Chapel Street Medical Centre
10 Chapel Street, Spondon, Derby, Derbyshire, DE21 7RJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very Welcoming Practice
Rated 5 stars out of 5
by Alan M - Posted on 30 April 2024
I joined the practice with my wife when we moved into the area. I looked carefully at the reviews left on this site and was very impressed with the fact that each review, both positive and negative, elicited a response from the practice appropriate to the contents and showed the reviews had been read. I had need to visit the practice shortly after joining. I rang the number early in the day and was put in the queue. However the message invited me to press 1 for a ring-back, which I did. This resulted in me receiving a call back promptly. I discussed my needs and was given a face-to-face appointment at a mutually agreeable time with a nurse-practitioner who was able to diagnose and prescribe appropriately. Since this initial appointment I have had follow-up sessions, both face-to-face and over the telephone with the nurse-practitioner again, a practice nurse, pharmacist, GP and the practice receptionist. I have been very happy with the standard of care I've received and with the friendly and approachable attitude of all staff at the practice.
Visited April 2024
Review titled Chapel Street Medical Centre
Replied on 07 May 2024
We are very pleased to hear that you are very happy with the care you have received and have found our staff friendly and approachable. We would like to thank you for taking the time to leave your lovely positive comments and feedback, it is very much appreciated. I will ensure that your comments are passed on to the whole practice team.
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Review titled Unhelpful reception
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2024
Unhelpful, dismissive and rude reception staff who are unable to think outside the box and apply common sense
Visited January 2024
Review titled Chapel Street Medical Centre
Replied on 10 January 2024
We are very sorry to learn of your dissatisfaction with our reception staff. Any patient feedback we receive about the service we provide is very important to us, and we would welcome a further discussion in person regarding your recent experience. Dr Smith & Partners
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Review titled Happy with this practice
Rated 4 stars out of 5
by Debbie - Posted on 14 April 2023
Thought it was only right to leave a positive comment. I called yesterday wanting to book an appointment for a steroid injection (with MSK) and was told I needed to call back in the morning which I have done and after a short wait I was greeted by a lovely receptionist who listened and understood and made the appropriate appointment today. Thank you !
Visited April 2023
Review titled Chapel Street Medical Centre
Replied on 15 April 2023
Thank you so much for taking the time to leave your lovely comments and feedback, it is very much appreciated. I will ensure that your comments are passed on to the whole practice team.
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Review titled Best practice I've ever been a patient at
Rated 5 stars out of 5
by Anonymous - Posted on 07 April 2023
I have multiple chronic health complaints and have been a patient here for 8 years. I've consistently received wonderful care from multiple drs and nurses at chapel Street. I've always been able to get an appointment when needed and have found receptionists friendly and helpful. I'm very grateful to this practice and think they do a wonderful job.
Visited March 2023
Review titled Chapel Street Medical Centre
Replied on 13 April 2023
Thank you so much for your lovely comments and feedback, it is very much appreciated. I will ensure that your comments are passed on to the whole practice team.
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Review titled Rude receptionist when u can get through
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2023
Try ringing for over a hour to get no answer but then walk in and not one person is on the phone just 2 receptionists talking making u feel like your putting them out not actually doing what they are paid to do I personally think the receptionist need some people skills
Visited March 2023
Review titled Chapel Street Medical Centre
Replied on 27 March 2023
We are very sorry to learn of your dissatisfaction when trying to contact the surgery and subsequently attending the practice recently. Any patient feedback we receive about the service we provide is very important to us, and we would welcome a further discussion in person regarding your recent experience. Dr Smith & Partners