Charlton Medical Practice
Charlton Medical Centre, Lion Street, Oakengates, Telford, Shropshire, TF2 6AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled On hold for 30 mins then they cut me off
Rated 2 stars out of 5
by Anonymous - Posted on 15 November 2022
On hold for 30 mins plus I woz no 2 in q eventually went passed 6 pm and surgery cut me off I have been reg here since a baby now 54 not been in touch with doctors over 2yrs and booked a telephone consultation 2 weeks ago for today missed call due to no network service so woz trying to re book thanks a lot Charlton’s u get 1st place for awful service really needed to speak with doctor wood as I said been waiting 2 weeks for telephone consultation
Visited November 2022
Charlton Medical Practice has not yet replied.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 24 November 2022
If you are one of the lucky people that manage to get an appointment at the surgery, then I am sure the service you will receive is second to none. However, if you have a full-time job and are out at work five days a week then basically you are stuffed. You spend days making phone calls only to hear a message asking you to call back as the queue is at full capacity. You then find yourself listening to a message saying you are number 9 in the queue and suddenly there is a slight glimmer of hope that you may get an appointment. However, after spending 50 minutes waiting and listening to the same on hold music and boring message over and over again only ends in disappointment and frustration when the receptionist tells you there are no more appointments available, and you will have to start the process all over again. Why make people wait to find out there are no appointments, when a message could be played stating this. Charlton Medical Practice website says that 'all patients have the right to receive treatment and if it is urgent, have the right to receive a consultation with a GP within 24 hours'. It also states they are 'offering a small amount of pre-bookable Face-to-Face appointments with the doctors. These appointments are available to be booked no more than two weeks in advance'. The receptionist did not offer this when I called. She did not even ask what the issue was and whether it was urgent. I would be grateful if Charlton Medical could advise how people like myself, who are not able to sit for hours on the phone day after day, can access your services? How do we get the medical treatment we need?
Visited November 2022
Charlton Medical Practice has not yet replied.