
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Review titled excellent service and care
Rated 5 stars out of 5
by Anonymous - Posted on 30 November 2022
The staff are Chatfield are excellent. There are 2 new members of staff in the reception team who are very kind and caring along with the older staff. The care coordinator is very compassionate and has helped me a lot. The doctors are really good and involve you in your care. I never feel rushed and I get a face to face appointment without any problems. This practice provides very good care in challenging times
Visited November 2022
Review titled Chatfield Health Care
Replied on 06 June 2023
Thank you for your feedback. We are always looking at ways of improving so valued comments from our patients