Charing Surgery
1 Surgery Close, Charing, Ashford, Kent, TN27 0AWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled My word, this place is good.
Rated 5 stars out of 5
by Oliver Beames - Posted on 16 November 2023
Been a patient here for four months so far. This is an exceptional practice. Way beyond my expectations. Brilliantly run, lovely staff. It's like going back twenty years, in a good way. 10/10.
Visited November 2023
Review titled Charing Surgery
Replied on 17 November 2023
Thank you so much for your review of our Practice and staff. This has been shared with the team. It is always nice to receive such positive feedback, it is a real moral boost for us all.
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Review titled Light hearted pain relief!
Rated 4 stars out of 5
by Sheila Ledner - Posted on 13 September 2023
What could have been a stressful appointment was made easier and much more comfortable by Drs manner and attitude. He was open and honest about treatment recommendations. He listened well to my concerns and set out a clear plan for me. Using humour always helps me, and he picked up on this and used it appropriately.
Visited September 2023
Review titled Charing Surgery
Replied on 14 September 2023
Many thanks for your review, it is always nice to have such positive feedback but most importantly to know you felt listened and your concerns were answered. This will be passed on to the GP concerned and to the wider team.
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Review titled Well organised, smoothe experience.
Rated 5 stars out of 5
by robin gough - Posted on 22 April 2023
It was well organised, efficiently marshalled car parking. Staff in surgery were pleasant. You really couldn't go wrong. Really good experience overall.
Visited April 2023
Review titled Charing Surgery
Replied on 08 February 2024
What lovely feedback, thank you. Sorry for the delay in the reply but I felt it worthy of a reply even if a rather delayed one !
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Review titled Over 75 COVID Booster
Rated 5 stars out of 5
by REV W D MACDOUGALL - Posted on 22 April 2023
Very efficiently organised and friendly staff. Clear explanations and effective delivery. Impressive throughput of over 75s coming for their booster injection.
Visited April 2023
Review titled Charing Surgery
Replied on 17 November 2023
Thank you so much for leaving such a lovely review. I apologise it has taken some time to respond to your review but i felt it was important to let you know we appreciate you taking the time to review.
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Review titled Poor Experience dealing with general complaints
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
Their business manager has failed to take onboard basic issues regarding the car park speed bumps that damage vehicles (which are in poor condition) and additionally they have been particularly difficult over prescriptions being electronically sent to other pharmacies but their own. Furthermore, we have had previous issues with e-consult like other commentators on this practice.
Visited April 2023
Charing Surgery has not yet replied.
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Review titled very efficient kind and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2023
very efficient kind and helpful and always have been in the many years l have been blessed enough to belong to this practise
Visited April 2023
Review titled Charing Surgery
Replied on 08 June 2023
Thank you so much for taking the time to leave your review. It is so nice to get positive feedback.
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Review titled Great practice
Rated 5 stars out of 5
by Pam mayhew - Posted on 22 April 2023
The surgery has been. Great looking after my dad , making sure he is OK with all his medical needs , reception are very helpful, all the medical staff are really nice and helpful, such a wonderful experience visiting the surgery
Visited April 2023
Review titled Charing Surgery
Replied on 08 February 2024
Wonderful to read such lovely feedback. I apologise for the delayed response, but I wanted to respond nonetheless.
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Review titled EConsult only during hours?!
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2022
EConsult has changed to surgery opening times only which makes zero sense. It should be available at all times considering one can’t ever get an appointment anyway. I also received a text stating flu jabs available at pharmacy and to pop in so went same day of text and pharmacy had none and have no idea when they will be replenished. Pharmacy said it’s surgery’s fault. I don’t care who’s at fault. It’s disorganised and wasted my time. As a patient I feel I’m a hindrance when I should feel looked after and cared for.
Visited November 2022
Review titled Charing Surgery
Replied on 10 September 2024
I note that your review was not replied to. Despite it being a few years old I wanted to respond. We have to manage E-consults very carefully, they are a very effective way of contacting the practice for advice or for an appointment but we cannot have them open out of hours as they cannot be monitored when the site is closed. Patient safety needs to remain at the centre of all we do. It is for this reason they are only open during core hours and also contractually they do not need to be open outside of core hours. Thank you for your feedback. Angela Black - Practice Manager