Chapel Group Medical Centre
220 Liverpool Road, Irlam, Manchester, Lancashire, M44 6FEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice nurse
Rated 4 stars out of 5
by Philip Thornley - Posted on 13 June 2023
The nurse was friendly, courteous and helpful. The sign-in screen surprised me by chastising me for signing in five minutes early - a slightly unpleasant experience! The rolling waiting room display also reinforced this rather negative message, telling me that if I abused the members of the team I would be asked to go elsewhere. Someone in the management team is keen to give out a negative welcome. This is not reflected in the overall ethos of the practice.
Visited June 2023
Review titled Chapel Group Medical Centre
Replied on 29 June 2023
Dear Philip, Many thanks for taking the time to post this review about the practice. It is good to hear that you had a great experience whilst dealing with the practice. In regards to the messages about zero tolerance, this is required as the staff receive abuse on a daily basis. You may not have witnessed this on the day of your visit and yes the staff are very friendly and welcoming to everyone, but we do have a small minority of patients that do abuse the staff, hence why this message is displayed. In regards to the check-in machine, I will have a look at this to see what message is displayed when patients arrive late. We do have a lateness policy that all staff follow if they arrive more than 10 minutes late. Kind regards Clare Richardson Practice Manager
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Review titled Good customer service
Rated 3 stars out of 5
by Anonymous - Posted on 19 June 2023
Nurse had phoned in sick. I was already arriving at the surgery when l was telephoned to advise me. Despite this they arranged for the practice nurse to see me and undertake the blood tests l was due to have at short notice.
Visited June 2023
Review titled Chapel Group Medical Centre
Replied on 29 June 2023
Dear Patient, Many thanks for taking the time to post this lovely review about the practice. It is good to hear that you had a great experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards Clare Richardson Practice Manager
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Review titled Good GP practice
Rated 4 stars out of 5
by John - Posted on 27 June 2023
My doctor was very reassuring and listened to my concerns I was put at ease right away. My appointment was also on time and there was no rushing me in and out. Thank you.
Visited June 2023
Review titled Chapel Group Medical Centre
Replied on 29 June 2023
Dear John, Many thanks for taking the time to post this lovely review about the practice. It is good to hear that you had a great experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards Clare Richardson Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 29 June 2023
Went to see nurse in and out in 5 minutes. Very friendly staff. Been with chapel medical a few years now never had a problem
Visited June 2023
Review titled Chapel Group Medical Centre
Replied on 06 September 2023
Dear Patient, Many thanks for taking the time to post this review about the practice and staff. It is great to receive such positive feedback and I will make sure this is shared with the team. Clare Richardson Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2023
Receptionist are lovely, I always find it quiet which helps my anxiety and have no issues with the Dr's. When I phone up have never been more 4th in the queue and have no issues with getting an appointment.
Visited June 2023
Review titled Chapel Group Medical Centre
Replied on 29 June 2023
Dear Patient, Many thanks for taking the time to post this lovely review about the practice. It is good to hear that you had a great experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards Clare Richardson Practice Manager
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Review titled Good practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
Easy to check in short waiting time.very friendly staff, clean waiting area, nurse very pleasant and helpful.
Visited June 2023
Review titled Chapel Group Medical Centre
Replied on 29 June 2023
Dear Patient, Many thanks for taking the time to post this lovely review about the practice. It is good to hear that you had a great experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards Clare Richardson Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
Great service and always efficient and supportive fabulous customer service by receptionist always easy to get through no issues
Visited June 2023
Review titled Chapel Group Medical Centre
Replied on 29 June 2023
Dear Patient, Many thanks for taking the time to post this lovely review about the practice. It is good to hear that you had a great experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards Clare Richardson Practice Manager
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Review titled Bloods appointment
Rated 3 stars out of 5
by Anonymous - Posted on 20 June 2023
The appointment was on time with friendly practitioner who explained procedure and what would happen next Thank you
Visited June 2023
Review titled Chapel Group Medical Centre
Replied on 29 June 2023
Dear Patient, Many thanks for taking the time to post this review about the practice. It is good to hear that you had a great experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards Clare Richardson Practice Manager
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Review titled Busy Practice
Rated 3 stars out of 5
by Anonymous - Posted on 30 June 2023
This is a busy Practice and should not accept new patients because it's already got too many for them to cope with. The Doctors and Nurses are excellent but over worked due to the large number of Patients they have to service
Visited June 2023
Review titled Chapel Group Medical Centre
Replied on 06 September 2023
Dear Patient, Thank you taking the time to post this review. It would be interesting to get your full understanding to why you feel the practice has got too many patients for us to cope with. To clarify, the practice has 6,400 patients and 5 Doctors. The contract states that there should be approx. 2,500 per Doctor. So as you can see, the practice is more than adequately staffed and can even afford to significantly increase it's list size if we wished. If you would like to discuss this further then please get in contact. Clare Richardson Practice Manager
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Review titled Professional practice.
Rated 4 stars out of 5
by Anonymous - Posted on 06 June 2023
Very helpful doctors, nurses and front of desk staff. Also with an up to date booking in system and waiting room with toilet.
Visited June 2023
Review titled Chapel Group Medical Centre
Replied on 29 June 2023
Dear Patient, Many thanks for taking the time to post this lovely review about the practice. It is good to hear that you had a great experience whilst dealing with the practice. I will make sure your review is shared with the team. Kind regards Clare Richardson Practice Manager